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Rich Green

SugarCRM Mobile 6.5 is Live

Posted by Rich Green Employee Apr 25, 2019

SugarCRM Mobile 6.5.0 is now available for download on iOS and Android devices.

 

This latest SugarCRM Mobile release is enhanced with the following capabilities:

  • When set in the user preferences in Sugar, Preferred Currencies are now used by default when creating records in the app. If the profile has "Show Preferred Currency" enabled, the preferred currency is used when viewing records, along with the record's original currency.
  • Global search has been improved on SugarCRM Mobile to now use Sugar's Elasticsearch engine. Individual fields marked as searchable and weighted in Studio according to their search priority also affects global search in the app.

This release also includes improvements for issues identified in prior releases of SugarCRM Mobile.

 

More details about this update may be found through the following release notes:

SugarCRM Mobile for Android Release Notes 6.5.0

SugarCRM Mobile for iOS Release Notes 6.5.0

 

SugarCRM Mobile 6.5.0 is compatible with Sugar 8.0 and above. Please review the Mobile Supported Platforms page for more information about device compatibility. 

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

 
Rich Green

Hint 5.1.0 is Live

Posted by Rich Green Employee Apr 23, 2019

HINT logo

 

SugarCRM has released version 5.1.0 of SugarCRM Hint. Hint provides a wide range of important, useful, actionable insights about your contacts and accounts. Insights include social media, work information, company details, news and more, all by leveraging names and email addresses already stored in Sugar. Users can also quickly import the enhanced data into Sugar with a single click. Uncover key insights at every stage of your sales, marketing, and customer service cycles with actionable intelligence.

 

The 5.1.0 version of Hint release will significantly benefit customers through the features included in this release:

  • Admins can now resynchronize their Sugar instance with the Hint Insights service when unexpected behavior occurs. This gives admins the tools to correct issues with notifications, such as changes to preferences and email addresses not taking effect.
  • Hint now writes to the Sugar logs. The log level can be configured in the new Hint Configuration admin page. 
  • News search has been enhanced to allow older stories to be included in the search and filter results in the Hint Insights dashlet and the News section of the Hint panel.
  • Hint now uses Sugar's proxy settings as configured in Admin > System Settings.

 

This release also includes improvements for issues identified in prior releases of SugarCRM Hint. More information about this release can be found Hint 5.1.0 Release Notes.

 

Customers hosted in the SugarCloud will have their version of Hint upgraded to version 5.1.0 automatically. Installation, upgrade, and usage documentation for Hint can be found at the following links:

Note: On-site customers (non-SugarCloud) must first uninstall existing Hint versions before upgrading to Hint 5.x.x. However, upgrading from 5.0.x to 5.1.0 does not require an uninstall.

Hint is supported for use on Sugar versions 8.0 and above. Please review the Supported Platforms for Hint before installing. Hint can be purchased by contacting your SugarCRM sales representative

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM has released version 2.0.0 of the Sugar Plug-in for Microsoft Word.

 

This latest release addresses issues identified in prior releases of the Word Plug-in. More information about this release can be found in the MS Word Plug-in Release Notes 2.0.0.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

MS Word Plug-in User Guide 2.x

MS Word Plug-in Installation Guide 2.x

 

Users can either download the plug-in from the Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Word Plug-in before installing.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM has released version 2.0.0 of the Sugar Plug-in for Microsoft Excel.

 

This latest release addresses issues identified in prior releases of the Excel Plug-in. More information about this release can be found in the MS Excel Plug-in Release Notes 2.0.0.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

MS Excel Plug-in User Guide 2.x

MS Excel Plug-in Installation Guide 2.x

 

Users can either download the plug-in from the Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Excel Plug-in before installing.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Sugar 9 has been released and is now available for all on-site customers. 

