• How to get user roles id in sugar 7.6.0

    Hi guys,  From this post Disable record's creation I know I can do app.user.get('roles') to get the roles of a user, but it returns the roles names,  rather than the ids,  which is unfortunate....
    Adrian Dinu
    last modified by Adrian Dinu
  • [2020-01-03, 15:50 PM UTC] Known Cloud Issues - Sugar Cloud US 02

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 02 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • [2020-01-03, 12:22 PM UTC] Known Cloud Issues - Sugar Cloud US 02

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 02 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Vlad Popescu
    last modified by Vlad Popescu
  • HOW TO - Cleanup your UPLOAD directory

    I've seen this question asked a lot and never seen any answers.  I found a way to reduce the size of my on-site "uploads" folder by almost 30GB.  Thats a lot of recovered file system storage especially if yo...
    Theodore Moriello
    last modified by Theodore Moriello
  • Making studio a little easier to use

    I am combining several custom modules back into stock modules, so I have many duplicate fields and relationships to put on views.  My issue is mostly with one-to-many relationship fields but there are also severa...
    Kenneth Brill
    created by Kenneth Brill
  • [2020-01-01, 22:58 UTC] Known Cloud Issues - Sugar Connect

    We have addressed an issue in our cloud environment where Sugar Connect was experiencing intermittent issues. We will update this post as we address this issue.
    Paul Farcas
    last modified by Paul Farcas
  • [2019-12-31, 02:25 PM UTC] Known Cloud Issues - Sugar Connect

    We have addressed an issue in our cloud environment where Sugar Connect experienced intermittent issues. Currently, all services are operational.  
    Adrian Jurje
    last modified by Adrian Jurje
  • [2019-12-29, 06:07 AM UTC] Known Cloud Issues - Sugar Connect

    We have addressed an issue in our cloud environment where Sugar Connect is currently experiencing intermittent issues. We will update this post as we address this issue.
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • HowTo: Mass Update the Comment Log

    Our Sales team had a need to mass-Update the Comments Log in our Leads Module.   As you may know you can't make that field massupdateable it even with vardef manipulations because the Comments Log...
    Francesca Shiekh
    last modified by Francesca Shiekh
  • Sugar Cloud Maintenance Scheduled for Saturday, December 21st, 2019

    On Saturday, December 21st, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintena...
    Ron McCorkle
    last modified by Ron McCorkle
  • [2019-11-21, 16:11 UTC] Known Cloud Issues - Sugar Discover, Sugar Identity, Hint

    We have addressed an issue in our cloud environment where Sugar Discover, Sugar Identity and Hint are currently experiencing intermittent issues. We will update this post as we address this issue
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • [2019-12-19, 13:28 UTC] Known Cloud Issues - Sugar Connect

    We have addressed an issue in our cloud environment where Sugar Connect is currently experiencing intermittent issues. We will update this post as we address this issue.
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • Sugar Cloud Maintenance Scheduled for Saturday, December 14th, 2019

    On Saturday, December 14h, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenan...
    Ron McCorkle
    last modified by Ron McCorkle
  • [2019-12-11, 12:15 PM UTC] Known Cloud Issues - EU Hosted Instances (ondemandeu01 only)

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud EU 01 stack might have experienced connection issues for about a minute. For information on identifying the stack where you...
    Vlad Popescu
    last modified by Vlad Popescu
  • Outlook Plugin management

    Hi    I'm an admin for a 400 seat on demand Sugar v9.0.1 instance. I'm doing some work with users about thier experience of the system.   When it came to the use of outlook plugin, most expressed they...
    john mckenzie
    last modified by john mckenzie
  • Account ID converter - to a more user friendly Account ID 

    Current Account ID  is 36 characters but we are looking at converting this number into a more user friend number E.g 9 digit ID. Does Sugar have any functionality to execute this or can you recommend a softw...
    Andrea Finlay
    last modified by Andrea Finlay
  • [2019-12-06, 05:04 UTC] Known Cloud Issues - Sugar Cloud US 02

    We have addressed an issue in our cloud environment where instances hosted on the Sugar Cloud US 02 stack have experienced connection issues. For information on identifying the stack where your instance is h...
    Catalin Chertita
    last modified by Catalin Chertita
  • Adding tags to opportunites I don't own

    Hi,   I am trying to add tags to opportunities that I don't own so I can track them. I am not the overall opportunity owner or the line items; nor even a team member.   In SalesConnect you could add a tag...
    Scott Kimbleton
    last modified by Scott Kimbleton
  • Unable to sync with server.

    Hi,   I am getting below error when trying to login to Sugar instance: Unable to sync with server. A request is failing that makes the application unusable. Please contact technical support.   Could ...
    Manjeet Kaur
    last modified by Manjeet Kaur
  • SUGAR  Administrator certification.

    Need support in doing SUGAR  Administrator certification. 1.) How to register 2.) What to study/How to study 3.)Any clases
    AAKANSHA JOGLEKAR
    last modified by AAKANSHA JOGLEKAR