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App Throwdown Archive

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SugarCon 2016 -- It's a wrap!

Posted by mweitzel Employee Jun 21, 2016

It's a wrap!

sayhello.pngSugarCon 2016 is officially in the books. There were incredible presentations from Larry Augustin, Clint Oram, and Rich Green, that communicated where SugarCRM is today, how we are delivering value to our customers, and our vision for the CRM of the future--hello Candace. But we brought the house down with the App Throwdown. An AI based digital assistant built directly into Sugar will be game changing, but, really, is that as awesome as a t-shirt cannon? I didn't think so either.

 

Throwing it down!

This year's App Throwdown significantly raised the bar. Many of the video submissions were fun, clever, and effective and communicating the value of the application. Eva Narunovska and the it sapiens team did a great job with their Analytic Reporting Tool video. Everyone at SugarCRM enjoyed watching it. We tried to capture many of these in the wicked cool intro video that our team put together to get everyone excited about the App Throwdown. We showed this Wednesday morning right after everyone came back from the morning break. Check it out--I think we woke them up!

 

Congratulations App Throwdown Winners

In the end, there were five participants that competed on main stage for the "Best in Show" honors--the four "Best in Class" award recipients and your "Community Favorite". Here were this year's participants:

I'll post the video as soon as I get my hands on it so you can see Katie Liesmann in hot pink heels and a robot costume. And Joshua Daggs as "Dr. Document" solving your "EDD" problems. All of the presentations were awesome and totally brought down the house. Difficult as it was, the attendees had to pick a Best in Show winner. And it was...

 

Best in Show

Collab! A relative newcomer in our partner ecosystem, Collab demonstrated a sophisticated with an integration to the new Facebook Messenger Bot, their call center app, and Sugar. And they did this with a clever play on 007. Thank you again to everyone that participated in this year's App Throwdown. Your hard work and effort was a key part of why SugarCon was an incredibly informative and fun event. I look forward to next year's contest where we'll figure out a way to raise the bar and....

THROW IT DOWN!!!

 

-Mark W.

Mark Weitzel

 

banner-11edccfb461fcd203d60783f4aeb63c3.jpgp.s. I forgot to give a shout out and a congrats to Leandro Alves. He was the lucky winner who caught the t-shirt that had the "golden ticket" inside. He ended up taking home the DJI Phantom 3 drone! Nice catch Leandro!

Slide4.jpgWOW!

You totally Threw It DOWN!!!  We were so impressed with all of the submissions we received for App Throwdown this year. You have truly "turned it to 11." No other CRM on the planet is as open and flexible as Sugar and your applications are an incredible example of the innovation that is possible on the platform. But we are not the only ones impressed--so is our community! In fact, the response so far has been truly overwhelming. Here are some key statistics about the visibility and buzz that, collectively, all of your created. These numbers are going to increase as we continue to hype up the App Throwdown during SugarCon.

  • Almost 23,000 views!
  • Over 800 votes for Community Favorite!
  • 7 submissions with over 1000 views!
  • 40 submissions

 

The competition for was steep and you made it hard for our leadership team to narrow it down and select the "Best in Class" winners. But narrow it down we have. Over the last few days, we've reached out and notified the participants who will be joining us on main stage. If you didn’t make it to main stage this year, we hope you will come to SugarCon to connect and cast your vote for “Best in Show" during the App Throwdown on Wednesday. For those of you that are sponsoring at the show, we will be stopping by your booth on Monday during set-up time, to give you signage we have created for you to display that showcases your participation in the App Throwdown.

 

We continue to be amazed and inspired by the creativity and passion that you bring to the SugarCRM ecosystem. We truly value your partnership and dedication and want to thank you again for taking the time to participate. We hope you will submit again next year look forward to seeing you next week in San Francisco!

 

-Mark W.

Clicktools_Small.png Integrate Clicktools and Sugar to seamlessly COLLECT, CENTRALIZE and ACT on customer feedback.

Get even more value from Sugar by integrating it with Clicktools, the best known and most loved enterprise feedback platform on the market. By adding customer feedback to your CRM records, you gain the ability to instantly act on responses from surveys, call scripts, and web forms of any kind. You can take action through automated workflows, or when needed, higher touch, personal communications.

