Thursday, February 28, 2019 at Online
Starts at 12:00 PM · Ends at 1:00 PM, PDT (America/Los_Angeles)
Computer Telephony Integration (CTI) allows customer service departments to work proactively, keeping satisfaction rates higher and expediting more First Call Resolutions. Sales teams use Telephony integration to boost sales velocity and create more meaningful interactions with customers and prospects alike. Combine these uses with the powerful automation of the Cloud and the 360 degree view of integrated data for a powerhouse of streamlined interactions.
Join us on February 28 as we dive into a use case looking at the crucial roles of CTI-Cloud Telephony for building optimal customer engagement and sales intelligence.
Specifically, we'll investigate how ActivePBX Cloud Telephony systems used SugarCRM's robust platform to optimize a call center for both sales and services teams through Skills Based Routing customized for SugarCRM!