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SugarCRM is pleased to announce that version 4.8.1 of the Customer Journey Plug-in is now available.

 

This latest release addresses an issue identified in version 4.8 where custom modules could not be enabled for the Customer Journey Plug-in. More information on this release can be found in the Customer Journey Plug-in 4.8.1 Release Notes.

 

More information on the Customer Journey Plug-in, including the user guideadmin guideinstallation guide, and the supported platforms can be found on the Installable Connectors page.

 

Customer Journey Plug-in 4.8.1 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community.

Rich Green

Version 8.0.2 Now Available

Posted by Rich Green Employee Nov 15, 2018

SugarCRM has released version 8.0.2 for all editions. The 8.0.2 release is available for download to On-Premise customers. This latest release addresses issues identified in prior releases of Sugar and includes important security updates. At SugarCRM, we consider data security and the protection of your private information our highest priority. We have recently detected security vulnerabilities and, to minimize potential risks, those issues have been investigated and addressed in this updated release. 

 

For more information regarding the specific advisories, please refer to the following Security Advisory announcements:

 

Following our investigations, we have no indication that the vulnerabilities were exploited. Administrators are strongly encouraged to upgrade their Sugar instances running 8.0.1 and prior to version 8.0.2 to prevent potential exploitation of these weaknesses.

 

If you host your instance On-Premise (in any environment outside of the SugarCloud environment), please carefully review the following instructions and take the actions outlined below at the earliest opportunity. Failure to take these actions could leave you exposed to malicious attacks.

 

Please visit our Download Manager to download the latest patch for your release, 8.0.2, which address these vulnerabilities. Our Installation and Upgrade Guide contains the appropriate guidance to apply these patches to your instance.

 

If upgrading now is not an option, please open a case with our support team to request a hotfix for the security vulnerabilities. We will then supply a module loadable package that can be applied to your current version and edition of Sugar. Please note that we will only supply hotfixes for supported versions. Support tickets can be opened via our portal or by emailing support@sugarcrm.com. If you are not familiar with the support process, please review our knowledge base article on Working With Sugar Support.

 

Release Notes

More information on the updates in this release can be found at the following links:

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Rich Green

Version 7.9.5 Now Available

Posted by Rich Green Employee Nov 15, 2018

SugarCRM has released version 7.9.5 for all editions. The 7.9.5 release is available for download to On-Premise customers and has automatically been applied to 7.9 customers in the SugarCloud environment. This latest release addresses issues identified in prior releases of Sugar and includes important security updates. At SugarCRM, we consider data security and the protection of your private information our highest priority. We have recently detected security vulnerabilities and, to minimize potential risks, those issues have been investigated and addressed in this updated release. 

 

For more information regarding the specific advisories, please refer to the following Security Advisory announcements:

 

Following our investigations, we have no indication that the vulnerabilities were exploited. Administrators are strongly encouraged to upgrade their Sugar instances running 7.9.4 and prior to version 7.9.5 or 8.0.2 to prevent potential exploitation of these weaknesses.

 

SugarCloud Customers

If you are hosted in the SugarCloud, no action is required as these vulnerabilities and bugs have been patched in the cloud environment. If you have additional questions related to how your instance has been affected, please open a case with our support team.

 

On-Premise Customers

If you host your instance On-Premise (in any environment outside of the SugarCloud environment), please carefully review the following instructions and take the actions outlined below at the earliest opportunity. Failure to take these actions could leave you exposed to malicious attacks:

 

Version 7.9.x

Please visit our Download Manager to download the latest patch for your release, 7.9.5, which address these vulnerabilities. Our Installation and Upgrade Guide contains the appropriate guidance to apply these patches to your instance.

 

Version 7.8.x or below

Please visit our Download Manager to download 7.9.5, which address these vulnerabilities as versions 7.8 and below are no longer supported. Our Installation and Upgrade Guide contains the appropriate guidance to apply these updates to your instance.

 

If upgrading now is not an option, please open a case with our support team to request a hotfix for the security vulnerabilities. We will then supply a module loadable package that can be applied to your current version and edition of Sugar. Please note that we will only supply hotfixes for supported versions. Support tickets can be opened via our portal or by emailing support@sugarcrm.com. If you are not familiar with the support process, please review our knowledge base article on Working With Sugar Support.