 

Empowering our customers to accelerate sales is at the heart of our new Sugar 9 release. As a business accelerator and innovator, our mandate is to consistently exceed our customers’ expectations and to thrill them with rapid delivery of new products and capabilities, feature enhancements and performance improvements. To that end, we have upped our game big time in Sugar 9, anchoring every new capability on acceleration. With these significant enhancements, customers can now collaborate and communicate more effectively, know more about their customers to quickly make better decisions, and do more with faster quotes and more automation. Most importantly, Sugar 9 really screams – like SpaceX fast – boosting performance throughout the product.

 

Whether the customer is an individual user or a senior manager, Sugar 9 offers game-changing enhancements to accelerate their business, allowing them to collaborate more, know more and do more. 

 

 

SugarCRM’s Senior Vice President of Product Management, Zac Sprackett, showcases key features available in Sugar Spring ’19 and Sugar 9 in the video below.

Learn more about the release and what else is happening at SugarCRM by checking out the exciting fireside chat video between Zac and Chief Strategy Officer and SugarCRM Co-Founder, Clint Oram.

 

Coinciding with Spring '19, the Sugar 9 annual release is a "roll-up" of the features and enhancements included in preceding quarterly releases, including Summer '18, Fall '18  and Winter '19 , as well as Spring '19. Read more about these exciting new updates below:  

 

Feature Updates

SugarBPM (Formerly Advanced Workflow) Updates

SugarBPM™ features are only available in Enterprise and Ultimate Edition

  • SugarBPM™
    • Enabling our customers to map out and enforce their business processes is a difference maker. Over the years, we’ve built an incredibly powerful BPM engine, and we’re taking it to a new level in Sugar 9. Our workflow engine is jam-packed with so many new BPM features that we’ve rebranded it as SugarBPM, allowing us to recognize the truly awesome breadth and depth of these new capabilities.
BPM Overview
  • Start Event Support for "All" or "Any" Related Records
    • When more than one related record may be affected by a process definition's Start event, the administrator can specify if the criteria must be true for all related records or just one or more of the related records, allowing actions to be triggered based on what happens across multiple records. 
BPM Event Support
  • Multi-layer Module Relationships
    • Add Related Record
      • Create a new Sugar record and relate it to the target Sugar record or to a record related to the target record. 
    • Change Fields
      • Change the value of one or more fields on the target record, on records related to the target record, or on records related to that related record.
BPM Multilayer Relationships
  • Activity Elements in Event Based Processes
    • Human activity elements can now be incorporated into SLA based processes allowing event-based gateways to detect whether a form activity has been completed before a condition has been met or within a set period of time. If it is not completed, the form activity can be re-routed to another approver.
BPM Rerouting
  • Enhanced Operators for "Listen" Events
    • Global process termination settings can now listen for changes to a field, including changes to or from a specified value. This allows administrators to, for example, restart timed events by terminating a running process and starting it over when a certain field changes.
BPM Listen Events
  • Recipient Lists
    • The recipient list for process email templates may include email addresses from any module related to the target record as well as recipients related to the related modules, enabling you to reach a wider and more selective set of recipients.
BPM Recipient Lists
  • Process Email Template To/From Variables
    • The Fields Selector tool now lets users insert the current (i.e. "changes to") and the old (i.e. "changes from") values of a changed field into process email templates.
BPM Email Templates To/From
  • Tagging Support
    • The tags feature, already commonly used in other parts of Sugar, is now available on record views and list views for SugarBPM modules (i.e. Process Definitions, Process Business Rules, and Process Email Templates) allowing for better organization and quick navigation for administration and maintenance of business processes.
BPM Tagging

 

