• Sugar Cloud Maintenance Scheduled for Saturday, March 23rd, 2019

    On Saturday, March 23rd, 2019, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance...
    Ron McCorkle
    last modified by Ron McCorkle
  • [2019-03-22, 20:15 UTC] Known Cloud Issues - mtpremiumus01

    We are currently addressing an issue in our cloud environment where instances hosted on the mtpremiumus01 stack are currently experiencing performance issues. For information on identifying the stack where your i...
    Paul Farcas
    created by Paul Farcas
  • [2019-03-22, 17:15 UTC] Known Cloud Issues - ondemandus08

    We are currently addressing an issue in our cloud environment where instances hosted on the ondeamandus08 stack are currently experiencing performance issues. For information on identifying the stack where your i...
    Vlad Popescu
    last modified by Vlad Popescu
  • [2019-03-21, 8:35 AM UTC]Known Cloud Issue - EU Hosted Instances(ondemandeu01 only)

    We have addressed an issue in our cloud environment where instances hosted on the ondemandeu01 cloud stack  experienced database connections problems for under 2 minutes leading to internal server issues. Current...
    Adrian Jurje
    last modified by Adrian Jurje
  • [2019-03-07, 09:58 AM UTC]  Ondemandeu01 Outage

    Symptoms There was a spike in connections. Actions Taken No actions were required. DB recovered in 2 minutes.
    Rudolf Gati
    last modified by Rudolf Gati
  • [2019-03-01, 00:00 AM PST] Known Cloud Issues - US Hosted Instances (ondemandus12 only)

    We have addressed an issue in our cloud environment where instances hosted on the ondemandus12 cloud stack  experienced database connections problems for 3 minutes. Currently all services are operational. Fo...
    Adrian Jurje
    last modified by Adrian Jurje
  •      [2019-02-28, 13:28 PST] Known Cloud Issues

    We are currently addressing an issue in our cloud environment where customers are experiencing issues accessing their instances. Our Operations team is aware of this issue and is actively working towards rem...
    Alex Nassi
    last modified by Alex Nassi
  • [2018-01-23, 12:59 PST] Known Cloud Issues - EU Hosted Instances (ondemandeu01 only)

    We are currently addressing an issue in our cloud environment where instances hosted on the ondemandeu01 stack are currently experiencing performance issues. For information on identifying the stack where your instanc...
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • [2019-01-10, 15:13 PDT ] Known Cloud Issues - US Hosted Instances (ondemandus13 only)

    We are currently addressing an issue in our cloud environment where instances hosted on the ondemandus13 stack are currently experiencing performance issues. Caused by high load of the database. For information on id...
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • [2019-03-12, 06:07-06:11 AM UTC] Known Cloud Issues - mtpremiumus01 only

    We have addressed an issue in our cloud environment where instances hosted on the mtpremiumus01 cloud stack  experienced database connections problems for 3 minutes (6:10 PM–6:11 PM UTC and 6:07 PMR...
    Paul Farcas
    last modified by Paul Farcas
  • [2019-03-15, 4:22 PM UTC]Known Cloud Issue - EU Hosted Instances(ondemandus10 only)

    We are currently addressing an issue in our cloud environment where instances hosted on the ondemandus10 stack are currently experiencing performance issues. For information on identifying the stack where your instanc...
    Paul Farcas
    last modified by Paul Farcas
  • [2019-03-15, 3:44 PM UTC]Known Cloud Issue - EU Hosted Instances(ondemandeu01 only)

    We are currently addressing an issue in our cloud environment where instances hosted on the ondemandeu01 stack are currently experiencing performance issues. For information on identifying the stack where your i...
    Paul Farcas
    last modified by Paul Farcas
  • [2019-03-06, 11:24 AM PST] Known Cloud Issues - EU Hosted Instances (ondemandeu02 only)

    We have addressed an issue in our cloud environment where instances hosted on the ondemandeu02 cloud stack  experienced database connections problems for 1 minute. Currently all services are operational. For info...
    Ciprian Cernestean
    last modified by Ciprian Cernestean
  • Sugar Cloud Maintenance Scheduled for Saturday, March 16th, 2019

    On Saturday, March 16th, 2019, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance...
    Ron McCorkle
    created by Ron McCorkle
  • [2019-03-13, 1:21 PM UTC]Known Cloud Issue - EU Hosted Instances(Ondemandeu01 only)

    We are currently addressing an issue in our cloud environment where instances hosted on the ondemandeu01 stack are currently experiencing performance issues. For information on identifying the stack where yo...
    Catalin Chertita
    last modified by Catalin Chertita
  • Sugar Cloud Maintenance Scheduled for Saturday, February 23rd, 2019

    On Saturday, February 23rd, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintena...
    Ron McCorkle
    last modified by Ron McCorkle
  • Sugar Cloud Maintenance Scheduled for Saturday, February 16th, 2019

    On Saturday, February 16th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintena...
    Ron McCorkle
    last modified by Ron McCorkle
  • Sugar Cloud Maintenance Scheduled for Saturday, February 2nd, 2019

    On Saturday, February 2nd, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenan...
    Ron McCorkle
    last modified by Ron McCorkle
  • [2019-02-01, 0:39 AM PST] Known Cloud Issues - US Hosted Instances (ondemandus12 only)

    We have addressed an issue in our cloud environment where instances hosted on the ondemandus12 cloud stack  experienced performance issues for 4 minutes. Currently all services are operational. For information on...
    Adrian Jurje
    last modified by Adrian Jurje
  • Sugar Cloud Maintenance Scheduled for Saturday, January 26th, 2019

    On Saturday, January 26th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenan...
    Ron McCorkle
    last modified by Ron McCorkle