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Extend the power of SugarCRM with Amazon Alexa and 3CLogic CTI!

While popular opinion might suggest the future of client engagements rest in digital channels (email, SMS, chat) and asynchronous forms of communication, the fact remains that voice-enable options still lead the way if the ultimate goal is to move a lead through the sales cycle or satisfy a complex service inquiry…..by quite bit.

Not a believer?

  • 50% of Google searches will be voice-activated by 2020
  • Amazon TV’s newest remote control is Voice-activated (your car is close behind)
  • Despite the emergence of other channels, voice retains the highest response and resolution rate at 87% 

 

Introducing 3CLogic’s voice enabled Insides Sales solution leveraging SugarCRM but enabled via Amazon Alexa using 3CLogic’s CTI and Call Center platform. It’s a simpler way to provide customized customer engagements while extending the size of your sales or customer support teams. Now that’s a superpower!

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchange3CLogic

RT SugarBox Logo     RT SugarBox makes Sugar and Box talk to each other like never before. This app enables CRM users to access, share and manage Box documents right from their Sugar. The instant access of any type of document ensures that CRM users have up-to-date resources at their fingertips.

With RT SugarBox, users can experience Box in-built content tools such as tag, upload, search, and share, within Sugar. This empowers them to stay on top of their content as it notifies them about the status of content and also enables them to store and share PDFs generated from Sugar in Box.

Moreover teams can easily collaborate on shared documents which guarantees increased user productivity and efficiency.

If you’re looking for an in-depth synchronization between Box and Sugar, then RT SugarBox is a must-have for your business!

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeRT SugarBox

RT CXM logoRT CXM is a seamless integration between your WordPress website and Sugar, allowing you to leverage valuable visitor profile information to proactively interact with real time traffic on your website from within the Sugar interface.

 

As soon as a visitor lands on your webpage, RT CXM starts tracking all the visit metrics and provides insights into the visitor behavior on your Sugar dashboard. Your support team can use these to instantly start real time chats.  Your salespeople can propose the visitor with an irresistible offer from the chat box knowing their level of interest in your products and services.

An extremely valuable feature of the plugin is that as soon as visitor converts on the website, RT CXM pulls all the social information of the lead including their interests and recent activities from various social media platforms allowing your salesperson to have access to all the information before they engage with the client in a meaningful and productive sales conversation. 

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeRT CXM

RT SalesMap logo    By bridging the gap between Sugar and Google Maps, RT SalesMap helps users track and locate their records on Google Maps within Sugar.

The visual representation of Sugar Accounts, Leads, and Contacts enables sales team to situate multiple prospects on Google Maps. It also plans route for the sales team as it integrates GPS to find the best possible route to reach the destination. This enhances the overall performance of the sales team, making them more productive and efficient to deal with the customers.

With RT SalesMap users can customize search as per their needs to get the best matching results on the map. Also, the ability to store customized search enables Sugar users to keep track of their search activity. Instead of searching through the database, users can save a lot of their time and effort by visualizing their records on a map inside their Sugar, all with RT SalesMap.

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeRT Sales Map

If staff turnover is kryptonite to your sales and business development, TrustSphere’s Relationship Analytics for Sugar is just the secret weapon you need to save customer relationships! 

Even when sales reps leave suddenly, TrustSphere’s Transition Report immediately addresses potential turbulence in your customers’ journeys. By visualizing and qualifying the entire customer relationship network of a departing employee, TrustSphere’s Relationship Analytics enable Sugar users to easily see their most important relationships in key accounts.

With this organizational X-Ray vision, managers can understand which relationships must be transitioned to a new reps and rank those interactions. A new rep can also see who else in the organization is in contact with specific customers; those who can provide relationship context or facilitate a warm introduction to existing customers or prospects. Relationship Analytics for Sugar can avert catastrophe on sales and business development, by putting the power of organizational collective relationship networks in the hands of those who need it, when it really matters.

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeRelationship Analytics

TimeLine Viewer Saves Your Time for Business and Rest

Time is money. We cannot buy, rent or steal time, but TimeLine Viewer enables an X-ray Vision and helps Sugar users significantly reduce time on mining modules, reports, records and subpanels.

