• Outlook Plugin management

    Hi    I'm an admin for a 400 seat on demand Sugar v9.0.1 instance. I'm doing some work with users about thier experience of the system.   When it came to the use of outlook plugin, most expressed they...
    john mckenzie
    last modified by john mckenzie
  • Account ID converter - to a more user friendly Account ID 

    Current Account ID  is 36 characters but we are looking at converting this number into a more user friend number E.g 9 digit ID. Does Sugar have any functionality to execute this or can you recommend a softw...
    Andrea Finlay
    last modified by Andrea Finlay
  • [2019-12-06, 05:04 UTC] Known Cloud Issues - Sugar Cloud US 02

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 02 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Catalin Chertita
    last modified by Catalin Chertita
  • Adding tags to opportunites I don't own

    Hi,   I am trying to add tags to opportunities that I don't own so I can track them. I am not the overall opportunity owner or the line items; nor even a team member.   In SalesConnect you could add a tag...
    Scott Kimbleton
    last modified by Scott Kimbleton
  • Unable to sync with server.

    Hi,   I am getting below error when trying to login to Sugar instance: Unable to sync with server. A request is failing that makes the application unusable. Please contact technical support.   Could ...
    Manjeet Kaur
    last modified by Manjeet Kaur
  • SUGAR  Administrator certification.

    Need support in doing SUGAR  Administrator certification. 1.) How to register 2.) What to study/How to study 3.)Any clases
    AAKANSHA JOGLEKAR
    last modified by AAKANSHA JOGLEKAR
  • [2019-11-21, 02:02 UTC] Known Cloud Issues - Sugar Cloud US 10

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 10 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Catalin Chertita
    last modified by Catalin Chertita
  • [2019-11-21, 22:42 UTC] Known Cloud Issues - Sugar Cloud US 03

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 03 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • Sales Stage Age

    I'd like to record the age of the current sales stage, not just the age since "Closed-Won". I was wondering if there were a way to createa process that set a date field every time the sales stage changed, then I could...
    Elizabeth Buckfelder
    last modified by Elizabeth Buckfelder
  • [2019-11-21, 16:11 UTC] Known Cloud Issues - Sugar Discover, Sugar Identity, Hint

    We have addressed an issue in our cloud environment where Sugar Discover, Sugar Identity and Hint are currently experiencing intermittent issues. We will update this post as we address this issue
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • Product Catalog to be editable by non-admin

    Hi Everyone,   Just wondering if anyone have ever had any experience doing some customisation for Role / Product Catalog. I am currently trying to get Product Catalog to be editable by a non-admin user. Just wo...
    Jimmy Prasetyo
    last modified by Jimmy Prasetyo
  • Field dependancy : display a textfield dependant from a custom multi-enum

    Hello there ! i'm building a new project under Sugar Pro 7.5.2 and i'm meeting some difficulties :  What i have and what i would like : I have created a muliple choices dropdown, and a textfield. I would like ...
    Gaelle Fernandez
    last modified by Gaelle Fernandez
  • Sugar and Pendo Analytics - deactivating it

    Hi everyone, when testing Sugar 9, we (and also our Sugar partner) were very surprised to find that Sugar had implemented the service Pendo Analytics to analyze usage and user interaction with the system.   Why...
    Julia Weinhold
    last modified by Julia Weinhold
  • [2019-11-12, 7:39 PM UTC] Known Cloud Issues - Sugar Cloud US 11

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 11 stack may have experienced connection issues for up to 2 minutes. For information on identifying the stack ...
    Paul Farcas
    last modified by Paul Farcas
  • [2019-11-12, 08:05 UTC] Known Cloud Issues - Sugar Cloud DE 01

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud DE 01 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Vlad Popescu
    last modified by Vlad Popescu
  • [2019-11-12, 07:06 AM UTC] Known Cloud Issues - Sugar Cloud US 16

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 16 stack have experienced connection issues for up to 1 minute. For information on identifying the stack ...
    Rudolf Gati
    last modified by Rudolf Gati
  • [2019-11-10, 11:55 PM PDT] Known Cloud Issues - Sugar Cloud US 16

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 16 stack have experienced connection issues for up to 13 minutes. For information on identifying the stac...
    Adrian Jurje
    last modified by Adrian Jurje
  • Looking to Integrate Sugar CRM with Salesforce, SAP, Sage, Epicor, and Xero ERP?

    Commercient’s SYNC for Sugar CRM is compatible with: Salesforce, SAP, Sage, Epicor, and Xero ERP. How can data integration benefit you? Streamline your processes, sales, and customer service Increase cus...
    Naudine Mosime
    last modified by Naudine Mosime
  • Connect SugarCRM to Lumira 2.0

    Hi Experts, I am looking for a way to connect SugarCRM with SAP Lumira 2.0. At the connectors of Lumira 2.0, I do not see one that connects to SugarCRM. Is there perhaps any way I can extract SugarCRM data in SAP Lum...
    Regi Mene
    last modified by Regi Mene
  • Sugar Cloud Maintenance Scheduled for Saturday, November 9th, 2019

    On Saturday, November 9th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenan...
    Ron McCorkle
    last modified by Ron McCorkle