 

Release Notes

More information on the updates in this release can be found at the following links:

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM has released version 2.3.1 of the IBM Notes Plug-in.

 

Sugar Plug-in for IBM Notes 2.3.1 addresses issues identified in prior releases of the IBM Notes Plug-in. More information on issues addressed in this release can be found in the IBM Notes Plug-in 2.3.1 Release Notes.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

IBM Notes Plug-in User Guide 2.x 

IBM Notes Plug-in Installation Guide 2.x

 

Users can either download the plug-in from the Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Outlook Plug-in before installing.

 

If you want to ensure you are up-to-date on all latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM has released version 2.6.1 of the Sugar Plug-in for Microsoft Outlook.

 

This latest release includes the ability to auto-archive outgoing emails to Sugar contacts or leads listed as recipients in the BCC field.

 

Sugar Plug-in for Microsoft Outlook 2.6.1 also addresses issues identified in prior releases of the Outlook Plug-in. More information on the new functionality as well as issues addressed in this update can be found in the MS Outlook Plug-in Release Notes 2.6.1.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

MS Outlook Plug-in User Guide 2.x

MS Outlook Plug-in Installation Guide 2.x

 

Users can either download the plug-in from the Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Outlook Plug-in before installing.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Rich Green

7.9 End-of-Life

Posted by Rich Green Employee Nov 7, 2018

Sugar 7.9 will reach its End-of-Life (EOL) date on November 15th, 2018, meaning SugarCRM will no longer be providing customer support, maintenance patches, or bug fixes for 7.9. All customers deployed On-Premise and still using Sugar 7.9 in production should consider one of the following options at this time:

  • Migrate to Sugar Cloud prior to the End-of-Life date. All requests to migrate to Sugar Cloud must be submitted by November 15th, 2018.
  • Upgrade to version 8.0 (with the current patch being 8.0.1 at the time of this post), which will be supported until October 31, 2019, with an optional 12 months of extended support available for purchase. Sugar 9.0 will be released in Spring 2019.
  • Purchase extended support for version 7.9, which extends support through November 15, 2019. This will ensure customers running 7.9 beyond November 15th, 2018 will be eligible to receive critical security fixes. Please reach out to your SugarCRM sales representative for additional details about this program or send an email to sales@sugarcrm.com.

 

We understand that this announcement will require an action on your part and we aim to facilitate whichever path you choose in the most seamless way possible. Please contact your sales or support contact with any questions and we’ll look forward to helping you get the most out of Sugar.

 

More information about the On-Premise release process can be found here: New Sugar Release Process. Upgrade paths can be found at Upgrade Paths for On-Site Installations and information on upgrading can be found at the following links:

 

Please review the Supported Versions page on the Support site for a complete list of Sugar EOL dates.

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM is pleased to announce that version 4.8.0 of the Customer Journey Plug-in is now available.

 

This latest release includes the following new features and enhancements:

  • Support for the newly released Fall '18 (8.2) release of Sugar.
  • New Momentum functionality allows admins to define the optimal time-to-complete between activities and stages. The performance standards can then be used to gauge how efficiently the journey is moving toward completion.
  • Show or hide options in the actions menu for stages and activities at the Customer Journey Template level. This allows the admin to decide, for example, whether users can mark activities "Not Applicable" or delete stages and activities from an in-progress journey.

 

Customer Journey Plug-in 4.8 also addresses bugs identified in prior releases. More information on the new features and enhancements as well as the fixed bugs can be found in the Customer Journey Plug-in 4.8.0 Release Notes.

 

More information on the Customer Journey Plug-in 4.8.0 release, including the user guideadmin guideinstallation guide, and the supported platforms can be found on the Installable Connectors page.

 

Customer Journey Plug-in 4.8.0 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community.

Rich Green

Fall '18 (8.2) is Live

Posted by Rich Green Employee Oct 9, 2018

Sugar Fall '18 is now live and available for all customers hosted in the Sugar cloud environment. Fall '18 is the next step in our core Sugar Cloud updates, providing accelerated delivery of new innovations for cloud customers, as well as heightened levels of predictability for Sugar updates.

 

Sugar Fall '18 will significantly benefit customers running in the Sugar cloud environment. In the following video, SugarCRM Chief Marketing Officer and Co-Founder, Clint Oram, highlights the major features of this release. More details on all of the exciting Fall '18 updates are explained further after the video.

