• How Pandemic Transforms Requirements to Enterprise CRM

    It took only two months for COVID-19 to change the world. The introduction of quarantine has changed the way of running the business and negatively impacted the economy. Companies are forced to adjust their processes ...
  • Sugar Cloud Maintenance Scheduled for Saturday, April 11th, 2020

    On Saturday, April 11th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance...
    Ron McCorkle
    last modified by Ron McCorkle
  • Single Source of Truth About Customers in a Complex IT-Landscape

    In August 2019, 80% of Forrester survey respondents saw a single source of truth about the customer as a "significant" or "indispensable" factor to ensure the seamless customer experience. 43% stated that its creation...
  • Single Source of Truth About Customers in a Complex IT-Landscape

    In August 2019, 80% of Forrester survey respondents saw a single source of truth about the customer as a "significant" or "indispensable" factor to ensure the seamless customer experience. 43% stated that its creation...
    Zlatyslava Topchyi
    last modified by Zlatyslava Topchyi
  • Things my coworkers do...

    Many people around the world are finding themselves in situations where they're suddenly working from home, or having new (2 or 4 legged) "coworkers" around the home-office. For those of us that work from home or sudd...
    Alex Nassi
    last modified by Alex Nassi
  • Sugar Cloud Maintenance Scheduled for Saturday, April 4th, 2020

    On Saturday, April 4th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance ...
    Ron McCorkle
    last modified by Ron McCorkle
  • [2020-04-04, 02:47 AM UTC] Known Cloud Issues - Sugar Cloud US 07

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 07 stack have experienced slow response and / or connection issues. For information on identifying the stack where ...
    Catalin Chertita
    last modified by Catalin Chertita
  • [2020-04-03, 09:33 PM UTC] Known Cloud Issues - Sugar Cloud US 07

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 07 stack have experienced slow response and / or connection issues. For information on identifying the stack where ...
    Catalin Chertita
    last modified by Catalin Chertita
  • SugarBPM Issue Adding Related Record

    Hello, I am experiencing an issue creating a Process Definition that involves an action, adding a related record.  The process is triggered from the Opportunities module if a checkbox field is ticked.  Part ...
    Daniel Garrard
    last modified by Daniel Garrard
  • Sugar Cloud Maintenance Scheduled for Saturday, March 28th, 2020

    On Saturday, March 28th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance...
    Ron McCorkle
    last modified by Ron McCorkle
  • [2020-03-27, 20:56 PM UTC] Known Cloud Issues - Sugar Cloud US 07

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 07 stack have experienced slow response and / or connection issues. For information on identifying the stack where ...
    Adrian Jurje
    last modified by Adrian Jurje
  • On Premiss Server Slowing Down - SQL Log files ?

    Hello everyone,   Request to our server have been seriously slowed down this week.  While checking the table's size, the report below has been displayed.  Does any know what's the " tracker " table ?...
    Thibaut  Legrand
    last modified by Thibaut Legrand
  • [2020-03-20, 5:47 PM UTC] Known Cloud Issues - Sugar Cloud US 10

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 10 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • Introduce yourself!

    At SugarCRM, we pride ourselves on a variety of differentiators, but in today's world, our LIFETIME COMMITMENT TO CUSTOMERS is more paramount than ever. We want to get to know you better -- co...
    Alex Nassi
    last modified by Alex Nassi
  • New workspaces

    With the world's workforce suddenly needing to adapt to new surroundings, people are finding themselves creating makeshift workspaces in their homes and other locations. Hanging out at your local coffee shop isn't muc...
    Alex Nassi
    last modified by Alex Nassi
  • Capturing the date

    HI, I want to capture the date when the customer changes of status. Until now I am doing programming., but I am sure it´s possible doing it by Logic.   When status = Qualificated  Date qualified = c...
    Iñigo vergara
    last modified by Iñigo vergara
  • Sugar Cloud Maintenance Scheduled for Saturday, March 14th, 2020

    On Saturday, March 14th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance...
    Ron McCorkle
    last modified by Ron McCorkle
  • Sugar Cloud Maintenance Scheduled for Saturday, March 7th, 2020

    On Saturday, March 7th, 2020, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance ...
    Ron McCorkle
    last modified by Ron McCorkle
  • SQL From the SugarCRM.log file

    I might be wrong but ever since the change over to Prepared Statements the queries from errors or slow queries in the logs have been difficult to use at best.  I have had to manually reconstruct more than a ...
    Kenneth Brill
    created by Kenneth Brill
  • Edit Default Settings in Outgoing Email

    Trying to set the font size and name for out-going emails to something specific, that defaults every time I create a new email rather than having to update on every new created. What is the easiest way to do...
    Alicia Ayres
    last modified by Alicia Ayres