Jul
14

Overcoming the Challenges of Multichannel Customer Care [WEBINAR]

Created by Rachel Brink on Jul 5, 2016

Thursday, July 14, 2016 at Virtually from your computer or mobile device!

Starts at 12:00 PM · Ends at 12:30 PM, PDT (America/Los_Angeles)

  • mweitzel
  • Donna Ewart
  • Rachel Brink

overcoming-the-challenges-of-multichannel-customer-with-logos.jpgIn today’s digital age, customers are contacting businesses from a variety of different touch points—phone, email, text, chat, Facebook, Twitter—and they expect to be delighted with exceptional service on each. But how can an organization deliver exceptional service if inquiries aren’t directed to the appropriate individual, and agents aren’t able to identify customers across various channels? The reality is, they can’t, at least not in a scalable and sustainable manner.

 

Join 3CLogic and PIPL for our free on-demand webinar, as we explore the following:

  • How to intelligently route customer inquiries from various channels (phone, email, chat, social media) to the individual best suited to address them
  • Easy methods to obtain a robust set of customer data, and identify clients across multiple touch points
  • How to ensure customer data is up-to-date, and presented to agents at the appropriate time

 

Register here to receive the webinar information and then click on "Attend" to let the SugarCommunity know you're in!