By offering a seamless integration between Twilio’s Telephony and Sugar, RT Telephony makes it easy to establish a secure connection with the customers. This plugin enables Sugar users to make inbound and outbound calls from Sugar with a single click. It also provides real-time access to customers’ information to deal efficiently with them.
RT Telephony offers Interactive Voice Response (IVR) systems to help users respond to their customers in a better and effective way. On the basis of agent’s availability, it allows users to forward the call in the right direction. Also, it enables them to schedule SMS through Sugar for textual conversation with the customers.
Its amazing features, such as pop-up call notification, auto call distribution, complete call recording and phone directory support, makes communication effective and quicker with the customers. This results in better customer experience as CRM users can engage productively with the customers.