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We are pleased to announce that version 4.4.1 of the Customer Journey Plug-in is now available!

 

This release addresses bugs identified in prior releases and improved functionality. Some highlights include:

  • Adding support for Sugar 7.9, in addition to existing support for 7.7.x and 7.8.x
  • Adding support for SQLServer, in addition to existing support for MySQL
  • Guest relationships for calls and meetings, automatically adding the assigned user and related lead as guests to call and meeting activity
  • Administrators can configure activities to send email invitations to call and meeting guests from the activity template
  • Reporting improvements to include the "Progress" and "Time of Day" fields
  • A sample internal business-process template that demonstrates a procedural use case for sending newsletters

 

More information on the Customer Journey Plug-in 4.4.1, including the release notes, supported platforms, user guide, admin guide, and the installation guide can be found on the Installable Connectors page.

 

Customer Journey Plug-in 4.4.1 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

We have officially released the Sugar Connector for Marketo 3.1.3!

 

This release addresses bugs identified in prior releases and includes support for Sugar 7.9 and code changes to prepare for the upcoming Marketo API Changes.

 

More information on the Sugar Connector for Marketo 3.1.3, including the release notes, supported platforms, user guide, and the installation guide can be found on the Installable Connectors page.

 

The Sugar Connector for Marketo 3.1.3 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

Rich Green

Version 7.9 Released!

Posted by Rich Green Employee May 15, 2017

We are pleased to announce that version 7.9 is now available for all commercial editions!

 

This release will significantly benefit customers running all commercial editions with following updates:

 

The Quotes module now uses the Sidecar user interface and includes:

  • Drag-and-drop line reordering, allowing users to easily arrange comments and quoted line items on the quote worksheet.
  • The ability to perform mass actions on multiple line items and comments to add them to a new group or remove them via mass delete.
  • The ability to search the product catalog by category and type in addition to name.
  • Optional groups, making groups no longer required for quoted line items and providing the ability to add line items and comments outside of a group.
  • The ability to save Quote PDFs from the related account or opportunity's Quotes subpanel as well as from the quote's record view.
  • Smarter relate fields, hiding inactive tax rates and inactive shipping providers from their respective fields on the quote record.
  • Sugar Logic, adding calculated fields in the quotes module.

Quotes Sidecar

The Reports list view now uses the Sidecar user interface

  • The "Description" and "Tags" fields are also now available and can be accessed via the list view
Reports Sidecar

Global Search has been updated to include support for the following operators:

  • "AND"
  • "OR"
  • "NOT"

The Help link in Sugar's footer now opens the help pane which provides a brief introduction to the current Sidecar module as well as various learning resource links (e.g. Documentation & Support) and the Sugar 7 tour link.

  • The "Support" and "Tour" links in Sugar's footer have been moved to the help pane.

 

This release also includes the following updates to Advanced Workflow for customers running our Enterprise and Ultimate Editions:

  • Built-in validation for date calculations.
  • Criteria can now be re-arranged or inserted in Advanced Workflow evaluation windows.
  • New text field comparators have been added ("contains", "starts with", and "ends with")
  • Start events can now be triggered by a field changing or a field changing to or from a specified value.
  • Created-by and modified-by users are now available for Change Field and Add Related Record actions.
  • Advanced Workflow modules have more descriptive labels and flexible options for editing criteria in process definitions.

Developers: Please review the Development Changes sections of the Ultimate, Enterprise, and Professional Release Notes to learn more about changes that could affect integrations and custom development, including the Prepared Statements, PHP 7 Compatibility, and Library Updates.

