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3 Posts authored by: kfreitas Employee
Over the last few months, the SugarU team has been working diligently on improving the learning experience for all SugarCRM users. In our research, and listening to your feedback, it was time to move on to a new and modern learning experience. I am happy to announce the new Sugar University is now live, and we believe you’ll find the refreshed learning portal easier to use with an updated course catalog to help you get started and advance your Sugar training. 


What’s New
Your Learning Experience: you’ll notice a new layout and configuration of our entire learning experience and we anticipate you’ll be happy with the update! With the addition the "My Dashboard” home page, you’ll quickly see notifications, profile stats, courses in progress, the course catalog and more. This new, and clean, dashboard will help you stay on top of the status of the courses you’re enrolled in and also enable you to find new content to advance your Sugar knowledge. Also, next to the SugarU logo, access the menu for helpful links to navigate around SugarU from anywhere.


Get Started, Intro to Sugar: this new page is dedicated for 1st time Sugar users and administrators and is a great way to start your Sugar journey. Get Started with Sugar starts with an overview and leads you into commonly used terms so you can understand some of the Sugar terminology used in the product. On the right side of the page, you'll find helpful courses to get you started. As a first course, we recommend starting with the "Get Started Using Sugar" role-based eLearning course for all users new to Sugar. This course is free and provides you with an overview of Sugar modules and how to get started as an end user.


Learning Channels: this is new to SugarU and how we will drive a-la-carte, informal learning resources to all users. These resources will be comprised of individual quick videos, links to external blogs and articles, helpful demos, and more. Learning Channels also enable you to “Ask the Expert” or post a comment related to the learning resource for other learners to see. Access the Learning Channels from your Dashboard or by clicking “Learning Channel” from the menu.


Lower Prices for Live Classes: we will continue to offer our eLearning and role-based learning courses free of charge to all users. For live classes, we’ve lowered our pricing 30% (and in some cases more) so you can realize more value in our live class engagements. 


Certification Program Exam Fee: to follow suit to the new lower pricing for Live Classes, we’ve also lowered our certification exam fee to $175 per exam attempt, effectively immediately. Save another 10% by pre-paying for a bundle of certification vouchers you can use to distribute exam codes to your team. Exam vouchers are available for purchase in the Course Catalog (please allow 48 hours for processing voucher codes). 


Note on importing your training history: please hang tight as we continue to import your training completion history into profiles over the next couple of weeks. 


We look forward to continuing the support of your Sugar learning efforts and hearing your feedback about the new SugarU. If you have any questions, please email us at


Thank you from the entire SugarU team!

Get Sugar Certified at SugarCon 2017

Hilton San Francisco Union Square, San Francisco, CA


If you haven't yet, get registered for SugarCon 2017! And while you're there, take advantage of our free Sugar Certification exam offering! 


We are excited to extend an invitation to test your knowledge, skills and abilities to get Sugar certified, or recertified, at no additional cost to all registered SugarCon attendees. Earn your certification and leave San Francisco with validated confidence of your Sugar expertise.


Seating is limited, so please reserve your seat as soon as possible. Registration links are below and is needed to reserve your spot in the session.  We are accepting a maximum of 75 people per session.


Reserve your Seat!

Select your preferred Session from the two choices below.  If you plan to take 2 exams, you will need to enroll into both sessions. Seating is limited and on a first-come-first-served basis.  On the day of the event, you will choose which exam you would like to take.


Available Exams

Certified Sugar Administration Specialist

This exam is targeted at Sugar Administrators who have fundamental knowledge and experience configuring Sugar 7.  You will have the chance to take the 90-minute, 60 multiple choice question exam and leave SugarCon a Certified Sugar Administration Specialist.  View exam details


Certified Sugar Developer Specialist

This exam is targeted at Sugar Developers who have fundamental knowledge and experience customizing Sugar 7.  You will have the chance to take the 90-minute, 60 multiple choice question exam and leave SugarCon a Certified Sugar Developer Specialist.  View exam details


Certified Sugar Solution Architect Professional

Our newest certification track aimed at solution designers and architects will be available at SugarCon.  This certification has two pre-requisites, so be sure to have them completed before taking this exam. This exam is targeted at Solution Architects who have advanced knowledge and experience on Sugar solutions and the Sugar platform.  You will have the chance to take the 90-minute, 60 multiple choice question exam and leave SugarCon a Certified Sugar Solution Architect Professional.  View exam details


Preparing for your Exam

We recommend test-takers to study and prepare before coming to SugarCon using the exam topics and objectives found in the exam details as your training guide.  Training, technical documentation, and hands-on practical experience is highly recommended in order to best prepare for certification.


Please email me directly, or comment on this post, should you have any questions.


Best regards and hope to see you at SugarCon!


Kevin Freitas

Sr. Director, Sugar University 

Welcome to your training and certification opportunities with Sugar University! SugarU is one of the best resources available to help End Users, Sugar Administrators, Developers, and others in getting started learning how to adopt and use specific Sugar features. Offerings include free self-paced learning pathways and fee-based live training classes for all levels. We highly recommend live classes for a richer learning experience through hands-on labs and practical exercises with our Certified Sugar Instructors.


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