  • Import and Export Process Definitions, Business Rules, Email Templates, and Tags
    • Making it easier to design, execute, iterate, and perfect Workflows in development and staging environments before implementing in production, email templates and process business rules will automatically export as part of their related process definition's .bpm file. Gateway path criteria for process definitions will remain defined when exported from Sugar 9.x or higher and then imported to another environment running the same or higher version. Any tags that are applied to SugarBPM module records will also export and import as part of the .bpm package. 
BPM Import
  • Admin Configuration
    • Process auto-save and auto-validate options have been added to Sugar's System Settings page in a new panel labeled "SugarBPM". This is also where users will find the Error Number of Cycles setting, which has been relocated in this version. 
BPM Admin Menu
  • Process Validation
    • The enhanced Process Validator lets users validate process definition designs on import and on an as needed basis. The validation job detects configuration errors as well as sequencing mistakes.
BPM Validator

Group Outgoing Email Support

  • Shared Outgoing Email Accounts
    • Whether for Sales or Customer Service, CRM is a team game. Teams that want to communicate with their customers through a single channel can now create and send email from shared email accounts..
    • Outgoing accounts created via the Emails module now include a Teams field, allowing users to share the outbound account with the right team or teams. Members of included teams will be able to send email from the new outgoing email account. By default, these accounts are assigned to the user's private team. Shared outgoing email accounts can be quickly and easily set up by one person, and then instantly accessible to teams. 
Mail Groups
Mail Select Outbound

Report Improvements

You can see the updates to Reports in action in this video: Winter '19 Reporting 

 

  • Reports Distribution
    • The new Report Schedules module (for Enterprise and Ultimate editions) allows users to conveniently schedule emailed reports for themselves and entire teams of users. This ensures everyone can operate from the same set of data.
    • Scheduled reports functionality (for Professional edition) has been migrated to the new Report Schedules module which makes it easier for a user to manage their emailed reports.

Report Scheduling

 

  • Out-of-the-Box Reports
    • Sugar now includes 110 out-of-the-box reports, helping new users get up and running with Sugar faster by giving an excellent starting point and can be used as-is or as the basis for custom reports. They demonstrate best practices for CRM reporting and allow customers to be more data driven while managing their sales and support operations..
    • 60 of these new reports come with charts that you can bring into your dashboards to give everyone on your team an at-a-glance view of the most important business metrics.

Stock Reports

  • Data Visualization in Reports
    • In addition to the familiar stacked-style horizontal and vertical bar charts in Sugar, users may now select Grouped Vertical Bar and Grouped Horizontal Bar charts as new options for visualizing reports providing easier data analysis and helping you make informed decisions.
Report Chart Types
  • Reporting on Product Catalog 
    • The Product Catalog module now is available to use in reports to give users a better picture of products within Sugar.
Report Product Catalog
  • Exporting Reports
    • Want to view, refine, or gain additional insights in other tools? All report types can now be exported to CSV.
Exporting Reports

Product Catalog Updates

Quick Picks Dashlet

Quotes Updates

  • Quotes Module User Interface Configuration
    • Administrators can configure the available fields and their order for quotes worksheets, generating clear, comprehensive, and accurate quotes for prospects and customers. Prior to Sugar 9, these types of changes required costly code-based customizations. Now they can be done inside of Sugar with our all-new and upgrade-safe capabilities. 
    • Administrators can configure the available fields and their order for quotes worksheets, generating clear, comprehensive, and accurate quotes for prospects and customers.
Customizing Quotes
Quoted Line Item Currency

Comment Log

 

  • Comment Log Field
    • The Comment Log field, a shared log of messages, comments, or other text, has been added to the Bugs and Cases modules and is available to be added by administrators to other modules.
    • Sugar is about collaborating, and conversations about accounts, cases, contacts or leads belong directly in the CRM. Important customer information shouldn't get lost in email or side conversation, but be accessible right in the context of the Sugar record.
    • This new feature enables users to foster collaboration and provide a time-stamped record within Sugar so that everyone is on the same page.
    • Comment Log entries are expandable and collapsible. Admins can configure how many characters to display by default.
    • See the Comment Log in action here: Winter '19 Comments Log 

Comment Log

Data Privacy Updates

For more detail on SugarCRM's data privacy initiatives, please visit Data Privacy & Sugar space in the community

  • Opt-In Link
    • Users can now generate a unique link to send to customers which, when clicked, will mark opted-out email addresses as opted-in, ensuring your customers are giving clear and explicit consent to future communications. This feature can be used to enable double opt-in capabilities.

