Sugar Identity: Control Which Employment Information Fields are Editable in SI

Idea created by Jacquelyn Lane on Apr 6, 2020
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    Score10
    • Damien Pochon
    • Jacquelyn Lane

    I want my users to be able to edit all of their contact information fields (address, phone, etc.). It is frustrating that certain fields are arbitrarily only editable in SI while others can be edited in Sugar. I need all of these to be populated accurately so that they can be leveraged by my marketing automation tool (Act-On). What's more, Act-On only maps to the native contact fields in the Users module so creating all custom fields won't help me. 

     

    Furthermore, the current paradigm is confusing for the admins setting up the accounts, because they have to remember which fields need to be populated in SI vs. which need to be populated in Sugar. There needs to be more flexibility here.