While popular opinion might suggest the future of client engagements rest in digital channels (email, SMS, chat) and asynchronous forms of communication, the fact remains that voice-enable options still lead the way if the ultimate goal is to move a lead through the sales cycle or satisfy a complex service inquiry…..by quite bit.
Not a believer?
- 50% of Google searches will be voice-activated by 2020
- Amazon TV’s newest remote control is Voice-activated (your car is close behind)
- Despite the emergence of other channels, voice retains the highest response and resolution rate at 87%
Introducing 3CLogic’s voice enabled Insides Sales solution leveraging SugarCRM but enabled via Amazon Alexa using 3CLogic’s CTI and Call Center platform. It’s a simpler way to provide customized customer engagements while extending the size of your sales or customer support teams. Now that’s a superpower!
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To learn more about our app, visit our listing on SugarExchange: 3CLogic