Out-of-the-box TimeLine Viewer collects dozens all-important events and makes them available at the end of your fingertips through special TimeLine dashboards and a record view:

  • Look through all-important events instantly in a chronological order
  • Read details of emails, calls, tasks, etc. directly from events stream
  • Collaborate with colleagues in a click
  • Filter events stream for convenience and efficiency

You can adjust TimeLine Viewer to your unique style and needs:

  • Set up your own events, tailored for your business
  • Use the most illustrative icons
  • Configure the most informative messages

Select TimeLine Viewer X-ray Vision and become a CRM Superhero.

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeTimeLine Viewer

RT QuickBooks  RT QuickBooks is all about relishing the power of QuickBooks accounting in Sugar. 

From generating invoice to managing payrolls, RT QuickBooks simplifies all your accounting and management needs. RT QuickBooks allows CRM users to obtain a unified view of their QuickBooks customers in Sugar. With its sync on-demand feature, it empowers users to sync a record immediately to either QuickBooks or Sugar. Moreover, users can also track their sync history with its integrated logs, helping them to keep a record of their activity. By keeping both platforms updated, RT QuickBooks allows different departments to access real-time customer data. Moreover boosting productivity by eliminating the need for repetitive data entry and manual sync. If your company values productivity over punching a clock, then RT QuickBooks is made for you!

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeRT QuickBooks

Act-On’s seamless integration to SugarCRM delivers more highly qualified, sales-ready leads to the sales team.

Using Act-On’s native, out-of-the-box integration, you can set up automatic, bi-directional synchronization between Sugar and Act-On – easily, and in minutes. With Act-On, you can attract, capture, and nurture prospects, then convert leads directly into Sugar. Sales accesses Sugar to get real-time information, including prioritized leads and activity history.

 

Complete contact activity histories give your sales team detailed information about a contact’s online and offline activity. This helps sales reps understand the prospect’s interests and pain points for more productive sales calls.

 

Leverage Act-On lead scoring to identify and prioritize sales-ready leads based on points scored for demographic and firmographic data, and behavioral touch points including email, website, event attendance, and form submissions. Your sales team will know who prospects are, what they care about – and what to say – during the sales call.

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeAct-On Marketing Automation SugarCRM, Inc. 

Mike Vetter

Insights for SugarCRM

Posted by Mike Vetter Aug 14, 2017

Extending business intelligence to your business!

If you are like us, you may need more insight from your CRM. How can you save the world (or at least make your lives and the lives of your customer easier) without understandable and actionable business intelligence? Insights for Sugar helps give meaning to your data, seamlessly – right in the context of your Sugar CRM. Dashboards give strategic insight and drill-downs give you the detail to discover the meaning behind the data so you can do the great business you already do, better.  Insights for Sugar has the flexibility to include built-in and custom fields and modules, no limits on the number of reports you can build or run, and the ability to embed your reports into your Sugar dashboards and intelligence panes. Now you too can have the power to see through walls to deliver insight and value and answer questions before they are even asked!

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

    RT GSync takes your CRM experience to the next level by integrating Google Services with Sugar. By offering a two-way sync between Gmail and Sugar, RT GSync empowers CRM users to manage their Google emails (Gmail) in a simpler and effective way.

This award winning integration has the functionality of automatically archiving all the incoming and outgoing emails with the associated Sugar records. As a result, CRM users have access to communication history of a particular customer at their fingertips which leads to an enhanced customer engagement.

With this extension, users can also manage their Google Contacts and Google Calendar in Sugar. This helps them stay on top of their customer relationships as they can easily synchronize Emails, Contacts and Calendar information between their Gmail and Sugar.

If you’re looking for in-depth synchronization between Google Services and Sugar, then RT GSync is made just for you.

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchangeRT GSync 

    By offering a seamless integration between Twilio’s Telephony and SugarCRM, RT Telephony makes it easy to establish a secure connection with the customers. This plugin enables CRM users to make inbound and outbound calls from SugarCRM with a single click. It also provides real-time access to customers’ information to deal efficiently with them.

RT Telephony offers Interactive Voice Response (IVR) systems to help CRM users respond to their customers in a better and effective way. On the basis of agent’s availability, it allows CRM users forward the call in the right direction. Also, it allows CRM users to schedule SMS through SugarCRM for textual conversation with the customers.

Its features, such as pop-up call notification, auto call distribution, complete call recording and phone directory support, makes communication effective and quicker with the customers. This results in better customer experience as CRM users can engage productively with the customers.

 

 

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchange: Sugar and Telephony Integration- RT Telephony 

Make Sugar the Collaboration platform it should be!

