Tim Duranleau

Clicktools: Real-time Customer Feedback in Sugar

Blog Post created by Tim Duranleau on May 13, 2016

Clicktools_Small.png Integrate Clicktools and Sugar to seamlessly COLLECT, CENTRALIZE and ACT on customer feedback.

Get even more value from Sugar by integrating it with Clicktools, the best known and most loved enterprise feedback platform on the market. By adding customer feedback to your CRM records, you gain the ability to instantly act on responses from surveys, call scripts, and web forms of any kind. You can take action through automated workflows, or when needed, higher touch, personal communications.


Across your organization, teams will appreciate easy access to customer insights within the Sugar environment, where they work every day. Sales gets real-time access to new leads in Sugar from Clicktools surveys and forms. Marketing increases campaign effectiveness by building more engaging surveys and landing page forms that deepen customer loyalty. Your service and support teams improve by acting on real-time feedback and offering closed-loop case resolution. Management will love the reporting and analytics capabilities that display real-time measurement of customer satisfaction, loyalty, experience, and any other metrics you wish to track.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange:Clicktools, by CallidusCloud