Allow configuration of priority in Inbound Email case configuration

Idea created by Megan Sheehan on May 5, 2016
    Active
    Score25
    • Bhavesh Patel
    • Alan Beam
    • Ishani Lad
    • Megan Sheehan
    • Justin Kuehlthau

    Inbound Email case creation doesn't use the default value for the Priority field as set in Studio. It would be useful if setting the priority was part of the Inbound Email setup when creating a case from inbound emails. Or, at least respected the default set in Studio.