 

Quotes Module User Interface Configuration

Administrators can configure the available fields and their order for quotes worksheets, generating clear, comprehensive, and accurate quotes for prospects and customers.

Quote UI Configuration

Data Visualization in Reports

In addition to the familiar stacked-style horizontal and vertical bar charts in Sugar, users may now select Grouped Vertical Bar and Grouped Horizontal Bar charts as new options for visualizing reports providing easier data analysis.

vertical chart visualization

Revenue Line Items in Preferred Currencies

Users now have the ability to add revenue line items from the product catalog using their preferred currency instead of the product catalog item's currency by enabling the Create Revenue Line Items in Preferred Currency option in their user profile.

preferred currency checkbox

Advanced Workflow Recipient Lists

The recipient list for Advanced Workflow process email templates may include email addresses from any module related to the target record as well as recipients related to the related modules, enabling you to reach a wider and more selective set of recipients.

Advanced Workflow features are only available in Enterprise and Ultimate Edition

 
advanced workflow recipients

This release also includes additional fixes to issues in previous releases of Sugar, detailed in the Ultimate, Enterprise, and Professional Release Notes.

Developers: The following resources have been made available to assist developers with the changes associated in this release:

 

Please review the release notes using the following links and the Knowledge Base article, "What to Expect When Upgrading to 8.2," to learn more about the new features available, as well as the variety of fixes to address bugs identified in prior releases:

 

Customers hosted in the Sugar cloud environment will receive further communication regarding their automatic upgrades shortly per the Sugar Cloud Policy Guide - Upgrade Policy. Additional information about best practices for upgrades in the Sugar cloud environment can be found in Webinar: Sugar Cloud Upgrade Best Practices [Recording]. Please visit the Supported Platforms page for a complete list of supported browsers and other platform information.

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

HINT logo

 

SugarCRM has released version 4.1.1 of Hint. Hint is a Relationship Intelligence service that scans the internet to provide detailed information about business contacts and companies. Data such as social media accounts, work information, company details and news are visible for Hint users based on only a name and email information. Users can also quickly import the enhanced data into Sugar with a single click.

hint_screenshot

 

The 4.1.1 version of Hint introduces compatibility with the upcoming Fall '18 release. More information about this change can be found in the Hint 4.1.1 Release Notes.

 

Customers hosted in the Sugar cloud will have their version of Hint upgraded to version 4.1.1 automatically. As of Hint Version 4.1, customers hosting their instance of Sugar on premise are no longer required to uninstall previous Hint packages as a part of the upgrade process. Installation and usage documentation for Hint can be found at the following links:

Hint User Guide

Hint Installation Guide

 

Hint is supported for use on Sugar versions 7.9.x and above. Please review the Supported Platforms for Hint before installing. Hint can be purchased by contacting your Sugar sales representative. 

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community. 

Rich Green

Mobile SDK 6.2.1 is Live

Posted by Rich Green Employee Sep 25, 2018

SugarCRM Mobile SDK version 6.2.1.474-1.4.1-2 is now available for Sugar Mobile developers.

 

Using the SugarCRM Mobile SDK, mobile developers can extend the capabilities of the SugarCRM Mobile app and distribute their custom apps through the Apple App Store, Google Play store, or, for ease of distribution and control, through an MDM.

 

More information on this release of the SDK can be found in the Mobile SDK Release Notes 6.2.1.474-1.4.1-2

 

Installation and usage documentation for this can be found on the Mobile SDK page in the Support portal and at the following links:

 

This latest Mobile SDK release is compatible with SugarCRM Mobile 6.2.1 and is available for SugarCRM customers or SugarCRM OEM Partners (for use and distribution with their authorized OEM solution) running Enterprise or Ultimate editions of Sugar 7.9 or higher. Please review the Mobile Supported Platforms before customizing the SDK. 

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community. 

SugarCRM Logo

SugarCRM Mobile 6.2.1 is now available for download on iOS and Android devices.

 

This latest SugarCRM Mobile release adds the ability to edit the Forecast field once it has been added to the Opportunities or Revenue Line Items Mobile EditView layout and also contains fixes for issues identified in prior releases of SugarCRM Mobile.