 

Please review our release notes for the new versions using the following links to learn more about the new features available, as well as the variety of fixes to address bugs identified in prior releases:

 

7.9 will support upgrades from 7.8.0.0, 7.8.0.1, 7.8.1.0, 7.8.2.0 on all supported platforms. Customers hosted in our On-Demand environment will receive further communication regarding their automatic upgrades shortly. Customers hosting their Sugar instance on their own servers can review the installation and upgrade instructions for these releases, found at the following links:


Sugar 7.9 is compatible and supported for new installations and upgrades for customers running a MySQL, DB2, Oracle, or MSSQL stack. Please visit the Supported Platforms page for a complete list of supported configurations. Changes to supported platforms include:

  • Added support for MySQL 5.7 New
  • Updated versions of Firefox and Chrome Updated
  • Removed support for ElasticSearch 1.4.4 Updated
  • Removed support for Apache 2.2 Updated
  • Removed support for IIS 8.0 Updated
  • Removed support for Windows Server 2012 Updated
  • Removed support for Oracle 11g R2 Updated
  • Removed support for Safari 9 Updated

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

We have officially released version 1.3 of the SugarCRM Mobile Application Configuration Service, or MACS!

 

This latest release addresses bugs identified in prior releases and provides support for SugarCRM Mobile 5.0.x.

 

You can review more details about MACS and this update through the following links:

 

The Mobile Application Configuration Service can be accessed by eligible customers and partners through the Mobile Tools Portal or the Download Manager by selecting "Mobile Tools" from the dropdown. 

 

The Mobile Application Configuration Service and SugarCRM Mobile 5.0 are compatible with Sugar 7.7 and above.

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

We have officially released SugarCRM Mobile 5.0.2!

 

Account view SugarCRM Mobile

This latest release addresses bugs identified in prior releases. Specifically, this release fixes an issue encountered while scrolling on the Details tab and an issue where some Android users receive errors when logging into the app. You can review more details about this update through the following release notes:

SugarCRM Mobile for Android Release Notes 5.0.2

SugarCRM Mobile for iOS Release Notes 5.0.2

 

SugarCRM Mobile 5.0.2 is compatible with Sugar 7.7 and above. For information about what is new in SugarCRM Mobile 5.0.0, please review SugarCRM Mobile 5.0.0 Released! in the community.

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

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We have officially released SugarCRM Mobile 5.0.1!

 

Account view SugarCRM Mobile

This latest release addresses bugs identified in prior releases. You can review more details about this update through the following release notes:

SugarCRM Mobile for Android Release Notes 5.0.1

SugarCRM Mobile for iOS Release Notes 5.0.1

 

SugarCRM Mobile 5.0.1 is compatible with Sugar 7.7 and above. For information about what is new in SugarCRM Mobile 5.0.0, please review SugarCRM Mobile 5.0.0 Released! in the community.

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

SugarCRM Logo

We have officially released SugarCRM Mobile 5.0.0!

 

Account view SugarCRM Mobile

This latest release addresses bugs identified in prior releases and includes the following new features and enhancements:

  • The user interface has been improved including:
    • A new login process to streamline app access.
    • An all new detail view simplifying access to and working with records.
    • Changes to the filter and sort buttons on lists of records.
    • Changes to the action menus on detail view and lists of records.
  • SugarCRM Mobile can now be configured and distributed via Mobile Device Management solutions.
  • The app's database can now store an increased number of records for offline access.
  • Users can configure the app to log in using their finger print via iOS's Touch ID service.
  • Administrators can now preset the instance name in deep link URLs to allow the instance URL to be auto-populated on the login page.

 

SugarCRM Mobile 5.0.0 is compatible with Sugar 7.7 and above.

 

You can review more details about this update through the following release notes:

SugarCRM Mobile for Android Release Notes 5.0.0

SugarCRM Mobile for iOS Release Notes 5.0.0

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store 

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

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Alex Nassi

Version 7.8.2.0 Released!

Posted by Alex Nassi Employee Mar 30, 2017

We have officially released version 7.8.2.0 for all commercial editions. The 7.8.2.0 release is available to download for On-Site customers and is being automatically applied to On-Demand instances running an earlier version of Sugar releases 7.x or 6.x.

 

This latest release addresses bugs identified in prior releases, specifically an issue causing list view pages to experience performance degradation when loading. You can review more details about 7.8.2.0 through the following release notes:

 

Customers hosting Sugar on their own servers can review the following installation and upgrade instructions:

 

For information about what is new in 7.8, please review Version 7.8 Released! in the community.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.   

SugarCRM Logoblank_placeholder

We are pleased to announce that version 4.4 of the Customer Journey Plug-in is now available!

