• Email trigger when task becomes overdue by "x" hours

    Hello,    I'm looking to create and email notification if a task is beyond its due date for more than 4 hours.  We are using the tasks module under the cases module to manage support requests and want ...
    ben  stetzer
    last modified by ben stetzer
  • Reply customer with email for new case

    Hello! Our bussiness has the create case from an inbound email implemented right now. Just like the next guide: https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/...
    José Carlos Solorza
    last modified by José Carlos Solorza
  • When does a session expires in sugar soap API

    When does a session expire after its created? I know for REST API its 1 hour. But its not specified anywhere about soap API. I tried creating a session and ran a query in while loop to check if it will throw any excep...
    Anand gopal
    created by Anand gopal
  • my sugar instance is taking too long to authenticate

    my sugar instance is taking around 15 seconds to authenticate user both from web and rest API, what is the problem?
    Anand gopal
    last modified by Anand gopal
  • SugarCRM Cookbook - SugarQuery - The Basics

    Post originally written by Jim Bartek.   UPDATE October 3rd 2017  Removed references to compileSql() function which was deprecated and removed in Sugar 7.9.   You have found yourself in a bind, and yo...
    SugarCRM Developers
    last modified by SugarCRM Developers
  • SugarQuery N-Deep Join Issue

    I tried the N-Deep join from https://developer.sugarcrm.com/2014/04/22/sugarcrm-cookbook-sugarquery-the-basics/ but it seems to be not working. did anything changed in Sugar 7.7   $query = new SugarQuery(); $que...
    Hirak Chattopadhyay
    last modified by Hirak Chattopadhyay
  • How can i call yes/no popup when saving a contact

    I'm using the Community Edition of Sugarcrm.   I want to present a yes/no popup, when the user push "Save" button on creating a new contact. For doing that i need to somehow call a javascript function/file when t...
    Asaf Army
    last modified by Asaf Army
  • Update data in response of SugarApiExceptionEditConflict

    We want to show custom data for selection on click of Save button. We have our logic in before_save logic hook. We are trying to throw SugarApiExceptionEditConflict but not able to pass data which we wa...
  • How to find duplicate records

    Is there a way to find duplicate records in reporting or in the administration module?
    Craig Tovatt
    created by Craig Tovatt
  • Calling a Sugar Integrate Procedure from an external platform

    There is a lot you can do with Sugar Integrate. In most of the demos we have released, our examples show a Procedure that is triggered by an event in a platform like Sugar Sell. But what about when we want a Procedure...
    Michael Shaheen
    last modified by Michael Shaheen
  • Authorization Grant Types

    Hello, we're integrating Sugar CRM with our product to import and push data, we're planning on using the REST API. My question is that the authentication flow requires us to get the username and password from the use...
    Karen Escritorio
    last modified by Karen Escritorio
  • Width on fields

    In Sugar 10, the fields for e.g. email addresses are a bit small. So you can't see the whole text.  Where do I change this?   sugar 10.1 fieldmail field width
    Sofia Jonsson
    last modified by Sofia Jonsson
  • Sugar Enterprise access model

    I am being asked to change the current access model within our on-demand Sugar instance.   The 2 diagrams attached illustrate the current and proposed access model.     We do not use Teams, a...
    Tom Repetti
    last modified by Tom Repetti
  • Sugar Integrate: Platform as a resource PaaF

    Hello All,     I have created on procedure called "PaaF_SugarSales" (id: 37123) I have exported the JSON also in attached file. Now this procedure takes trigger data from sugar and add it in the sales. I w...
    Ashok naidu
    last modified by Ashok naidu
  • Add ability to upload multiple attachments to a message in Portal

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    Often I need to attach multiple screen shots to cases in Support Portal. At this time, only one file can be attached to a message. This means that I need to create multiple messages just to include all the attachments...
    Yury Voloshin
    last modified by Yury Voloshin
  • Using desktop Sugar Offline?

    Hi there, We're investigating a specific use case in which our customer's sales force goes to his client's offices and is regularly unable to connect to any network (cellular/wifi...). On site, they need to show sale...
    Damien Pochon
    last modified by Damien Pochon
  • web portal stuck in loading

    recently i've made a development instance copying the production instance and changing the URL and certificate, everything works fine and i can visualize all the admin portal from the browser, but whenever i tried to ...
    Karen Escritorio
    last modified by Karen Escritorio
  • Campaign Emails get stuck in queue

    We are trying to send out some emails from the campaign module in Sugar and the emails get stuck in the email queue and never get sent.  We have checked the different areas of the Sugar settings an...
    Jessica Taggart
    last modified by Jessica Taggart
  • Sugar Cloud Maintenance Scheduled for Saturday, July 4th, 2020

    On Saturday, July 4th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance i...
    Ron McCorkle
    last modified by Ron McCorkle
  • Open Opportunities with no Open Tasks

    Trying to design a report (and dashlet) that tells us which Open Opportunities do not have an Open Task. To keep it simple - Opportunity Sales Stage is not Completed and there is no Task that has a Status that is not ...
    Greg Barrass
    last modified by Greg Barrass