New Video: The new Sugar and Summer '19 Release

Blog Post created by Brieanne Rowe

on Jul 31, 2019

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SugarCRM's Summer '19 (9.1) release is now available!! This is a big release for SugarCRM as we've rolled out some new products as well as some great enhancements for our Sugar Professional and Sugar Enterprise customers. Learn more about our new release and all it has to offer in the "New" Sugar Overview: Get to know our New Products and Summer '19 Release video on Sugar University. We cover the following new products and features:

Sugar Serve: An all-new customer engagement center solution designed to streamline case management and issue resolution.
Sugar Sell: The award-winning sales automation solution renowned for its intuitive user interface, extensibility, and customer satisfaction.
SugarCloud Enterprise and Professional Updates
SugarIdentity
Sugar Mobile Enhancements

For more information on version 9.1 please review our release notes using the following links:

To learn about upgrading to version 9.1 please review the What to Expect When Upgrading to 9.1Knowledge Base article.

Note: Sugar 9.1 (Summer '19) is a cloud-only Sugar release. On-premise customers will need to wait until Sugar 10.0 (Spring '20) to obtain the feature enhancements included in this release.

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Francesca Shiekh Aug 2, 2019 9:13 AM

Quite the surprising change! I see from your website the price has been raised to $80 per user per month per pillar, does that mean that a user who needs access to both Sell and Serve will need to pay $160/mo?

It looks like Cloud customers have already moved to this new model, when do you expect to discontinue the availability of Professional/Enterprise for on-premise customers?

FrancescaS

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Alex Nassi

@ Francesca Shiekh on Aug 16, 2019 9:17 AM

Hi Francesca Shiekh,

I think Matt Marum answered most of your questions on https://community.sugarcrm.com/community/developer/blog/2019/08/09/sugarcrm-product-line-technical-faqs#comment-16528, but I wanted to follow up here as well just in case you were still curious (or if anyone else is waiting for an answer).

Knowing you and your reasons for self-hosting your instance of Sugar, I assume you have no intention on moving to SugarCloud, but our sales team plans to work with existing Pro/Ent customers that do want to migrate off of their current offering and have users that need both Sell and Serve licenses. Existing customers are not being forced to make any changes, but are welcome to choose the best option(s) available should there be room for improvement given the situation.

"When do you expect to discontinue the availability of Professional/Enterprise for on-premise customers" - There are no plans for this. The only change is that for new customers, they are available only as on-premise solutions. Pro/Enterprise will continue as supported product offerings and we will continue to issue regular releases with defect fixes and enhancements to these products.

I hope this helps!

Alex

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Francesca Shiekh @ Alex Nassi on Aug 16, 2019 11:46 AM

Yes, thank you Alex Nassi I've been reassured multiple times by several people at SugarCRM that we can stay with our current setup. And your assumptions are correct, we don't foresee moving at this time.

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3 Comments

Francesca Shiekh Aug 2, 2019 9:13 AM
Quite the surprising change! I see from your website the price has been raised to $80 per user per month per pillar, does that mean that a user who needs access to both Sell and Serve will need to pay $160/mo?
It looks like Cloud customers have already moved to this new model, when do you expect to discontinue the availability of Professional/Enterprise for on-premise customers?

FrancescaS
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- Alex Nassi @ Francesca Shiekh on Aug 16, 2019 9:17 AM
  Hi Francesca Shiekh,
  
  I think Matt Marum answered most of your questions on https://community.sugarcrm.com/community/developer/blog/2019/08/09/sugarcrm-product-line-technical-faqs#comment-16528, but I wanted to follow up here as well just in case you were still curious (or if anyone else is waiting for an answer).
  
  Knowing you and your reasons for self-hosting your instance of Sugar, I assume you have no intention on moving to SugarCloud, but our sales team plans to work with existing Pro/Ent customers that do want to migrate off of their current offering and have users that need both Sell and Serve licenses. Existing customers are not being forced to make any changes, but are welcome to choose the best option(s) available should there be room for improvement given the situation.
  
  "When do you expect to discontinue the availability of Professional/Enterprise for on-premise customers" - There are no plans for this. The only change is that for new customers, they are available only as on-premise solutions. Pro/Enterprise will continue as supported product offerings and we will continue to issue regular releases with defect fixes and enhancements to these products.
  
  I hope this helps!
  Alex
  1 person found this helpful
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  - Francesca Shiekh @ Alex Nassi on Aug 16, 2019 11:46 AM
    Yes, thank you Alex Nassi I've been reassured multiple times by several people at SugarCRM that we can stay with our current setup. And your assumptions are correct, we don't foresee moving at this time.
    Like • Show 1 Like1
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New Video: The new Sugar and Summer '19 Release

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