• [2019-12-06, 05:04 UTC] Known Cloud Issues - Sugar Cloud US 02

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 02 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Catalin Chertita
    created by Catalin Chertita
  • Account ID converter - to a more user friendly Account ID 

    Current Account ID  is 36 characters but we are looking at converting this number into a more user friend number E.g 9 digit ID. Does Sugar have any functionality to execute this or can you recommend a softw...
    Andrea Finlay
    created by Andrea Finlay
  • Create a document and attach it to a specific case

    Hi,   I'm trying to create a document using REST API via Postman. Here is my setup: https://i.imgur.com/NEiFrmj.png. When I send the request, a new document was created, but it didn't include any attachment...
    viet nguyen
    created by viet nguyen
  • Sugar Mobile 14.1 Is Live

    Sugar Mobile 14.1 is now available for download on Android devices.   This release addresses an issue that affects the ability for users on Android devices running Chrome 78.0.3904....
    Rich Green
    created by Rich Green
  • Get ready for the Sugar Winter '20 releases!

    It's that time again! We have another quarterly webinar coming up where we will discuss all the big changes that Sugar Developers need to know about in our upcoming Winter '20 releases.   In addition to details ...
    Matt Marum
    last modified by Matt Marum
  • Workflow:send email pb with related Module

    Hello, I would like to send a custom email due to a specific name relative to a campaign and a contact.   So for example, I have two modules with a relationship Campaign form Contact   When I build my ra...
    Thomas Tallard
    last modified by Thomas Tallard
  • Outlook Plugin management

    Hi    I'm an admin for a 400 seat on demand Sugar v9.0.1 instance. I'm doing some work with users about thier experience of the system.   When it came to the use of outlook plugin, most expressed they...
    john mckenzie
    created by john mckenzie
  • Custom subpanel in v9 (deprecetated since v7?)

    To keep a long story short, this article does not work in my v9 instance (perhaps some custom extension functionality has been deprecated since v7?) Any ideas? Thanks all!
    Nicholas Dohmen
    last modified by Nicholas Dohmen
  • ,Dynamic IP change Logout Issue Solution?

    Hi, I have internet connection with dynamic ip change. I am getting logout from sugarcrm admin panel as ip address change. I want to solution to fix this issue. Any idea?   Best Regards, Shahab https://hrm...
    Shahab Khan
    last modified by Shahab Khan
  • Reporting on Comment Log

    score15
    Active
    3 votes
    the comment log field is great, i love it and the customers do too, but........... you cant get it in reports   It would be great to be able to filter or report on comment log entries in order to extract and im...
    lee Ingham
    last modified by lee Ingham
  • BPM:: IMPLEMENT Field does not change for a specified amount of time

    score40
    Active
    8 votes
    Field does not change for a specified amount of time. The old advanced workflow has this feature but still has not made it over to the new bpm. would be nice to have this introduced back into the new bpm. please vote ...
    delsugar
    last modified by delsugar
  • Implement Ability to Report on Audit Logs

    score380
    Active
    76 votes
    We have a number of fields set up for "Auditing" and we can obviously see the old and new value changes by user and date. We would like to be able to pull a complete list for the changes made by a particular user ins...
    Bud Hartley
    last modified by Bud Hartley
  • SugarCRM local instance giving 500 error

    Hello,   I am trying to setup SugarCRM v9.2.0 on local. I am able to login to instance but after logging in, everything seems to be broken. When I try to access modules or admin page, the instance results in 500...
    Shantanu Agnihotri
    last modified by Shantanu Agnihotri
  • Adding tags to opportunites I don't own

    Hi,   I am trying to add tags to opportunities that I don't own so I can track them. I am not the overall opportunity owner or the line items; nor even a team member.   In SalesConnect you could add a tag...
    Scott Kimbleton
    last modified by Scott Kimbleton
  • What table can show me a relate field?

    Hi people.   I wanna update some registers with a bad id in a relate field, the problem is, where (what table) can I see this relation on BD? for example, I have a relate field between Products and Sellers, in t...
  • Email validation is not working

    Email validation is not working. It is getting saved even if we are not giving anything after @. 
    Yashgeet Saluja
    last modified by Yashgeet Saluja
  • Unable to sync with server.

    Hi,   I am getting below error when trying to login to Sugar instance: Unable to sync with server. A request is failing that makes the application unusable. Please contact technical support.   Could ...
    Manjeet Kaur
    last modified by Manjeet Kaur
  • Chaining ReadOnly and SetVisibility dependencies

    Hi I understand you can chain dependencies here: http://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_7.9/Architecture/Sugar_Logic/Dependency_…  I'm using Sugar Enterprise 7.9....
    Andrew Gin
    last modified by Andrew Gin
  • create a support ticket

    How do I create a support ticket.We have an AUD pricebook which is not updating the NZ currency pricebook when quoting? not sure how to fix.
    Libby McDermott
    last modified by Libby McDermott
  • How to Build Custom Record Views in Sugar

    Note: This content was originally posted on Upsert's blog on October 31, 2019.   Have you ever wanted to create a custom route in Sugar that allows you to create, display, and edit a subset of a module's fields?...
    Jerry Clark
    last modified by Jerry Clark