Data Privacy - Double Opt In

  • Activity Streams Field Erasure
    • Erasing personal information via the Data Privacy module now removes erased values from activity stream posts and is now replaced with ‘Value Erased’.

Data Privacy Erasure

Additional Improvements

  • Revenue Line Items in Preferred Currencies
    • Users now have the ability to add revenue line items from the product catalog using their preferred currency instead of the product catalog item's currency by enabling the Create Revenue Line Items in Preferred Currency option in their user profile.
Revenue Line Items Currency

 

  • Emoji Support 
    • The Emails module can now display emojis used in outgoing or inbound message content when the messages are logged in Sugar from an external mail application.
    • Users can now use emojis in Sugar text fields.
Emoji Support

 

  • New Login Page
    • The Sugar login screen has been updated to give users a more collaborative experience. Sugar users can now keep an eye out for important information like product and company updates, useful resources, and more from SugarCRM whenever they log into Sugar.
    • Instances with customized login screens will have this option disabled automatically on upgrade and this option can be managed by Sugar admins.
new login page

Platform Improvements

  • Significant Application Performance Improvements
    • One of the most important aspects of Sugar is overall performance. No matter how proficient users become at working in Sugar, they can only operate as quickly as the system allows them. We’ve made huge improvements this year in tuning Sugar so you can access the information you need in the moment you need it.
    • API performance has been optimized with measurements showing improvements in List View performance of up to 600% with large datasets.
    • Application throughput also has improved. We expect that customers can process up to 70% more transactions on the same hardware. 
Performance Charts

 

This release also includes additional fixes to address issues in previous releases of Sugar, detailed in the UltimateEnterprise, and Professional Release Notes.

 

Sugar 9 is compatible and supported for new installations and upgrades for customers running a MySQL, DB2, Oracle, or MSSQL stack. Please visit the Supported Platforms page for a complete list of supported configurations. Changes to supported platforms in this release include:

  • PHP: Added support for 7.3
  • Windows Server: Added support for 2016, removed support for 2012 R2
  • IIS: Added support for 10, removed support for 8.5 
  • SQLServer: Added support for 2017, removed support for 2014 SP2

 

Sugar 9 will support upgrades from Version 8.0.3 on all supported platforms. Customers hosting their Sugar instance on their own servers can review the installation and upgrade instructions for these releases, found at the following links:

 

Sugar 8.0 End-of-Life (EOL)

Sugar 8.0 will reach its End-of-Life (EOL) date on October 31st, 2019, meaning SugarCRM will no longer be providing customer support, maintenance patches, or bug fixes for 8.x. All customers deployed on-site and still using Sugar 8.0 in production should consider one of the following options at this time:

  • Migrate to Sugar Cloud prior to the End-of-Life date to automatically stay on the most recent version of Sugar. All requests to migrate to Sugar Cloud must be submitted by October 31st, 2019.
  • Upgrade to Sugar 9.0, which will be supported until October 31, 2020, with an optional 12 months of extended support available for purchase.
  • Purchase extended support for version 8.0, which extends support through October 31, 2020. This will ensure customers running 8.0 beyond October 31st, 2019 will be eligible to receive critical security fixes. Please reach out to your SugarCRM sales representative for additional details about this program, or send an email to sales@sugarcrm.com.

 

Sugar Spring '19 (9.0) Developer Resources

Our Developer Advocacy team has made available the following resources to assist developers with the changes associated in these releases:

 

Additional Documentation & Release Notes

Please review our release notes for the new versions using the following links and the Knowledge Base article, "What to Expect When Upgrading to 9.0," to learn more about the new features available, as well as the additional fixes to address issues identified in prior releases:

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

  

Sugar Spring '19 (9.0) has been released and is now available for all Sugar cloud customers. This release represents the next step in the SugarCRM quarterly feature delivery model, providing accelerated delivery of new innovations for our cloud customers, as well as greater predictability for Sugar updates for our on-site customers. 

