What is the difference between an Escalation and a CritSit? How do you get in front of major customer issues before they get out of hand? This session will provide an overview of the processes that the SugarCRM Technical Account Management (TAM) team uses for handling customer escalations and CritSits. Attendees will receive recommendations for establishing processes that pull together cross functional teams to move major problems to resolution.
Session Audience: Beginner