Right now we have to create either user or record to send email alert.
But there should me a option to send email directly on specific Email id though process author or workflow.
No need to create record or user in CRM to send email alert .
I'm not sure that I correctly understand your question ; but if my understanding is correct, you can directly type the required email in the process author destination field (to, cc or cci) without requirement of having an existing contact or whatever using this email address.
Hi I am using sugarcrm 188.8.131.52 & and try same way to add email id which is not available in CRM's any module but it get remove automatic once i finish my typing.
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