Allow configuration of priority in Inbound Email case configuration

Idea created by Megan Sheehan on May 5, 2016
    Active
    Score20
    • Bhavesh Patel
    • Alan Beam
    • Ishani Lad
    • Megan Sheehan

    Inbound Email case creation doesn't use the default value for the Priority field as set in Studio. It would be useful if setting the priority was part of the Inbound Email setup when creating a case from inbound emails. Or, at least respected the default set in Studio.