 

Across your organization, teams will appreciate easy access to customer insights within the Sugar environment, where they work every day. Sales gets real-time access to new leads in Sugar from Clicktools surveys and forms. Marketing increases campaign effectiveness by building more engaging surveys and landing page forms that deepen customer loyalty. Your service and support teams improve by acting on real-time feedback and offering closed-loop case resolution. Management will love the reporting and analytics capabilities that display real-time measurement of customer satisfaction, loyalty, experience, and any other metrics you wish to track.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange:Clicktools, by CallidusCloud

 

 

Customer Insights:  Actionable Sales Intelligence with Sugar

Squirro Customer Insights for Sugar provides the insights needed to better understand your customers’ entire engagement while providing a 360° near real-time picture of their possible needs and market behavior. Squirro is built on years of experience creating complex data solutions and exceeding the expectations of our clients.  With Sugar, the Squirro Customer Insights solution integrates and leverages the unstructured and structured data from within your organization as well as delivers tailored information from external digital resources. Squirro works seamlessly and intuitively with Sugar allowing users to access a 360° customer view in customized interactive dashboards. The Customer Insights solution adds a competitive edge to your sales organization, translating into increased customer satisfaction and revenue growth. Transform the value you add to your customers with Squirro Customer Insights for Sugar.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now!

 

RichlodeSolutions_Logo__2013.pngSugar Dialer  — SugarCRM and Asterisk integration — is an impressive cost-effective solution which enhances your SugarCRM with Asterisk integration and brings phone communication in your company to a new level.

 

 

How Sugar Dialer can help you and your clients:          

  • Handle all incoming and outgoing calls in SugarCRM;
  • Call any number from SugarCRM with click-to-dial;
  • Caller info pop-up window for incoming call generated with Sugar data if the phone number already exists in any lead, contact or account;
  • New incoming phone numbers can be easily processed to a lead, contact or account;
  • Any incoming/outgoing call is registered in SugarCRM and attached to the history of the corresponding account/ lead/ account;
  • Each call record can be listened to right in SugarCRM and downloaded as a file;
  • Predictive dialer functionality.

 

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our SugarExchange listing: https://sugarexchange.sugarcrm.com/apps/28235?dev=CMS#!overview 

Emil Kilhage

Add+ Quick Compose Email

Posted by Emil Kilhage May 13, 2016

6128.pngSupporting your customers has never been easier! Build and send emails in a snap!

The Quick Email Composer allows you to create perfect emails in no time, bringing your business to maximum speed. Ideal for customer support!

 

With a clean look and easy navigation you can reply to your customers in just one click. With the simplified, organized design center, you will never have to leave the record, you are working on. Use the supporting templates and signatures or use the easy- to-use drag and drop elements to rearrange and customize the message in a snap. To avoid clunky personalization errors and missing data fields, use the incorporated preview function. Works with all browsers supported by Sugar!

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our website: Addoptify | Add+ for Sugar and other Systems

Alexey Grinevich

GrinMark TextMiner

Posted by Alexey Grinevich May 13, 2016

TextMinerLogo2_256.pngThe first and the only automatic email signature extraction for Sugar®. Leading edge technology for mining contact data.

 

Email messages contain valuable auxiliary information: signatures, addresses, events and more. GrinMark provides a solution for automatic extraction of email signatures in a structured way: name, title, organization, address, phone, etc. With this structured data users can quickly create new or update existing contacts in Sugar®.

 

Email signature extraction is based on GrinMark TextMiner – a sophisticated technology which applies the power of machine learning to routine tasks of email archiving. TextMiner uses cutting edge algorithms to extract valuable structured data and relationships from email body.


GrinMark offers full set of integration solutions for Sugar®, most popular email clients (plugins) and mail servers (server-side synchronization). Our server-side products are available for on-premises deployment or ready to use in the GrinMark Cloud. GrinMark TextMiner is now a part of Outlook 365 Plugin and shortly will become a part of all other integration tools.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our web site at SugarExchange GrinMark Outlook 365 Plugin

bitcally logo.jpgBitcally is the Chrome extension, working with the XCALLY customer care suite and XCALLY Phone bar, that allows your Agents to Click and Dial any phone number inside the SugarCRM web interface!

 

 

It is simple and fast to use:

  1. click on the phone number
  2. start the call using Bitcally and talk with your Customers through the XCALLY Phone bar
  3. get the automatic SugarCRM call, filled with the Customer and Agent info

See a demo:

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange: SugarExchange | SugarCRM

Salesfusion_logo_2015.jpgIt's an age-old problem: Sales and marketing don't work well together.

Marketing thinks sales isn't following up with the leads they're driving. Sales thinks marketing isn't driving enough quality leads. What's the solution to alleviate the misalignment between marketing and sales? A well-integrated marketing automation platform to your SugarCRM.

With the strongest SugarCRM integration on the market, Salesfusion provides the sales team with real-time, interactive marketing data. By automatically syncing data between Salesfusion and Sugar, and creating a bi-directional workflow, you can ensure you have a unified funnel. Marketing is able to push leads to the CRM and route them to the right salesperson. Sales can send them back to the marketing team for further nurturing if the lead isn't ready to buy - all from inside Sugar. Not only does this approach to lead management keep sales and marketing on the same page, but prospects will also have a seamless and consistent customer experience.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange: Salesfusion by SalesFusion Inc. | SugarExchange

 

COLLAB_logo.jpg

In April 2016, Facebook announced a new Messenger Platform consisting of Natural Language, Artificial Intelligence based Bots. The goal is simple: you should be able to message a business the same way you message a friend, getting smart, automated answers prior to engaging with a CSR.

