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Brieanne Rowe

Help us help you!

Posted by Brieanne Rowe Employee May 13, 2020

We'd like to hear from you! Let us know what type of content you're looking for, the format you prefer, and how you would like to be rewarded for all your learning on SugarU.

 

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Looking to brush up your Sugar administration skills? Now through June 30 2020, you can register for any of our live-virtual Sugar Administration Essentials classes at no cost. Registrations are limited, so be sure to reserve your spot today! 

 

Here are some of our upcoming classes: 

 

May 26-289am - 12pm ESTSugar Administration Essentials Register
June 9-1110am - 1pm PSTSugar Administration Essentials Register
August 4-610am - 1pm PSTSugar Administration Essentials Register

 

View a full list of our upcoming Sugar Administration Essentials classes here 

 

 cc: Admin Developer End User

At this time, our global community is finding itself working remotely from home and juggling unprecedented challenges. If you're finding yourself with free time on your hands, are looking for a productive way to fill your day, or are even looking for a quiet respite from your children (we understand, don't worry) SugarU is prepared to help. 

 

Now through April 30, the first ten registrations on any of our live-virtual classes are free. Any registrations after the first ten will be offered at a 50% discount. There's no need for a discount code; all classes will be listed at the discounted rate. Whether you're a user or administrator, you'll find training specific to your use case. Registrations are limited, so be sure to reserve your spot today! 

 

 

Here are some of our upcoming classes: 

 

March 31 - April 210am - 1pm PSTSugar Administration Essentials Register
April 14 8am - 12pm PSTIntroduction to Sugar for End Users Register
April 1610am - 12pm PSTSugar Reporting Register

 

Visit SugarU for a full list of our live-virtual offerings. 

Sugar's Winter '20 has been released and is now available for all SugarCloud customers running Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional.

 

The Winter '20 release further advances Sugar’s robust suite of customer experience solutions, empowering your marketing, sales, and service teams to collaborate across the entire customer lifecycle for more meaningful, memorable experiences. Learn more about the first intelligent, no-touch customer experience (CX) platform and how to exceed expectations and create customers for life.

 

To learn more about this release and all it has to offer, check out the What's new in Winter '20 Release  video.  We'll cover the new features and functionality available in Sugar Sell, Sugar Serve, Sugar Enterprise, Sugar Professional, and Mobile. 

 

For more details and resources on this release check out the Sugar Winter '20 is Live post. 

 

Sugar's Fall '19 is now available for all SugarCloud customers running Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional. 

 

The Fall '19 release further advances Sugar’s robust suite of customer experience solutions, empowering your marketing, sales and service teams to collaborate across the entire customer lifecycle for more meaningful, memorable experiences. 

 

To learn more about this release and all it has to offer, check out the What's new in Fall '19 video.  We'll cover the new features and functionality available in Sugar Sell, Sugar Market, Sugar Serve, Sugar Enterprise, Sugar Professional, Hint, and Mobile. We'll also quickly introduce you to Sugar's new products Sugar Connect and Sugar Discover. 

SugarCRM's Summer '19 (9.1) release is now available!! This is a big release for SugarCRM as we've rolled out some new products as well as some great enhancements for our Sugar Professional and Sugar Enterprise customers. Learn more about our new release and all it has to offer in the "New" Sugar Overview: Get to know our New Products and Summer '19 Release video on Sugar University. We cover the following new products and features: 

  • Sugar Serve: An all-new customer engagement center solution designed to streamline case management and issue resolution. 
  • Sugar Sell: The award-winning sales automation solution renowned for its intuitive user interface, extensibility, and customer satisfaction. 
  • SugarCloud Enterprise and Professional Updates 
  • SugarIdentity
  • Sugar Mobile Enhancements 

 

For more information on version 9.1 please review our release notes using the following links:

 

To learn about upgrading to version 9.1 please review the What to Expect When Upgrading to 9.1Knowledge Base article.

 

Note: Sugar 9.1 (Summer '19) is a cloud-only Sugar release. On-premise customers will need to wait until Sugar 10.0 (Spring '20) to obtain the feature enhancements included in this release. 

SugarCRM's Spring '19 (9.0) release is here!! Learn more about our new release and all is has to offer in the What's new in 9.0video on Sugar University. We cover the following new features and functionality: 

 

NOTE: This release is available to both cloud and on-premise deployments, for those running on-premise Sugar 9.0 will include a roll up of the following releases: Summer '18 (8.1), Fall '18 (8.2), and Winter '19 (8.3). 

