Guillaume Seynhaeve

Amazon Alexa and Integrated CTI for SugarCRM

Blog Post created by Guillaume Seynhaeve on Aug 21, 2017

Extend the power of SugarCRM with Amazon Alexa and 3CLogic CTI!

While popular opinion might suggest the future of client engagements rest in digital channels (email, SMS, chat) and asynchronous forms of communication, the fact remains that voice-enable options still lead the way if the ultimate goal is to move a lead through the sales cycle or satisfy a complex service inquiry… quite bit.

Not a believer?

  • 50% of Google searches will be voice-activated by 2020
  • Amazon TV’s newest remote control is Voice-activated (your car is close behind)
  • Despite the emergence of other channels, voice retains the highest response and resolution rate at 87% 


Introducing 3CLogic’s voice enabled Insides Sales solution leveraging SugarCRM but enabled via Amazon Alexa using 3CLogic’s CTI and Call Center platform. It’s a simpler way to provide customized customer engagements while extending the size of your sales or customer support teams. Now that’s a superpower!


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