By offering a seamless integration between Twilio’s Telephony and SugarCRM, RT Telephony makes it easy to establish a secure connection with the customers. This plugin enables CRM users to make inbound and outbound calls from SugarCRM with a single click. It also provides real-time access to customers’ information to deal efficiently with them.
RT Telephony offers Interactive Voice Response (IVR) systems to help CRM users respond to their customers in a better and effective way. On the basis of agent’s availability, it allows CRM users forward the call in the right direction. Also, it allows CRM users to schedule SMS through SugarCRM for textual conversation with the customers.
Its features, such as pop-up call notification, auto call distribution, complete call recording and phone directory support, makes communication effective and quicker with the customers. This results in better customer experience as CRM users can engage productively with the customers.
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To learn more about our app, visit our listing on SugarExchange: Sugar and Telephony Integration- RT Telephony