• How to get current platform(base/mobile) in SugarCRM logic hook?

    In my sugarcrm logic hook i wanted to know the if the user is using mobile app or desktop browser. Is there any function available to get current user platform?
    Deepjyoti Bora
    last modified by Deepjyoti Bora
  • Which fields changed

    In the controller, before saving, I want to check if any fields have changed other than "internal_notes_c". In other words, were the internal_notes_c the only field that was changed or were there others?   Any ...
    Francesca Shiekh
    last modified by Francesca Shiekh
  • How do I add line numbers from quotes to PDF Manager

    In the Quotes module you can check "Display Line Numbers", and while looking at the quote in the Quotes module these line item numbers are displayed.  When you download a quote template though, they disappear as ...
    Tucker Jackson
    last modified by Tucker Jackson
  • Populating Purchase Data Into Your Active Subscriptions Dashlet

    Overview Prerequisites Features New Modules New Fields New Process New Functionality Application Things to consider Existing Revenue Line Items No Action Mass Update Import ...
    Jamie Raffle
    created by Jamie Raffle
  • Display a field more than once in Record View

    We have a scenario where during Opportunity record creating and progression, certain fields are laid out in a way that suits the users who carry out this part of the process.   Subsequently there is an approval ...
    Neil Conacher
    last modified by Neil Conacher
  • Hint 5.3.1 Is Live

    SugarCRM has released version 5.3.1 of Sugar Hint. Hint automates the process of researching and recording up-to-date and accurate information on prospects and customers. It provides a wide range of important, useful,...
    Rich Green
    created by Rich Green
  • Heads-Up regarding emails in Processes in Release 9.1.0 (Resolved)

    I had a little surprise this weekend with release 9.1.0 that I'd like to share:   For "send email" in the BPM in in release 9.0.1 and prior, you could start to type the name of a user in the "TO", "CC", or "BCC"...
    Bud Hartley
    last modified by Bud Hartley
  • SugarIdentity FAQ

    This document lists the Frequently Asked Questions(FAQ’s) related to SugarIdentity.   What is SugarIdentity? If my instance is configured to use SAML/LDAP, what should I expect when my SugarCloud in...
    Vandita  Arora
    last modified by Vandita Arora
  • Introducing Sugar Integrate Templates

    Sugar Integrate makes integrating with (or migrating data between) systems so much easier than doing it manually through code. Even with this incredible IPaaS, however, some integrations can still feel daunting. So, t...
    Michael Shaheen
    created by Michael Shaheen
  • Can't adjust Email layout in studio

    Hello - I'm trying to adjust the layout of the Email module.  The Contact link is on the "Show more" tab and I want to move it to the top of the layout so the user can just click on the contact rather than know...
    Bob Bundy
    last modified by Bob Bundy
  • Dropdown filters - List View

     There isn’t a dropdown option for last # days when creating filters in the list view. Can this be added in?   for example,  task module: Due Date > Last # Days > 150     
    Kaylee  Carson-Burns
    last modified by Kaylee Carson-Burns
  • safe upgrade on custom editviewdef

    Hi all. I have a custom module in which I included a js file (customjs.js) custom / modules / Cases / metadata / editviewdefs.php, I have created the installation package for the module loader, but I have a problem, ...
  • Sugar Integrate Quick Start Guide

    Once we’ve created a Sugar Integrate organization for you, you should receive an email from our team with your credentials.   Based on your needs, you’ll be given credentials to one or more of the fo...
    Matt Marum
    last modified by Matt Marum
  • Guidance on importing notes with attachments

    Hello - We're converting data in the Sugar Cases module. Rather than try convert all the detailed messages back and forth between us and a customer on a single case, we're going to create a PDF of all the activity f...
    Bob Bundy
    last modified by Bob Bundy
  • Custom Logic For Quotes Module

    How to write custom logic for quotation module  Ex: i want to populate some values from different modules in quoted line items [Quotation] based on some conditions when creating quotation. How to write custom lo...
    Ash
    last modified by Ash
  • Email trigger when task becomes overdue by "x" hours

    Hello,    I'm looking to create and email notification if a task is beyond its due date for more than 4 hours.  We are using the tasks module under the cases module to manage support requests and want ...
    ben  stetzer
    last modified by ben stetzer
  • Reply customer with email for new case

    Hello! Our bussiness has the create case from an inbound email implemented right now. Just like the next guide: https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/...
    José Carlos Solorza
    last modified by José Carlos Solorza
  • Sugar Cloud Maintenance Scheduled for Saturday, July 11th, 2020

    On Saturday, July 11th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance ...
    Ron McCorkle
    last modified by Ron McCorkle
  • When does a session expires in sugar soap API

    When does a session expire after its created? I know for REST API its 1 hour. But its not specified anywhere about soap API. I tried creating a session and ran a query in while loop to check if it will throw any excep...
    Anand gopal
    created by Anand gopal
  • my sugar instance is taking too long to authenticate

    my sugar instance is taking around 15 seconds to authenticate user both from web and rest API, what is the problem?
    Anand gopal
    last modified by Anand gopal