Add Bounce/Autoreply handling for Cases

Idea created by Francesca Shiekh on Oct 29, 2015
    Active
    Score15
    • Francesca Shiekh
    • Brent Rollo
    • Jayne Morris
    Occasionally a reply to a Case bounces. This is a rare occurrence but it does happen. It would be nice to have the ability to set up a separate bounce email address for a Case queue even if the Bounce is not automatically handled, at least it would not create another case causing another auto-reply which causes another bounce etc...

    Similarly for Autoreplies, I know this one is harder, but if the Autoreply could be detected and ignored it would avoid loops that create case after case.

    thanks,
    FrancescaS