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Recent Activity

Ron McCorkle
On Saturday, February 16th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 01:00 PST on Sunday, February 17th, 2019.   What Can You Expect During This Window?… (Show more)
in Sugar Cloud
Ron McCorkle
On Saturday, February 2nd, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 01:00 PST on Sunday, February 3rd, 2019.   What Can You Expect During This Window?  … (Show more)
in Sugar Cloud
Adrian Jurje
We have addressed an issue in our cloud environment where instances hosted on the ondemandus12 cloud stack  experienced performance issues for 4 minutes. Currently all services are operational. For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the… (Show more)
in Sugar Cloud
Ron McCorkle
On Saturday, January 26th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 01:00 PST on Sunday, January 27th, 2019.   What Can You Expect During This Window?  … (Show more)
in Sugar Cloud
Adrian Jurje
We have addressed an issue in our cloud environment where instances hosted on the ondemandus12 cloud stack  experienced performance issues for 1 minutes. Currently all services are operational. For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the… (Show more)
in Sugar Cloud
Ciprian Cernestean
We are currently addressing an issue in our cloud environment where instances hosted on the ondemandeu01 stack are currently experiencing performance issues. For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal… (Show more)
in Sugar Cloud
Paul Farcas
The database for mtpremiumus02 has restarted and caused an outage for 2 minutes. The outage was caused by a hardware issue on AWS' side. The service was restored and it operates normally.   For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support… (Show more)
in Sugar Cloud
Ciprian Cernestean
Some instances located in US (in ondemandus14 CloudStack) were experiencing performance issues and/or service issues during 1 minute. It was caused by overloaded database. The service was restored and it operations normally.   For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud… (Show more)
in Sugar Cloud
Rudolf Gati
The MySQL (RDS) server on mtpremiumus04 stack crashed. Automatic failover was triggered and service resumed to normal after a minute. Operation has engaged with AWS to investigate the root cause. AWS support answer: At 2019-01-13 20:22:38 UTC our internal monitoring system detected that the underlying host of your primary instance was not… (Show more)
in Sugar Cloud
Ron McCorkle
On Saturday, January 12th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 01:00 PST on Sunday, January 13th, 2019.   What Can You Expect During This Window?  … (Show more)
in Sugar Cloud
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