• SugarIdentity FAQ

    This document lists the Frequently Asked Questions(FAQ’s) related to SugarIdentity.   What is SugarIdentity? If my instance is configured to use SAML/LDAP, what should I expect when my SugarCloud in...
    Vandita  Arora
    last modified by Vandita Arora
  • Sugar Integrate Quick Start Guide

    Once we’ve created a Sugar Integrate organization for you, you should receive an email from our team with your credentials.   Based on your needs, you’ll be given credentials to one or more of the fo...
    Matt Marum
    last modified by Matt Marum
  • Sugar Developer Webinar - Q3 2020 (10.1.0)

    Video: Sugar Developer Webinar - Q3 2020 (10.1.0)
    Michael Shaheen
    last modified by Michael Shaheen
  • Upgrade Paths for On-Site Installations

    If you are starting at version:   v10.0.0    Upgrade to 10.0.1   v9.0.3    Upgrade to 10.0.1   v9.0.0 - 9.0.2    Upgrade to 9.0.3   v8.0.6    Upg...
    Alex Nassi
    last modified by Alex Nassi
  • Sugar 10.0 (Q2 2020) Customization Guide

    Purpose The purpose of this document is to provide insight to Sugar Developers for upgrading custom Sugar code, extensions, and integrations to the Sugar Q2 2020 release. This guide focuses on changes in Sugar Q2...
    Michael Shaheen
    last modified by Michael Shaheen
  • Bot Click Remediation FAQ

    What are email bots and why do they matter? Why do bots affect email activity? What did Sugar do to address the issue of email bot clicks? Did you apply the bot click remediation to previous campaigns? ...
    Rosaalie Shah
    last modified by Rosaalie Shah
  • Sugar Developer Webinar - Q2 2020 (10.0.0)

    Video: Sugar Developer Webinar - Q2 2020 (10.0.0)
    Michael Shaheen
    last modified by Michael Shaheen
  • Sugar LPI End-of-Support (EOS) FAQ

    What is Sugar LPI? When is the effective date for end-of-support for Sugar Plug-in for IBM Notes? What does end-of-support mean to my business? I am an existing LPI customer. What are my options? I am ...
    Alex Nassi
    last modified by Alex Nassi
  • Admin Quick Start for Experienced CRM Administrators

    Registration Register for course here   Cost Free   About this course This introductory course provides new Administrators who are familiar with other CRMs the skills necessary to start administering Sugar.&...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Certified Sugar Administration Specialist

    This certification exam certifies that the successful candidate has essential knowledge, skills, and abilities necessary to perform administration and configuration of Sugar 8 to meet fundamental business requirements...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Certified Sugar Developer Specialist

    This certification exam certifies that the successful candidate has essential knowledge, skills, and abilities necessary to use common development tools and approaches in Sugar to meet fundamental business requirement...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Certified Sugar Solution Architect Specialist

    This certification exam certifies that the successful candidate has essential knowledge, skills, and abilities necessary to design a CRM solution that meets the customer’s business requirements.   Exam Deta...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Sugar Certification Program

    Get Ready, Get Certified The SugarCRM Certification Program (SCP) is a multi-track program of written exams to validate the skills of SugarCRM professionals on Sugar products and best practices. Get Ready, Get Cer...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Certification Tracks

    Certified Sugar Administration Specialist Certify your Sugar administration and configuration knowledge, skills, and abilities used to meet complex business requirements. MORE INFO   Certified Sugar Developer Spe...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Get Started Using Sugar for Sales

    Registration Register for course here   Cost Free   About this course Learn the essentials of using Sugar as a Sugar sales business user. You'll learn how to navigate the application, create records, convert...
    Brieanne Rowe
    last modified by Alex Nassi
  • Introduction to Sugar Discover

    Registration Register for course here   Cost Free   About this course The self-paced course will provide you with a basic understanding of how to use Sugar Discover. Sugar Discover is a Smart Data Discovery ...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • Navigating Sugar Market

    Registration Register for course here   Cost Free   About this course In this course you'll learn how to navigate Sugar Market as well as understand what's located in each of the following menus and shortcut...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • How to use Sugar Serve

    Registration Register for course here   Cost Free   About this course Learn the essentials of using Sugar Serve, this course covers the following topics: Service Console How to use the Overview Dashboard ...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • "New" Sugar Overview: Get to know our New Products and Summer '19 Release

    Registration Register for course here   Cost Free   About this course Learn about Sugar's new product offerings as well as some of the great enhancements included in the Summer '19 (9.1) release for our Suga...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • What's New in Sugar's Fall '19 Release

    Registration Register for course here   Cost Free   About this course Learn about what's included in Sugar's latest release of Sugar Sell, Sugar Market, Sugar Serve, Enterprise, Professional, Hint, and Mobil...
    Brieanne Rowe
    last modified by Brieanne Rowe