set/read auto-reply headers for email from/to InboundEmail

Idea created by Francesca Shiekh on May 10, 2018
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    In InboundEmail we can set up templates for auto-replies, but the outgoing email does not have the auto-reply headers and this can cause a ping-pong effect with other systems' auto-replies.

     

    I would like to suggest the following:

    1) Outgoing auto-replies should have the appropriate auto-reply headers to allow third party email systems to recognize them as such.

     

    2) Incoming auto-replies received with appropriate headers should NOT create a new case.

     

    Francesca