 

SugarCRM’s Senior Vice President of Product Management, Zac Sprackett, showcases key features available in Sugar Spring ’19 and Sugar 9 in the video below.

Learn more about the release and what else is happening at SugarCRM by checking out the exciting fireside chat video between Zac and Chief Strategy Officer and SugarCRM Co-Founder, Clint Oram.

 

Spring '19 will significantly benefit customers running in the cloud environment with the following feature updates:

 

SugarBPM (Formerly Advanced Workflow) Updates

SugarBPM™ features are only available in Enterprise and Ultimate Edition

  • SugarBPM™

    • Enabling our customers to map out and enforce their business processes is a difference maker. Over the years, we’ve built an incredibly powerful BPM engine, and we’re taking it to a new level in Spring '19. Our workflow engine is jam-packed with so many new BPM features that we’ve rebranded it as SugarBPM, allowing us to recognize the truly awesome breadth and depth of these new capabilities.

BPM Overview

  • Enhanced Operators for "Listen" Events
    • Global process termination settings can now listen for changes to a field, including changes to or from a specified value. This allows administrators to, for example, restart timed events by terminating a running process and starting it over when a certain field changes.
BPM Listen Events
  • Tagging Support

    • The tags feature, already commonly used in other parts of Sugar, is now available on record views and list views for SugarBPM modules (i.e. Process Definitions, Process Business Rules, and Process Email Templates) allowing for better organization and quick navigation for administration and maintenance of business processes.

BPM Tagging

  • Import and Export Improvements
    • Process definitions with Gateway references to Business Rule actions will retain their business rule mappings when they are exported from Sugar Spring '19 (9.x) or higher and then imported to another instance running the same or higher version. In addition, any tags that are applied to SugarBPM module records will export and import as part of the .bpm package.
BPM Import & Export

Group Outbound Email Accounts

  • Shared Email Accounts

    • Whether for Sales or Customer Service, CRM is a team game. Teams that want to communicate with their customers through a single channel can now create and send email from shared email accounts.

    • Outgoing accounts created via the Emails module now include a Teams field, allowing users to share the outbound account with the right team or teams. Members of included teams will be able to send email from the new outgoing email account. By default, these accounts are assigned to the user's private team. Shared outgoing email accounts can be quickly and easily set up by one person, and then instantly accessible to teams.

Shared Email Accounts
"Reply-To" Name and Email Address

Comment Log Updates

  • Collapsible Comment Log Entries

    • Comment Log entries are now expandable and collapsible. Admins can configure how many characters to display by default.

  • Comment Log Available on the Basic Template

    • The Comment Log field is now available to be added to the record view layout in custom modules built using the Basic template.

Comment Log Show More Button

Platform Improvements 

  • Significant Application Performance Improvements

    • One of the most important aspects of Sugar is overall performance. No matter how proficient users become at working in Sugar, they can only operate as quickly as the system allows them. We’ve made huge improvements this year in tuning Sugar so you can access the information you need in the moment you need it.
    • API performance has been optimized with measurements showing improvements in List View performance of up to 600% with large datasets.

Performance Improvement Graphs

 

This release also includes additional fixes to address issues in previous releases of Sugar, detailed in the Ultimate, Enterprise, and Professional Release Notes.

 

Customers hosted in the Sugar cloud environment will receive further communication regarding their automatic upgrades shortly per the Sugar Cloud Policy Guide - Upgrade Policy. Please visit the Supported Platforms page for a complete list of supported browsers and other platform information.

