SugarCon 2017 Sessions

Document created by Alex Nassi Employee on Jul 11, 2017Last modified by Alex Nassi Employee on Nov 2, 2017
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Session Title TrackSpeaker(s)CompanyDownload
Achieving Better User Adoption - Tips and Best PracticesProduct Training SugarCRMDownload PDF
Advanced Sidecar Customizations (Tutorial)UnconSugarCRMDownload Tutorial
Advanced Sugar Admin - Deep DiveProduct Training
  • Andrea AyersSenior Product Trainer & Instructional Designer
SugarCRMNo presentation used
Advanced Sugar Developers - Deep DiveProduct TrainingSugarCRMNo presentation used
Advanced WorkflowTools of the TradeSugarCRMDownload PDF
Artificial Intelligence and CRM: Expectations and Concerns (Community Choice Topic)Birds of a FeatherSugarCRMDownload PDF
Becoming a Demo ChampionUnconSugarCRMDownload PDF
Best Practices for Designing Advanced WorkflowsUnconSugarCRMDownload PDF
Building Code Customizations for Advanced Workflow (Tutorial)UnconSugarCRMDownload Tutorial
Building Custom Apps Using Mobile SDK (Tutorial)UnconSugarCRMDownload Tutorial
Building chart dashlets and data visualizations using Sucrose (Tutorial)UnconSugarCRMDownload Tutorial
Certification Exams (Administrators, Developers, Solution Architects)Product TrainingSugarCRMNo presentation used
Current Customer Engagement Trends and How to Drive Modern Customer Experiences with Cloud-Enabled PlatformsExpand your Sugar Utility Belt3CLogicDownload PDF
UG: Customer Support / Customer EngagementBirds of a FeatherSugarCRMDownload PDF
Customizing Elasticsearch (Tutorial)UnconSugarCRMDownload Tutorial
Customizing SugarCRM MobileTools of the Trade
  • Joe MaoDirector, Mobile Product Management
SugarCRMDownload PDF
Do’s and Don’ts for Using Emails APIsUnconSugarCRMDownload PDF
Escalations and the People Who Love ThemUnconSugarCRMDownload PDF
UG: Finance and InsuranceBirds of a FeatherPresentation Pending
From Zero to ProductionUnconSugarCRMDownload PDF
Getting Started with Advanced Workflow (Admins)Product Training
  • Andrea Ayers , Senior Product Trainer & Instructional Designer
SugarCRMDownload PDF
Improving Sugar Integrations Using OpenID ConnectUncon
  • Jelle VinkDistinguished Engineer
  • Alex Vlasov, Senior Software Engineer
SugarCRMDownload PDF
Improving Your PHP CustomizationsUnconSugarCRMDownload PDF
Increase CRM Insights with Greater Data Scope, Quality and Modern IntegrationExpand your Sugar Utility BeltMagic SoftwareDownload PDF
Increase the Value of Every Connection with Relationship AnalyticsExpand your Sugar Utility Belt
  • Dawn Radecki, Director of Sales Engagement
  • Michael Knight, Vice President of Solution Services
TrustSphereDownload PDF
Managing EmailsTools of the Trade
  • Wen XuSenior Product Manager
SugarCRMDownload PDF
UG: ManufacturingBirds of a FeatherSugarCRMDownload PDF
UG: Marketing and Sales AlignmentBirds of a FeatherSugarCRMDownload PDF
New Sugar Admin - IntroProduct TrainingSugarCRMNo presentation used
New Sugar Developers - IntroProduct TrainingSugarCRMNo presentation used
Performance Tuning for ScaleUncon
  • Sadek BaroudiDirector of Engineering
  • Rajesh Badhe, Software Architect
SugarCRMDownload PDF
Performing Common Code Customizations on New Quotes Module (Tutorial)UnconSugarCRMDownload Tutorial
Practical Customer Acquisition and Retention with Sugar, MailChimp, Zendesk and IntercomExpand your Sugar Utility BeltFanatical LabsPresentation Pending
UG: Professional ServicesBirds of a FeatherSugarCRMDownload PDF
Quotes Module - Deep Dive (All Levels)Product Training
  • Andrea Ayers, Senior Product Trainer & Instructional Designer
SugarCRMDownload PDF
Reporting and InsightsTools of the TradeSugarCRMDownload PDF
Relationship Intelligence – HintTools of the TradeSugarCRMDownload PDF
UG: Sales AutomationBirds of a FeatherPresentation Pending
Single Sign On (SSO) Best Practices for SugarUnconSugarCRMDownload PDF
UnconSugarCRM
No presentation used
Birds of a Feather
  • Mark Liu, VP, General Counsel & Corporate Strategy
SugarCRMDownload PDF
Spotlight: Aligning IT and Business for an Integrated, Multi-Country Rollout:  Driving Successful Governance, Change Man…Hero Worship
  • Ivo Shotten, CIO
Alere