Interested in learning about SugarCRM's new Winter '19 (8.3.0) release and all it has to offer? Check out the What's new in 8.3 video on Sugar University, where we cover the following new features: 

  • Comments LogThe Comment Log field, a shared log of messages, comments, or other text, has been added to the Bugs and Cases modules and is available to be added by administrators to many other modules.
  • Product Catalog Quick Picks Dashlet: The Product Catalog Quick Picks dashlet allows you to access products that you recently used or marked as favorites and add them as line items on quotes.
  • Reporting on the Product Catalog Module: The Product Catalog module is now available to use in reports. 
  • Ability to Export all Reports: Users can now export all report types.
  • Advanced Workflow Improvements 

Interested in learning about SugarCRM's new Fall 18' release and all it has to offer? Check out the What's new in 8.2 video on Sugar University, where we cover the following new features: 

  • Quotes configuration : Administrators can configure the available fields and their order for quotes worksheets when users work with quotes.
  • One-to-many Advanced Workflow message recipients : The recipient list for Advanced Workflow process email templates may include email addresses from any module related to the target record as well as recipients related to the related modules.
  • Grouped bar charts for reports : In addition to the familiar stacked-style horizontal and vertical bar charts in Sugar, users may now select grouped bar charts as a new option for visualizing reports. 

Schedule of Upcoming Classes

Sugar University is pleased to offer the following product training classes. Most classes are available virtually from your location. 

 

Visit us at our HQ office in Cupertino, CA for our next Sugar Developer Essentials Plus + class. You'll learn about Sugar architecture and how to make code level customizations to the application.

 

ClassLocationDatesEnroll
Sugar Administration - EssentialsUS West, Virtual June 19-21Enroll 
Introduction to Advanced Workflow US West, VirtualJuly 10Enroll
Working with Sugar StudioUS West, VirtualJuly 12Enroll 
Sugar Administration - Advanced US West, Virtual July 24-26Enroll
Introduction to Sugar for End Users US West, Virtual August 7Enroll
Sugar Developer Essentials Plus +Cupertino, CAAugust 7-9Enroll
Sugar Reporting US West, Virtual August 9Enroll
Sugar Administration - Essentials US West, Virtual August 21-23Enroll

 

Skip the wait and start training now with these eLearning courses

 

Get Certified! 

Prove your knowledge, gain confidence, be recognized. Get or renew your certification, it's never been easier with online proctoring. > Learn more

 

Can't find what you're looking for? Submit a training request   orrequest a private class

Over the last few months, the SugarU team has been working diligently on improving the learning experience for all SugarCRM users. In our research, and listening to your feedback, it was time to move on to a new and modern learning experience. I am happy to announce the new Sugar University is now live, and we believe you’ll find the refreshed learning portal easier to use with an updated course catalog to help you get started and advance your Sugar training. 

 

What’s New
Your Learning Experience: you’ll notice a new layout and configuration of our entire learning experience and we anticipate you’ll be happy with the update! With the addition the "My Dashboard” home page, you’ll quickly see notifications, profile stats, courses in progress, the course catalog and more. This new, and clean, dashboard will help you stay on top of the status of the courses you’re enrolled in and also enable you to find new content to advance your Sugar knowledge. Also, next to the SugarU logo, access the menu for helpful links to navigate around SugarU from anywhere.

 

Get Started, Intro to Sugar: this new page is dedicated for 1st time Sugar users and administrators and is a great way to start your Sugar journey. Get Started with Sugar starts with an overview and leads you into commonly used terms so you can understand some of the Sugar terminology used in the product. On the right side of the page, you'll find helpful courses to get you started. As a first course, we recommend starting with the "Get Started Using Sugar" role-based eLearning course for all users new to Sugar. This course is free and provides you with an overview of Sugar modules and how to get started as an end user.

 

Learning Channels: this is new to SugarU and how we will drive a-la-carte, informal learning resources to all users. These resources will be comprised of individual quick videos, links to external blogs and articles, helpful demos, and more. Learning Channels also enable you to “Ask the Expert” or post a comment related to the learning resource for other learners to see. Access the Learning Channels from your Dashboard or by clicking “Learning Channel” from the menu.