 

Sugar Spring '19 Developer Resources

Our Developer Advocacy team has made available the following resources to assist developers with the changes associated in this release:

 

Additional Documentation & Release Notes

Please review our release notes for the new versions using the following links and the Knowledge Base article, "What to Expect When Upgrading to 9.0," to learn more about the new features available, as well as the additional fixes to address issues identified in prior releases:

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM has released version 8.0.3 for all editions and is available for download to on-site customers. At SugarCRM, we consider data security and the protection of your private information our highest priority. This latest release includes important security updates. As part of our ongoing security review process, we have recently detected security vulnerabilities and, to minimize potential risks, those issues have been investigated and addressed in this updated release. 

 

For more information regarding the specific advisories, please refer to the following Security Advisory announcements:

 

Following our investigations, we have no indication that the vulnerabilities were exploited. However, administrators are strongly encouraged to upgrade their Sugar instances running the 8.0.2 version of Sugar or prior to version 8.0.3 to prevent potential exploitation of these weaknesses.

 

If you host your instance on-site (in any environment outside of the Sugar cloud environment), please carefully review the following instructions and take the actions outlined below at the earliest opportunity. Failure to take these actions could leave you exposed to malicious attacks.

 

Please visit our Download Manager to download the latest patch for your release, 8.0.3, which address these vulnerabilities. Our Installation and Upgrade Guide contains the appropriate guidance to apply these patches to your instance.

 

If upgrading now is not an option, please open a case with our support team to request a hotfix for the security vulnerabilities. We will then supply a module loadable package that can be applied to your current version and edition of Sugar. Please note that we will only supply hotfixes for supported versions. Support tickets can be opened via our portal or by emailing support@sugarcrm.com. If you are not familiar with the support process, please review our knowledge base article on Working With Sugar Support.

 

Release Notes

More information on the updates in this release can be found at the following links:

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM is pleased to announce that version 4.8.3 of the Customer Journey Plug-in is now available.

 

This latest release adds a global Sugar configuration option to enable email notifications on journey task assignment and includes support for the upcoming Spring '19 and 9.0 versions of Sugar. More information on this release can be found in the Customer Journey Plug-in 4.8.3 Release Notes.

 

More information on the Customer Journey Plug-in, including the user guideadmin guideinstallation guide, and the supported platforms can be found on the Installable Connectors page.

 

Customer Journey Plug-in 4.8.3 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community.

The Sugar Connector for Marketo 3.1.8 is now available.

 

This release includes compatibility updates for the upcoming Spring '19 and 9.0 releases.

 

More information on the Sugar Connector for Marketo 3.1.8, including the release notes, supported platforms, user guide, and the installation guide can be found on the Installable Connectors page.

 

The Sugar Connector for Marketo 3.1.8 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Zac Sprackett

Mobile SDK 6.4.1 is Live

Posted by Zac Sprackett Employee Mar 15, 2019

SugarCRM Mobile SDK version 6.4.1.490-1.4.2-2 is now available for Sugar Mobile developers.

 

Using the SugarCRM Mobile SDK, mobile developers can extend the capabilities of the SugarCRM Mobile app and distribute their custom apps through the Apple App Store, Google Play store, or, for ease of distribution and control, through an MDM.

 

More information on the changes in this release of the SDK can be found in the Mobile SDK Release Notes 6.4.1.490-1.4.2-2. Changes include an upgrade to Node.js from version 8.9.4 to version 10.15.0.

 

Installation and usage documentation for this can be found on the Mobile SDK page in the Support portal and at the following links:

 

This latest Mobile SDK release is compatible with SugarCRM Mobile 6.4.1 and is available for SugarCRM customers or SugarCRM OEM Partners (for use and distribution with their authorized OEM solution) running Enterprise or Ultimate editions of Sugar 8.0 or higher. Please review the Mobile Supported Platforms before customizing the SDK. 

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM Logo

SugarCRM Mobile 6.4.1 is now available for download on iOS and Android devices.

 

This latest SugarCRM Mobile release will benefit customers by introducing the ability to filter the Reports module by reports with charts. This release also includes improvements for issues identified in prior releases of SugarCRM Mobile.