 

You can review more details about this update through the following release notes:

SugarCRM Mobile for Android Release Notes 6.2.1

SugarCRM Mobile for iOS Release Notes 6.2.1

 

SugarCRM Mobile 6.2.1 is compatible with Sugar 7.9 and above. Please review the Mobile Supported Platforms page for more information about device compatibility. 

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

SugarCRM has released version 2.3.0 of the IBM Notes Plug-in.

 

This latest release includes the following new features and enhancements:

  • The plug-in's core functionality has been streamlined to focus on syncing events and contacts, archiving emails, and linking Notes documents with Sugar records.
  • The SugarCRM Actions menu has been redesigned for contextual relevance. For example, when reading your email in Notes, only options relevant to emails will be available in the Sugar actions menu.
  • Marking a Notes document for sync will now sync it with Sugar instantly instead of waiting for the next sync to occur.
  • Choosing to unmark a Notes document from sync will now prompt the user to decide if they want to delete the synced record from Sugar.
  • Linking a Notes document with a Sugar record is no longer a requirement when archiving an email or syncing a contact or event to Sugar.

 

Sugar Plug-in for IBM Notes 2.3.0 also addresses issues identified in prior releases of the IBM Notes Plug-in. More information on the new features and enhancements as well as the fixed bugs can be found in the IBM Notes Plug-in 2.3.0 Release Notes.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

IBM Notes Plug-in User Guide 2.x 

IBM Notes Plug-in Installation Guide 2.x

 

Users can either download the plug-in from the Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Outlook Plug-in before installing.

 

If you want to ensure you are up-to-date on all latest releases, please click the ‘Follow’ button under the Releases space in the community.

Rich Green

Mobile SDK 6.2.0 is Live

Posted by Rich Green Employee Jul 27, 2018

SugarCRM Mobile SDK version 6.2.0.467-1.4.1-2 is now available for Sugar Mobile developers.

 

Using the SugarCRM Mobile SDK, mobile developers can customize the SugarCRM Mobile app and distribute their custom apps through the Apple App Store or Google Play store or, for increased security and ease of distribution, through a private app store.

 

This release includes the ability to use the ES2017 JS standard while developing using Mobile SDK and addresses issues found in previous versions of SugarCRM Mobile. More information on this release of the SDK can be found in the Mobile SDK Release Notes 6.2.0.467-1.4.1-2

 

Installation and usage documentation for this can be found on the Mobile SDK page in the Support portal and at the following links:

 

This latest Mobile SDK release is compatible with SugarCRM Mobile 6.2.0 and is available for SugarCRM customers or SugarCRM OEM Partners (for use and distribution with their authorized OEM solution) running Enterprise or Ultimate editions of Sugar 7.9 or higher. Please review the Mobile Supported Platforms before customizing the SDK. 

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community. 

 

SugarCRM Logo

SugarCRM Mobile 6.2.0 is now available for download on iOS and Android devices.

 

This latest SugarCRM Mobile release now allows users to create and modify Quotes, including the ability to build quoted line items. This functionality is supported for users connected to instances running Sugar Spring '18 (8.0) or higher. Users connected to prior releases of Sugar will still be able to leverage SugarCRM Mobile as expected, minus the quotes functionality. This release also includes fixes for issues identified in prior releases of SugarCRM Mobile. 

 

You can review more details about this update through the following release notes:

SugarCRM Mobile for Android Release Notes 6.2.0

SugarCRM Mobile for iOS Release Notes 6.2.0

 

SugarCRM Mobile 6.2.0 is compatible with Sugar 7.9 and above. Please review the Mobile Supported Platforms page for more information about device compatibility. 

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

 

Sugar 8.0.1 is now available for all customers using Sugar's on-premise product. Sugar 8.0.1 includes updates to the Data Privacy enhancements added in the Sugar 8 release.

 

activity stream field erasure

With this release, erasing personal information via the Data Privacy module now removes erased values from activity stream posts and replaces them with ‘Value Erased’. For more detail on SugarCRM's data privacy initiatives, please visit Data Privacy & Sugar space in the community. 


Please review the 8.0.1 release notes using the following links to learn more about the new features available, as well as the variety of fixes to address bugs identified in prior releases:

 

Customers hosting Sugar on their own servers can review the following installation and upgrade instructions:

 

Please review the 8.0.x Supported Platforms prior to installing or upgrading to 8.0.1.

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

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