• [2020-03-19 14:53 UTC] Known Cloud Issues - IDM Hosted Instances

    We are currently addressing an issue in our cloud environment where IDM hosted instances have been experiencing performance and login issues, including degraded performance and the IDM login page timing out....
    Alex Nassi
    last modified by Alex Nassi
  • Copy reports from Test to Prod

    Does anyone know how to copy a report form one instance of Sugar to another?    I've attempted to find where Sugar stores the reports but have been unsuccessful so far. 
    Chris Bourgeois
    last modified by Chris Bourgeois
  • how to add calculated formula to a phone number field, when a 'Relate' field in the same module is chosen

    I have 2 fields where one of them is a Relate field which consists of the records in the Contacts module.    I have another field which is for a phone number   My aim is to auto-populate the phone num...
    Punit Desai
    last modified by Punit Desai
  • How to create custom date filter

    I'm wondering if it's possible to create a custom date filter.  As you see in the screenshot date filters come with several options.  I would like to add a couple options such as "Last Month" or "Last xx day...
    Tom Noel
    last modified by Tom Noel
  • How to add jQuery UI to create view

    Hi all,   I'm having troubles to include jQuery UI autocomplete (https://jqueryui.com/autocomplete) functionality to SugarCRM.   I'm trying to extend the Lead Create View at  /custom/modules/Lead...
    swaldinger
    last modified by swaldinger
  • Remove Global Team from all the modules

    Hello Everyone,   I am working on SugarCRM Enterprise, Version 9.2.0-dev.1 (Build 120) (Fall '19).   I have to remove Global team from all the records which I have in SugarCRM all modules. Earlier I ...
    Kishor Mali
    last modified by Kishor Mali
  • How do I change PO State to Closed and partly consumed

    I would like to close Purchase Orders even they have not been invoiced completely. Could you please advise how to do it as the status is fixed and can be changed only by the system (I guess there is a workflow behind ...
    Kamil Dyl
    created by Kamil Dyl
  • Passing a record value to a report dashlet filter

    Hi, Does someone know how to pass a record value to a report dashlet as filter? An example: I am located at a recordview of an account. in this recordview, there is a chart dashlet with a report in it. That report...
    Laurent Hinoul
    last modified by Laurent Hinoul
  • How We can display drop down database value to Lable value.?

    How we can display drop down database value to Lable value. Ex. db value -1(db) - New(Label)                     &#...
    M Gupta
    last modified by M Gupta
  • How to compare new value and old value in Sugar 7 Enterprise Process ?

    Hello guys,   We have move Sugar 7 Pro to Sugar 7 Enterprise. Now, we can use Process module instead of Workflow module.   This is Workflow, we need to migrate to Process (Opportunity Modul...
    Offshore Evolution
    last modified by Offshore Evolution
  • Sync External IDs as Bigint?

    Hi, We are a sugarondemand Enterprise customer (9.3) and are trying to implement a ZenDesk integration. To ensure ZD doesn't try to create an existing account, and to sync cases correctly, we wanted to add a Z'Desk I...
    Missy Brooks
    last modified by Missy Brooks
  • bean not in if condition even logic is correct in logic hook

    Hi, a weird thing in my system I have logic_hook in opportunities module after_save but one record always not in a condition, I'm not sure why.   could you please suggest how should I investigate a problem? &...
    Autchara Chaiprom
    last modified by Autchara Chaiprom
  • My post has been pending moderator approval since 11/7. How long does this take?

    What the subject says and why it's needed in the first place. Thanks. 
    Amy Lindhorst
    last modified by Amy Lindhorst
  • Changes in Sidecar model not reflected in Sugar bean

    I have a requirement where a field called resource_rate_actual has be set equal to one of several fields, depending on the value selected in a dropdown. I've set it up in record.js view controller like this:   i...
    Yury Voloshin
    last modified by Yury Voloshin
  • How to add Email field as duplicate check in Contacts module on Lead Conversion Process?

    Hi Everyone,   We had a requirement in Lead Conversion Process in SugarCRM 9.x . We are working on 9.x Sugar Professional  Edition. Basically when we convert the Lead on Convert page of Contacts module by d...
    Nagamani D
    last modified by Nagamani D
  • inbox

    How do I get to the email inbox?
    David Karohl
    created by David Karohl
  • Extending EmailTemplates to add Cases Module in Sugar 7.9.5, Parsing Email not working

    I was able to add the case modules variables in the email template Reference Insert Opportunity variables into Email Templates ) , I'm not able to parse the emails,   I did try overriding function emai...
    Anoop Antony
    last modified by Anoop Antony
  • Bulk delete from csv

    Enterprise 9.3 on-demand.  I have been given a csv containing long list of bouncing emails and I need to delete the contacts associated with them.   Any options to make this easy?
    Tom Repetti
    last modified by Tom Repetti
  • Customize Customer Journey Plugin

    I am trying to customize customer journey plugin code . On click of complete checkbox on milestone task , it should display custom warning instead of completing milestone. How can I customize "completeActivityClick"...
    Gagan Kaur
    last modified by Gagan Kaur
  • Using Cases Internally

    Hi There, Seeking guidance on how we might leverage the cases functionality for internal Sugar issues. Is anyone doing this? Right now we are using the help desk ticketing system and it's just not very user friendly ...
    Annie Warren
    last modified by Annie Warren