Dhaivat Naik

Responsive Customer Support Portal

Blog Post created by Dhaivat Naik on Apr 7, 2016

urdhva horizontal.jpegSelf Service Customer Portal by Urdhva Tech, allows companies to provide self-service capabilities to customers for support activities. This functionality enables customer to log and manage support cases,bugs online, lead generation and gives users the ability to manage subscriptions to company communications in an automated fashion.

Information transmitted through the Customer Portal is encrypted at the data level and authenticated against the SugarCRM database.

Features

  • Responsive Layout
  • Portal users are created as Contacts in SugarCRM – no additional licenses required
  • Supported modules Cases, Bugs, Leads, Notes.
  • Subscription Management - Customers can select and manage their subscriptions to newsletters.
  • Request for call assistance and meeting.
  • Compatible with CE,Pro and ENT.
  • Manage the list of modules you want to grant access to, to your customers, from SugarCRM.
  • Manage layouts of portal directly from SugarCRM.
  • Hide the fields you don’t want your customers to see.
  • Restrict the permission of editing and deleting a records.

 

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange, Customer support portal by Urdhva Tech | SugarExchange

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