Collabspot is a sales communication platform that compliments CRM’s like Sugar, and allows teams to effortlessly input data into their CRM that is essential for collaboration, reporting, forecasting, and coaching. By seamlessly connecting Sugar with Gmail and Office 365, Collabspot allows users to sync emails to Sugar and add contacts with a single click. Users can also automatically sync calendar data to between their Gmail or Office 365 calendars and easily edit or add any Sugar record.

 

Organizations with this critical communication data in their CRM can truly use Sugar as the a single source of truth and collaboration that it is intended to be. 


Collabspot's key features include:

  • One click email syncing
  • Automatic calendar & contact sync
  • Create and edit any record from within Gmail or Office 365

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchange: Collabspot for Gmail Sugar 

Increase Revenue through Employee Engagement

Let’s get ready to rumble!

Intelestream’s Splash CRM gamification platform for SugarCRM is ready to knock out its competition.

Humans love games. We love to watch them, and we love to play them. The more a job or task feels like a game, the more we enjoy doing it. That's what "gamification" is all about.

By introducing game-like mechanics into your CRM, you can inspire your employees to be more curious, detail-driven, and competitive. This not only increases their productivity and performance, but it can even boost their job satisfaction.

Tap into your workforce’s hidden potential and turn your CRM into an employee-motivation engine.

 

Turn the most mundane tasks into an opportunity to increase performance and efficiency as workers:

  • Climb leaderboard rankings
  • Earn redeemable points
  • Complete team challenges

 

This powerful solution allows executives and managers to incentivize behaviors that will increase revenues, improve KPIs, and encourage CRM user adoption.

 

 

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchange - Splash.

Tenfold Logo

Software that unifies 100% of customer interactions

Tenfold seamlessly connects your existing phone system with SugarCRM in a matter of minutes, allowing organizations to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships. Tenfold helps SugarCRM users and their orgs grow revenue by enhancing prospect and customer interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption and offering high-level actionable analytics. Some key features include:

  • Click-to-dial & caller info screen pop
  • Log inbound/outbound calls automatically
  • Advanced analytics dashboard and reporting

Here's a demo of how Tenfold works with SugarCRM and 8x8.

Help put us on main stage at SugarCon 2017!!

Vote for us to win "Crowd Pleaser" by clicking the "Like" at the top of the page!

To learn more about our app, visit our listing on SugarExchange: Tenfold 

The 2017 App Throwdown is officially open!

The App Throwdown is our annual showcase for customers, analysts, partners, and prospects to see the coolest, most useful, and innovative extensions that provide customer intelligence, save costs, and enable businesses to close deals faster.

 

We are now accepting entries to see which application best transforms the average user into a CRM Superhero! 

 

If you are not familiar with the App Throwdown, it's our annual event that celebrates technology and innovation on the Sugar platform. It is open to everyone--customers, partners, hackers--who has ever done anything cool with Sugar. This could be integrating bot technology, like last year's winner Collab, or coming up with a slick integration for increasing productivity with other tools like Slack. Sugar execs, along with our community, will select applications who they feel are the best representation of a particular category--or superpower. Those winners will then be invited to demo their application live on SugarCon's main stage. You participate by simply describing it in 150 words and showing it off in a quick video. You can see last year's entries in the archive if you'd like an example. 

 

Your Community - You Pick a Winner!

This is your community--and as a community member, you have a voice! By "Liking" an entry, you'll have the opportunity to choose your favorite application--or "Crowd Pleaser". Not only will this app have bragging rights, but they will be invited to demo their application live on SugarCon's main stage for the chance to be recognized as the "Ultimate Superpower." And to sweeten the deal, this year's "Crowd Pleaser" will also receive one free pass to SugarCon!

 

Best Superpower Apps

Each submission can have up to two categories, a.k.a. "Superpowers" that helps describes how it turns the average user into a CRM Superhero. Once the App Throwdown stops taking submissions on September 1, the Sugar executive team will select one winner from each category. Each winner will be invited to present their innovation under the bright lights on SugarCon's main stage!

 

Need more details? Then refer to the App Throwdown Superhero Handbook. Start with the App Throwdown Overview, then work your way into the App Throwdown FAQ. You'll then be ready to submit your app to the App Throwdown!

Remember: The deadline for entries in Midnight, September 1, 2017. 

The technology and innovation that you bring to the Sugar platform will make our users CRM Superheroes. So what are you waiting for? Grab your cape. Don your mask. Load up your utility belt. Get your app in gear and THROW IT DOWN!

Click the button above to get started and submit your app!