 

Lower Prices for Live Classes: we will continue to offer our eLearning and role-based learning courses free of charge to all users. For live classes, we’ve lowered our pricing 30% (and in some cases more) so you can realize more value in our live class engagements. 

 

Certification Program Exam Fee: to follow suit to the new lower pricing for Live Classes, we’ve also lowered our certification exam fee to $175 per exam attempt, effectively immediately. Save another 10% by pre-paying for a bundle of certification vouchers you can use to distribute exam codes to your team. Exam vouchers are available for purchase in the Course Catalog (please allow 48 hours for processing voucher codes). 

 

Note on importing your training history: please hang tight as we continue to import your training completion history into profiles over the next couple of weeks. 

 

We look forward to continuing the support of your Sugar learning efforts and hearing your feedback about the new SugarU. If you have any questions, please email us at university@sugarcrm.com

 

Thank you from the entire SugarU team!

Schedule of Upcoming Classes

Sugar University is pleased to offer the following product training classes. Most classes are available virtually from your location. 

 

Updated! The Sugar Developer Essentials Plus+ course for Sugar Developers dives into how to get familiar with the Sugar architecture to make code customizations.

 

Can't find what you're looking for? Submit a training request or request a private class

 

ClassLocationDatesEnroll
Sugar Administration - Essentials US West, Virtual April 9-11Enroll 
Sugar Administration - Advanced US West, VirtualApril 16-18Enroll
Sugar Development Essentials Plus +Cupertino, CAApril 17-19Enroll 
Introduction to Sugar for End Users US West, Virtual May 10Enroll
Record & Module Level Security US West, Virtual May 17Enroll
Working with Sugar Studio US West, Virtual May 31Enroll

 

Skip the wait and start training now with these eLearning courses

 

Get Certified! 

Prove your knowledge, gain confidence, be recognized. Get or renew your certification, it's never been easier with online proctoring. > Learn more

 

Kick-off 2018 with Live Training from SugarU 

Don't miss your opportunity to attend one of our upcoming live multi-day Administration or Developer classes. These classes will allow you to build your confidence working with Sugar through live, hands-on training with our expert SugarCRM trainers. Our classes are tailored to those that are just getting started, as well as those who are looking for more advanced topics. Learn more and register:

Developer Essentials Plus+: January 23-25 (Cupertino, CA)

Sugar Administration Essentials: February 5-7 (live-virtual)

Sugar Administration Advanced: February 12-14 (live-virtual)

Adopt Sugar with Live, Short Courses 

These live virtual courses focus on one or two topics and range from 2-4 hour sessions. Though the classes are short, you get what you need through hands-on lab exercises to ensure you're understanding the material and concepts in real time. Interested in giving one a try? Here's a list of our current offerings: 


Custom, Private Training 

Need tailored training for your company? Please contact us and we will work with you to understand your needs and formulate a custom training plan and quote. We accommodate onsite or virtual live training worldwide covering topics for End-Users, Admins, Developers, and Solution Professionals.

Contact us>

 

Get Ready, Get Sugar Certified! 

A great way to prove your knowledge, skills, and abilities is to earn a Sugar Certification.

We offer tracks for Sugar Administrators, Developers, and Solution Architects. Learn more about our program and how you can get Certified today.

Sugar Certification Program>

 

Upcoming Live Classes

Here is a list of all our upcoming classes, be sure to register and reserve your spot as they fill up quickly! 

 

END USERADMINISTRATIONDEVELOPER

Introduction to Sugar for End Users

  • Mar 1, US West, Virtual

Sugar Reporting

  • Mar 15, US West, Virtual

Getting Started with Sugar for End Users

  • Mar 12-13, Chicago, IL, USA
  • Apr 16-19, US Central, Virtual
  • Jun 7-8, Chicago, IL, USA

Working with Studio

  • Jan 18, US West, Virtual

Record & Module Level Security

  • Jan 25, US West, Virtual

Introduction to Advanced Workflow

  • Mar 29, US West, Virtual

Sugar Administration - Essentials

  • Feb 5-7, US West, Virtual
  • Feb 26-27, Chicago, IL, USA
  • Apr 11-13, US Central, Virtual

Sugar Administration - Advanced

  • Jan 24-25, US Central, Virtual
  • Feb 12-14, US West, Virtual
  • Feb 28-Mar 1, Chicago, IL, USA
  • Apr 25-27, US Central, Virtual

Sugar Development - Essentials Plus+

  • Jan 23-25, Cupertino, CA, USA

 

What's new in Sugar 7.10  

Watch our What's new in Sugar 7.10 video to learn all about the changes and functionality available in our latest Sugar release. We cover the newly updated sales force automation modules, advanced workflow enhancements, drill-through reports, and more. 