Download PDF

Video

Spotlight:  Building the Financial Business Case for a Global CRM RolloutHero Worship
  • Tansel Adacan, Global Systems Director
  • Annika Bruls, Digital Project Manager
LandorPresentation Pending
Spotlight: Creating an Intelligent, Global Forecasting Mechanism with Sugar (Agfa Healthcare)Hero Worship
  • Doug Irvine, Global CRM Project Manager
Agfa Healthcare 

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Video

Spotlight: Driving Customer Loyalty and Satisfaction with Sugar (Devlyn)Hero Worship
  • Andrew Devlyn, Director of Innovation
Opticas Devlyn

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Video

Spotlight: Getting Independent Sales Reps and the Manufacturer on the Same Team (ASI)Hero Worship
  • Avi BarNational Sales Manager 
American Specialties

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Video

Spotlight: Managing Omni-channel Lead Management in Sugar  (DuProprio)Hero Worship
  • Rached Chatti, Director of Strategic Operations
Dupropio

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Video

Spotlight: Transforming from a Task Oriented to Customer Oriented Sales Culture (Backcountry)Hero Worship
  • Peter Tew, Senior Product Manager
backcountry

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Video

Sugar Deployment - Selecting the Right Model For YouUnconSugarCRMDownload PDF
Sugar Developer EcosystemUnconSugarCRMDownload PDF
Sugar Integration PatternsUnconSugarCRMDownload PDF
Sugar Platform - Beyond the BasicsTools of the TradeSugarCRMDownload PDF
Sugar Platform Coming AttractionsUnconSugarCRMDownload PDF
Sugar Reporting - Deep Dive (All Levels)Product Training
  • Andrea AyersSenior Product Trainer & Instructional Designer
SugarCRMDownload PDF
Sugar Roadmap - Come See What's NextTools of the TradeSugarCRMDownload PDF
Sugar Security - Best Practices for Keeping Your Data SafeUnconSugarCRMDownload PDF
Sugar Studio: Configuring LayoutsProduct TrainingSugarCRMDownload PDF
Sugar Studio: Configuring Custom FieldsProduct TrainingSugarCRMDownload PDF
SugarCRM Mobile SDK Deep DiveUnconSugarCRMDownload PDF
Team and Role Based Permissions (Admins)Product Training
  • Andrea AyersSenior Product Trainer & Instructional Designer
SugarCRMDownload PDF
Testing Sugar CustomizationsUncon
  • Zac SprackettVP, Reliability & Release Engineering
  • Christine Atiya, Software QA Engineer
SugarCRMDownload PDF
The Future of Marketing & Building Adaptive JourneysExpand your Sugar Utility Belt
  • Andy MacMillan, CEO 
Act-On SoftwareDownload PDF
The Wall of QuestionsUnconSugarCRMDownload PDF
Troubleshooting Sugar Code Customizations (Tutorial)Uncon
  • David WheelerArchitect, Software Development
  • Vishal Jain, Software Engineer
  • Jimmy Chen, Senior Software Development Engineer 
SugarCRMDownload Tutorial
Understanding the Sugar PlatformUncon
  • Nick RoseDirector of Solutions Consulting, Americas
SugarCRMDownload PDF
Upcoming Features and Enhancements in Quotes, Opportunities and Related ModulesTools of the TradeSugarCRMDownload PDF
Using and Defining Collections in SugarUnconSugarCRMDownload PDF
Using the REST API to Integrate with CRM Data (Tutorial)UnconSugarCRMDownload Tutorial
You Want Better CRM User Adoption? Gamify Your SystemExpand your Sugar Utility BeltIntelestreamDownload PDF
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