Collab has taken this Facebook API to new heights, integrating SugarCRM with our Multimedia Next Generation Contact Center. In this app throwdown, we illustrate a customer engaging via Messenger with a Bot, then being routed to a live agent that can view customer profile and complete interaction history in SugarCRM.

The live chat originates a lead that is later followed up via a Click to Call within SugarCRM. The process can iterate in multiple touchpoints, such as emails and Facebook Posts.

Our goal is to showcase best of breed omni-channel capabilities, built-in SugarCRM, powered by Collab, with the brand new Facebook Bot Messenger API!

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now!
Emil Kilhage

Add+ Facebook Connector

Posted by Emil Kilhage May 12, 2016

6128.pngBoost social media presence with Facebook Connector for Sugar

Connect your Facebook account to SugarCRM and stay on track with your customers, fans and followers on the world’s largest network by accessing everything from posts, comments and status updates in one single, centralised view. Improve online engagements and strengthen your social media profile. The SugarCRM Facebook Connector makes it easy to increase your social reach, create brand awareness and communicate with your target audience. Share relevant content to engage people who like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our website: Addoptify | Add+ for Sugar and other Systems

Starfish.png

As CRM experts, we wanted a tool to move and transform our own data quickly and easily.  Thus, we built Starfish ETL. Our background enhanced our understanding of all aspects of data migration/integration to help us create the ultimate product.  Use a GUI to quickly map data from source to target.  Leverage the power of VBScript and .NET to manipulate and pre and post process your data.  An included SQLite database allows for easy to use cross reference lists.

 

With an extensive library of pre-built Connectors, Starfish ETL links your organization’s marketing, sales, finance, and support systems together with simplicity and speed for a comprehensive view of your data. On the migration side, it works with flawless accuracy to weed out the bad data so you can focus on the information that matters. Plus, we offer a variety of pre-built migration maps, so you can plug-and-play your way to sweet data freedom!

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange: StarfishETL for Integration by Technology Advisors, Inc | SugarExchange

 

Sarah Friedlander Garcia

wMaps

Posted by Sarah Friedlander Garcia May 11, 2016

wmaps-sugarconappthrowdown2016.pngSugar Integration to Bing Maps

Using wMaps, our integration to Microsoft Bing Maps you can view any list of Sugar accounts, contacts, leads, targets, opportunities or any other Sugar module plotted on a map. You will be able to quickly see what accounts or leads are in closest proximity to each other, and plot the results on a map or generate directions. The maps are content rich and can incorporate details directly from your Sugar records.

 

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange: SugarExchange | SugarCRM

Digital Logo Long.png

 

– Warm introductions achieve much more engagement with prospects than cold calls

An individual's relationship network is one of the most powerful assets at an organization’s disposal – yet it traditionally does not get leveraged. TrustSphere uses real-time communication logs to make use of each employee’s network and combines it to create something powerful – a collective network. The LinksWithin capability uses the organization’s combined social network to find the best path to a prospect company or individual. With one simple search on the LinksWithin dashlet in Sugar, LinksWithin shows the colleagues who have the strongest and most recent relationships to any particular individual or company.

Generate warm introductions with prospects and better understand relationships with existing customers. Leverage one of the most important assets in an organization – the collective social network. Make Sugar your ultimate go-to platform to leverage, understand and transform customer relationships.

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange: Relationship Analytics for Sugar by TrustSphere | SugarExchange 

person-share.svg

PartnerBeam as a PRM solution, seamlessly integrates with your CRM, so you can "close" more by leveraging your channel partners, in a more efficient and effective manner. Allowing you to focus on what is really important - following-up - by removing human error, technology limitations, enabling you to create and maintain better relationships through your Sales Channel.

PartnerBeam helps you to add the missing piece of Partner Relationship Management into your channel sales organisation through your sales force.

 

Automation in 5 easy steps:

Map – register with partnerBeam

Share – Select and share your sales opportunities

Accept – Your partner will be notified instantly, that there is a lead to follow up

Update – Recieve updates for your sales automatically

Review – Get a  good overview of your partners, use smart metrics to track performance of your channel

Help put us on main stage at SugarCon 2016!! Vote for us to win "Community Favorite" by clicking the "Like" button in the upper right hand corner now! To learn more about our app, visit our listing on SugarExchange: PartnerBeam by BSQuared GmbH | SugarExchange