 Watch now >  

Earn a Free Certification Voucher

Don't miss your opportunity to earn a free Sugar Certification Exam voucher ($225.00 value) for the Sugar Certification Program by registering for and completing one (or three) of our required live classes.  This offer expires at the end of January, so be sure you're registered for your classes before January 31, 2018.  Follow the link for more details.

Learn more>

Adopt Sugar with Live, Short Courses 

These live virtual courses focus on one or two topics and range from 2-4 hour sessions. Though the classes are short, you get what you need through hands-on lab exercises to ensure you're understanding the material and concepts in real time. Interested in giving one a try? Here's a list of our current offerings: 

Custom, Private Training 

Need tailored training for your company? Please contact us and we will work with you to understand your needs and formulate a custom training plan and quote. We accommodate onsite or virtual live training worldwide covering topics for End-Users, Admins, Developers, and Solution Professionals.

Contact us>

 

Get Ready, Get Sugar Certified! 

A great way to prove your knowledge, skills, and abilities is to earn a Sugar Certification.

We offer tracks for Sugar Administrators, Developers, and Solution Architects. Learn more about our program and how you can get Certified today.

Sugar Certification Program>

 

Upcoming Live Classes

Here is a list of all our upcoming classes, be sure to register and reserve your spot as they fill up quickly! 

 

 

END USERADMINISTRATIONDEVELOPER

Introduction to Sugar for End Users

  • Dec 7, US West, Virtual

Sugar Reporting

  • Dec 18, US West, Virtual

Getting Started with Sugar for End Users

  • Dec 4-5, Chicago, IL, USA

Working with Studio

  • Jan 18, US West, Virtual

Using Sugar Logic

  • Jan 11, US West, Virtual

Record & Module Level Security

  • Jan 25, US West, Virtual

Introduction to Advanced Workflow

  • Dec 14, US West, Virtual

Sugar Administration - Essentials

  • Dec 11-13, US Central, Virtual
  • Feb 5-7, US West, Virtual

Sugar Administration - Advanced

  • Nov 13-15, US West, Virtual
  • Feb 12-14, US West, Virtual

Sugar Development - Essentials Plus+

  • Jan 23-25, Cupertino, CA, USA

The following product classes are taking place soon, please register for the class of your choice as soon as possible, classes fill up quickly!

 

Introduction to Sugar for End Users class runs from 8 am to 12 pm PST on December 7th – This course is designed for new Sugar end users. Learn how to navigate Sugar efficiently, personalize your dashboards, create/manage records and activities in Sugar.

Introduction to Advance Workflow class runs from 8 am to 12 pm PST on December 14th – This course is for administrators who are interested in learning about how Advanced Workflow can help their organization.

Sugar Reporting class runs from 10 am to 12 pm PST on December 18th – This course is for any Sugar user that wants to learn how to create and run reports efficiently in Sugar.

Using Sugar Logic class runs from 9 am to 12 pm PST on January 11th – This course gives administrators the tools necessary to use Sugar Logic for creating calculated and dependent fields in Sugar.

Working with Sugar Studio class runs from 9 am to 12 pm PST on January 18th – This course is for new administrators who are looking for a quick way to get started configuring Sugar to meet their business needs.

Record & Module Level Security class runs from 8 am to 10 pm PST on January 25th – This course provides administrators with an understanding of Sugar’s robust security model, and how it can be used to manage user access within the application.

 

Multi-Day Courses

Sugar Administration – Essentials class runs from 9 am to 1 pm PST from February 5th to the 7th – This course offers fundamental configuration training for new Sugar Admins.

Sugar Administration – Advanced class runs from 9 am to 1 pm PST from February 12th to the 14th – This course is for experienced Sugar Administrators looking to learn more about advanced configurations topics in Sugar.

 

You can register for all our live classes on Sugar University’s website:  https://university.sugarcrm.com/instructor-led-training

 

If you have any questions about training, please email university@sugarcrm.com