Announcing the New SugarU Learning Portal

Blog Post created by kfreitas Employee on Apr 26, 2018
Over the last few months, the SugarU team has been working diligently on improving the learning experience for all SugarCRM users. In our research, and listening to your feedback, it was time to move on to a new and modern learning experience. I am happy to announce the new Sugar University is now live, and we believe you’ll find the refreshed learning portal easier to use with an updated course catalog to help you get started and advance your Sugar training. 


What’s New
Your Learning Experience: you’ll notice a new layout and configuration of our entire learning experience and we anticipate you’ll be happy with the update! With the addition the "My Dashboard” home page, you’ll quickly see notifications, profile stats, courses in progress, the course catalog and more. This new, and clean, dashboard will help you stay on top of the status of the courses you’re enrolled in and also enable you to find new content to advance your Sugar knowledge. Also, next to the SugarU logo, access the menu for helpful links to navigate around SugarU from anywhere.


Get Started, Intro to Sugar: this new page is dedicated for 1st time Sugar users and administrators and is a great way to start your Sugar journey. Get Started with Sugar starts with an overview and leads you into commonly used terms so you can understand some of the Sugar terminology used in the product. On the right side of the page, you'll find helpful courses to get you started. As a first course, we recommend starting with the "Get Started Using Sugar" role-based eLearning course for all users new to Sugar. This course is free and provides you with an overview of Sugar modules and how to get started as an end user.


Learning Channels: this is new to SugarU and how we will drive a-la-carte, informal learning resources to all users. These resources will be comprised of individual quick videos, links to external blogs and articles, helpful demos, and more. Learning Channels also enable you to “Ask the Expert” or post a comment related to the learning resource for other learners to see. Access the Learning Channels from your Dashboard or by clicking “Learning Channel” from the menu.


Lower Prices for Live Classes: we will continue to offer our eLearning and role-based learning courses free of charge to all users. For live classes, we’ve lowered our pricing 30% (and in some cases more) so you can realize more value in our live class engagements. 


Certification Program Exam Fee: to follow suit to the new lower pricing for Live Classes, we’ve also lowered our certification exam fee to $175 per exam attempt, effectively immediately. Save another 10% by pre-paying for a bundle of certification vouchers you can use to distribute exam codes to your team. Exam vouchers are available for purchase in the Course Catalog (please allow 48 hours for processing voucher codes). 


Note on importing your training history: please hang tight as we continue to import your training completion history into profiles over the next couple of weeks. 


We look forward to continuing the support of your Sugar learning efforts and hearing your feedback about the new SugarU. If you have any questions, please email us at university@sugarcrm.com


Thank you from the entire SugarU team!