• Enhancing Customer Relationships with AI and CRM

    Businesses are finding it hard to keep up with the shift in consumer demand. With the advancement of technology, customers have increased their expectations for personalization, service, responsiveness, and delivery. ...
    Naudine Mosime
    created by Naudine Mosime
  • Help us help you!

    We'd like to hear from you! Let us know what type of content you're looking for, the format you prefer, and how you would like to be rewarded for all your learning on SugarU.   Have a minute? Fill out our q...
    Brieanne Rowe
    last modified by Brieanne Rowe
  • New Naming Convention for Sugar Releases

    In 2004, Clint Oram and the other Sugar founders embarked on a profound mission that changed the CRM landscape forever. Sixteen years later, Sugar has grown into a truly global company with 7 offices worldwide and cus...
    David Campbell
    created by David Campbell
  • Sugar Version 8.0.x Support for Security Extended

    With the unprecedented effects of COVID-19 felt by our global community, we'd like to notify you that we are extending security support for all Sugar Enterprise and Professional instances on version 8.0.x, through Oct...
    Rich Green
    created by Rich Green
  • Version 10.0.1 Now Available

    Sugar 10.0.1 is now available for download to all on-site customers.   This update addresses issues identified in the Sugar 10.0 release including a blank space improperly appearing in the module's record view i...
    Rich Green
    last modified by Rich Green
  • The Productivity Consequences of Tab Switching in Our Multi-app World

    Today's businesses rely on multiple cloud-based applications to build up their SaaS tech stack which helps to launch, analyze and increase efforts in marketing, sales, support, accounting and many other areas. From ju...
    Jason Eggers
    created by Jason Eggers
  • Introducing Sugar Integrate

    Sugar Integrate Solution Sugar Integrate is a brand new integration platform as a service (iPaaS), that is purpose-built for Sugar developers so that they can deliver on CX integration needs faster and accelerate busi...
    Matt Marum
    created by Matt Marum
  • Introducing Professor M’s School for Gifted Coders

    We’ve been working behind the scenes to create a customized version of Sugar that we’re calling the Professor M School.  The essential pieces are ready to go, and we’re thrilled to announce that...
    lschaefer
    last modified by lschaefer
  • Exciting Updates to Sugar’s User Interface in Q2 2020!

    My name is Katherine Spencer, and I am Sugar’s Director of User Experience Design. Every one of Sugar’s quarterly releases includes a variety of enhancements to improve upon our customer experience platfor...
  • Adding a Custom Module to the Customer Portal

    Back in September of this year (2019), we held the Developer's Webinar for the 9.2 release of Sugar. During that presentation, I touched on how the Portal can be customized. Among the things illustrated in the webinar...
    Michael Shaheen
    last modified by Michael Shaheen
  • Sugar Mobile 19.0 and Mobile SDK Are Live

    Sugar Mobile 19.0 is now available for download on iOS and Android devices.   This latest update adds links to the Leads detail view for new contacts, accounts, or opportunities created while converting the lead...
    Rich Green
    created by Rich Green
  • Using Composer with Sugar PHP development

    Post originally written by Emmanuel iNet.   Jun 14 2017 UPDATE  The latest versions of Sugar includes native support for Composer. You can customize the core ./composer.json to add and manage new 3rd p...
  • Sugar 10.0 for On-Site is Now Available

    Sugar 10.0 has been released and is now available for all Sugar on-site customers running Sugar Enterprise and Sugar Professional.   The 10.0 release further advances Sugar’s robust suite of customer exper...
    Rich Green
    last modified by Rich Green
  • Sugar Spring ’19 (9.0) for On-Site is Now Available

    Sugar 9 has been released and is now available for all on-site customers.    Empowering our customers to accelerate sales is at the heart of our new Sugar 9 release. As a business accele...
    Rich Green
    last modified by Rich Green
  • Hint 5.2.2 Is Live

    SugarCRM has released version 5.2.2 of Sugar Hint. Hint automates the process of researching and recording up-to-date and accurate information on prospects and customers. It provides a wide range of important, useful,...
    Rich Green
    created by Rich Green
  • Nearly everything you need to know about the Q2 2020 Release

    Hello Sugar Developers!   We have another release ready for you with new features and fixes! We are calling this one Sugar Q2 2020 (or Sugar 10.0.0). This release is for both cloud and on-premise customers. ...
    Michael Shaheen
    last modified by Michael Shaheen
  • Sugar Q2 2020 (10.0) for Sugar Cloud is Live

    Sugar Q2 2020 (10.0) has been released and is now available for all Sugar cloud customers running Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional.   The Q2 2020 release further advances Sugar&#...
    Rich Green
    created by Rich Green
  • ACTION REQUIRED: Sugar Connect April Release Readiness

    Last year, SugarCRM launched Sugar Connect to bring key customer experience activities into the apps you use most—email and calendaring. Connect synchronizes Microsoft Office 365 and Google G Suite data directly...
  • Sugar’s Commitment to Security

    As we often mention in our announcements to the Sugar Community, “we take security very seriously.” It’s a simple phrase that may not do justice to the focus and attention we place on the matter. We ...
    Rich Green
    created by Rich Green
  • How to use Survey Reporting to Drive Action in Your Organization

    It’s official: we are living in a world where data is the most expensive resource*. The idea that data is the new oil may just be the secret mantra of the tech giants who are growing bigger.   Their ap...