• Email case creation created by default user

    We've implemented de inbound email automatic case creation. Following the next tutorial: https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/  Everything is workin...
    José Carlos Solorza
    last modified by José Carlos Solorza
  • Sugar Integrate Quick Start Guide

    Once we’ve created a Sugar Integrate organization for you, you should receive an email from our team with your credentials.   Based on your needs, you’ll be given credentials to one or more of the fo...
    Matt Marum
    last modified by Matt Marum
  • Issue with shared calendar view.

    Hello everyone! I have an issue with meeting's calendar view. In my Organization there are user who depends by other user, in a master/slave relationship. When the "master" sign in they are able to see the meeti...
  • rounding up values on dashlet

    Hello! Hoping someone can help me out. I want to display a true value in a dashlet, but the dashlet always rounds it to the nearest 1000 i.e. the true value is £4680, but the dashlet column says £5k. Anyone ...
    Chris Bailey
    last modified by Chris Bailey
  • Can anyone suggest any way to Import teams?

    Hi, We have 300+ Teams can any one suggest the way to import teams.  If any third party tool available or any custom way to do it. Best Regards, Pragati 
    pragati22 pragati22
    last modified by pragati22 pragati22
  • Comment log

    I would like to know if the new Comment log field can be reportable and/or can be included in the Historical Summary. The field is not visible as field in the module, but only in the Record View (Studio).
    Renzo Leone
    last modified by Renzo Leone
  • How do I find out what field type Assigned To is?

    I am currently mapping fields from SugarCRM (Professional) to Zoom Info so we can export data from ZoomInfo into Sugar. However, I need to determine what field type Assigned To is so I can properly map it. I'm assumin...
    Armena Ballard
    created by Armena Ballard
  • Sugar Mobile 21.0 and Mobile SDK Are Live

    Sugar Mobile 21.0 is now available for download on iOS and Android devices.   This latest update includes the following new features and enhancements: Users can now choose which mapping application on thei...
    Zac Sprackett
    created by Zac Sprackett
  • Sugar Q3 2020 (10.1) for SugarCloud is Live

    Sugar Q3 2020 (10.1) has been released and is now available for all Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional customers hosted on the SugarCloud platform.   The Q3 2020 release furth...
    Rich Green
    created by Rich Green
  • How to get current platform(base/mobile) in SugarCRM logic hook?

    In my sugarcrm logic hook i wanted to know the if the user is using mobile app or desktop browser. Is there any function available to get current user platform?
    Deepjyoti Bora
    last modified by Deepjyoti Bora
  • How can I embed a phone number from a related custom module into an email template.

    We have a custom module that contains all the detail information about each one of our stores.  We have created an email template that is sent as a followup to our customers when a purchase is made and we embed t...
    Jim Cotten
    created by Jim Cotten
  • Using Variables

    I'm trying to not use 16 nested ifElse statements   I have created 8 fields all with the same name format $pX_haz_premium_c X being 1 to 8. Each performs a similar calculation based on which p number has been s...
    Howard Jennings
    last modified by Howard Jennings
  • [2020-07-14, 12:39 PM UTC] Known Cloud Issues - Sugar Market EU API

    We have addressed an issue in our cloud environment where Sugar Market EU Api experiences slow response and/or connection issues intermittently. We will update this post as we address this issue.
    Vlad Popescu
    last modified by Vlad Popescu
  • want to insert into another module's Table.

    Hi Team,   I have added a custom button on custom entity next to SAVE and CANCEL. On the click of custom button i want to pick some value from the FORM and want to insert into another module's Table. &#...
    Liu Yunde
    last modified by Liu Yunde
  • "Total" in Report chart not changig on filter selection

    Is it possible to have the "Total" in a report chart changing, based on the selected filter on the chart?      E.g. we have reports shown as charts in the dashboard, which show opportunities grouped by...
    Kai Opitz
    last modified by Kai Opitz
  • Sorting by Multiple Fields in Reports

    Is there a way to sort by multiple columns when creating a Row & Column Report?   For example, we would like to sort a Row & Column report of our open Opportunities by   1) Account Name (alphabetic...
    Tim Miller
    last modified by Tim Miller
  • Execute LogicHook after Workflow

    I'm trying to execute an after save logic hook after a workflow have run, but it keeps getting executed before   I read in another question that workflows execute as logic hooks with a processing order of 100, so...
    David  Angulo
    last modified by David Angulo
  • Sugar Cloud Maintenance Scheduled for Saturday, July 11th, 2020

    On Saturday, July 11th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance ...
    Ron McCorkle
    last modified by Ron McCorkle
  • Which fields changed

    In the controller, before saving, I want to check if any fields have changed other than "internal_notes_c". In other words, were the internal_notes_c the only field that was changed or were there others?   Any ...
    Francesca Shiekh
    last modified by Francesca Shiekh
  • How do I add line numbers from quotes to PDF Manager

    In the Quotes module you can check "Display Line Numbers", and while looking at the quote in the Quotes module these line item numbers are displayed.  When you download a quote template though, they disappear as ...
    Tucker Jackson
    last modified by Tucker Jackson