• Birds of a Feather - Community Choice

    SugarCon Attendees  Vote on your favorite topic to be the Community Choice Birds of a Feather Session   This session will be held on September 27th at 2pm in Continental 3   Note: You must be logged in ...
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  • SugarCon 2017 Highlights

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  • You Want Better CRM User Adoption? Gamify Your System

    Description One of the biggest challenges CRM implementers have is getting their team engaged in the system. In fact, low user adoption rates are the cause of about 65 percent of all CRM project failures. Gamification...
    Alex Nassi
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  • Upcoming Features and Enhancements in Quotes, Opportunities and Related Modules

    Description This session will focus on upcoming features and future areas of investment in quotes, opportunities and RLIs, and in particular, features that will allow administrators to make customizations that previou...
    Alex Nassi
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  • The Future of Marketing & Building Adaptive Journeys

    Description The marketing world is changing and being digitally disrupted but sometimes it’s hard to know where to start. Everyone has been talking about inbound in recent years as a standalone digital strategy....
    Alex Nassi
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  • Team and Role Based Permissions (Admins)

    Description This session will give administrators a solid understanding of Sugar's robust security model and how you can use it to manage user access within the application. Learn how to effectively use Teams and Role...
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  • Sugar Studio: Configuring Custom Fields

    Description Every business is unique. Configuring custom fields is a quick and easy way to make Sugar fit your business needs. You'll be learning how you can both create custom fields and edit existing fields using Su...
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  • Sugar Studio: Configuring Layouts

    Description This hands-on session will teach you how to configure module layouts in Sugar Studio to help your users find quickly and easily the fields they need.   SpeakerSpeaker Company Title Brieanne Rowe Sugar...
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  • Sugar Roadmap - Come See What's Next

    Description Always a crowd favorite, this session outlines both the near-term and longer term strategy and direction for SugarCRM's expanding product lines. From core relationship management modules to amazing new rel...
    Alex Nassi
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  • Sugar Reporting - Deep Dive (All Levels)

    Description Run reports more efficiently. We'll show you how to use Sugar's Reports Module to run, share, and schedule better reports. Any skill level.   SpeakerSpeaker Company Title Andrea Ayers SugarCRM Senior ...
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  • Sugar Platform - Beyond the Basics

    Description Learn about recent and upcoming enhancements to the Sugar platform that will help you improve your customer experience. Topic areas include identity, search, product performance and performance tooling. Wh...
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  • Spotlight:  Building the Financial Business Case for a Global CRM Rollout (Landor)

    Description Whether you’re choosing a new CRM for a global system rollout, or simply looking to quantify the business value of an existing project, there’s much to learn in the analysis performed by Landor...
    Alex Nassi
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  • Quotes Module - Deep Dive (All Levels)

    Description Everything about the Sugar Quotes module. In this hands-on session you will learn how to generate and send PDF quotes to customers, as well as customize the Sugar Quotes Template to fit your needs. Any ski...
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  • Reporting and Insights

    Description Sugar’s powerful reporting capabilities provides deep insights into your business and help you make data driven decisions. In this session, we will reveal how users can leverage the Sugar reporting m...
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  • Relationship Intelligence – Hint

    Description Hint, SugarCRM's new Relationship Intelligence product, provides personal and company information about your leads and contacts. It tells you something you don’t already know about your customer or p...
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  • New Sugar Admin - Intro

    Description New Sugar Admin? Get the essential training and tips for setting up your Sugar account and getting it configured the right way. This hands-on session will help you increase your competence and confidence f...
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  • New Sugar Developers - Intro

    Description If you're a new Sugar developer, start here. Learn best practices when customizing Sugar, dive into the Sugar architecture, the Sidecar framework and other elements. Hands-on training with exercises. ...
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  • Practical Customer Acquisition and Retention with Sugar, MailChimp, Zendesk and Intercom

    Description In today’s world, attracting new business is only half of the story – customer retention in this competitive landscape is more critical than ever. Using our own business processes as an example...
    Alex Nassi
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  • Managing Emails

    Description Sugar offers multiple ways to manage email. You'll learn about Sugar's new email plugin client enhancements to email clients, and get cool tips and tricks for optimizing the email user experience, as well ...
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  • Increase the Value of Every Connection with Relationship Analytics

    Description Every organization generates relationship capital. Between email and other interactions lies valuable insights – however, many professionals and entire companies fail to take advantage of this treasu...
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