 

More details about this update may be found through the following release notes:

SugarCRM Mobile for Android Release Notes 6.4.1

SugarCRM Mobile for iOS Release Notes 6.4.1

 

SugarCRM Mobile 6.4.1 is compatible with Sugar 8.0 and above. Please review the Mobile Supported Platforms page for more information about device compatibility. 

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

SugarCRM has released version 2.6.3 of the Sugar Plug-in for Microsoft Outlook.

 

This latest release introduces compatibility with the upcoming Spring '19 release and addresses issues identified in prior releases of the Outlook Plug-in. More information about this release can be found in the MS Outlook Plug-in Release Notes 2.6.3.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

MS Outlook Plug-in User Guide 2.x

MS Outlook Plug-in Installation Guide 2.x

 

Users can either download the plug-in from the Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Outlook Plug-in before installing.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Rich Green

Hint 5.0.2 is Live

Posted by Rich Green Employee Feb 22, 2019

HINT logo

 

SugarCRM has released version 5.0.2 of SugarCRM Hint. Hint provides a wide range of important, useful, actionable insights about your contacts and accounts. Insights include social media, work information, company details, news and more, all by leveraging names and email addresses already stored in Sugar. Users can also quickly import the enhanced data into Sugar with a single click. Uncover key insights at every stage of your sales, marketing, and customer service cycles with actionable intelligence.

 

The 5.0.2 version of Hint introduces compatibility for Hint 5.0, including Hint Insights, with the upcoming Spring '19 release and contains a fix for an issue encountered by customers running multiple Sugar instances under the same license. More information about this release can be found Hint 5.0.2 Release Notes.

 

Customers hosted in the SugarCloud will have their version of Hint upgraded to version 5.0.2 automatically. Installation, upgrade, and usage documentation for Hint can be found at the following links:

Hint User Guide

Hint Installation Guide

Note: On-site customers (non-SugarCloud) must first uninstall existing Hint versions before upgrading to Hint 5.0.x. However, upgrading from 5.0.x to 5.0.2 does not require an uninstall.

Hint is supported for use on Sugar versions 8.0 and above. Please review the Supported Platforms for Hint before installing. Hint can be purchased by contacting your SugarCRM sales representative. 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Rich Green

Mobile SDK 6.4.0 is Live

Posted by Rich Green Employee Feb 8, 2019

SugarCRM Mobile SDK version 6.4.0.487-1.4.2-2 is now available for Sugar Mobile developers.

 

Using the SugarCRM Mobile SDK, mobile developers can extend the capabilities of the SugarCRM Mobile app and distribute their custom apps through the Apple App Store, Google Play store, or, for ease of distribution and control, through an MDM.

 

More information on the changes in this release of the SDK can be found in the Mobile SDK Release Notes 6.4.0.487-1.4.2-2

 

Installation and usage documentation for this can be found on the Mobile SDK page in the Support portal and at the following links:

 

This latest Mobile SDK release is compatible with SugarCRM Mobile 6.4.0 and is available for SugarCRM customers or SugarCRM OEM Partners (for use and distribution with their authorized OEM solution) running Enterprise or Ultimate editions of Sugar 8.0 or higher. Please review the Mobile Supported Platforms before customizing the SDK. 

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

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SugarCRM Mobile 6.4.0 is now available for download on iOS and Android devices.

 

This latest SugarCRM Mobile release will significantly benefit customers through the features introduced in this release:

This release also includes fixes for issues identified in prior releases of SugarCRM Mobile.

 

More details about this update may be found through the following release notes:

SugarCRM Mobile for Android Release Notes 6.4.0

SugarCRM Mobile for iOS Release Notes 6.4.0

 

SugarCRM Mobile 6.4.0 is compatible with Sugar 8.0 and above. Please review the Mobile Supported Platforms page for more information about device compatibility. 

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!