 

This release addresses bugs identified in prior releases and improved functionality. Some highlights include:

  • Customer Journey templates are now created from a single design view with intuitive drag-and-drop capabilities for reordering stages and activities.
  • Admins can now import Customer Journey templates including all related stages and activities via the actions menu in the Customer Journey Templates module tab. Import can be used to upload new templates or update existing templates that have been edited in another instance.
  • The Customer Journey dashlet can now be added to the Customer Journey module's intelligence pane.
  • A new set of Customer Journey demo templates are included with this version. The new templates apply real-world use case scenarios and demonstrate a more diverse sampling of journey activities.
  • The "Days From Stage Started" and "Days From Previous Activity Completed" options are now available for Meeting and Call activities' start dates (Previously available only for Task activities).
  • Admins can enable or disable templates via the list-view mass actions menu.
  • When starting a journey, the Customer Journey panel will now automatically expand if it was previously closed.
  • A quick-preview action has been added to the activities in the Customer Journey panel.

 

More information on the Customer Journey Plug-in 4.4.0, including the release notes, supported platforms, user guide, admin guide, and the installation guide can be found on the Installable Connectors page.

 

Customer Journey Plug-in 4.4.0 can be downloaded through SugarExchange.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

We have officially released version 1.2 of the SugarCRM Mobile Application Configuration Service, or MACS!

 

This latest release addresses bugs identified in prior releases and provides users the ability to delete apps created in MACS.

 

You can review more details about MACS and this update through the following links:

 

The Mobile Application Configuration Service can be accessed by eligible customers and partners through the Mobile Tools Portal or the Download Manager by selecting "Mobile Tools" from the dropdown. 

 

The Mobile Application Configuration Service is compatible with Sugar 6.7.1 and above.

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!

Alex Nassi

Version 7.8.1.0 Released!

Posted by Alex Nassi Employee Mar 13, 2017

We have officially released version 7.8.1.0 for all commercial editions. The 7.8.1.0 release is available to download for On-Site customers and is being automatically applied to On-Demand instances running an earlier version of Sugar releases 7.x or 6.x.

 

This latest release addresses bugs identified in prior releases. You can review more details about 7.8.1.0 through the following release notes:

 

Customers hosting Sugar on their own servers can review the following installation and upgrade instructions:

 

For information about what is new in 7.8, please review Version 7.8 Released! in the community.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

SugarCRM Logoblank_placeholder

We have officially released versions 7.7.2.1 and 7.8.0.1 for all commercial editions. The reason for these patches is SugarCRM recently detected security vulnerabilities that have since been carefully investigated and addressed. As always, we take data security and the protection of your private information very seriously at SugarCRM. We have taken action to minimize potential risks.

 

These latest releases also addresses bugs identified in prior releases, specifically issues around campaign opt outs not being recorded on Contact records, and performance issues caused by the creation of new users. 

 

For more information regarding the specific advisories, please refer to the following Security Advisory announcements:

 

Following our investigations, we have no reason to believe that the vulnerabilities were exploited. However, we recommend that you take the immediate steps below to ensure that your data stays protected and that you can take advantage of the aforementioned bug fixes:

 

On-Demand Customers

If you are hosted in Sugar On-Demand, no action is required as these vulnerabilities and bugs have been patched in our On-Demand environment. If you have additional questions related to how your instance has been affected, please open a case with our support team.

 

On-Site Customers

If you host your instance On-Site (in any environment outside of our Sugar On-Demand environment), please carefully review the following instructions and take the actions outlined below at the earliest opportunity. Failure to take these actions could leave you exposed to malicious attacks:

 

Version 7.8.0

Please visit our Download Manager to download the latest patch for your release, 7.8.0.1, which address these vulnerabilities. Our Installation and Upgrade Guide contains the appropriate guidance to apply these patches to your instance.

 

Version 7.7.x

Please visit our Download Manager to download the latest patch for your release, 7.7.2.1, which address these vulnerabilities. Our Installation and Upgrade Guide contains the appropriate guidance to apply these patches to your instance.

 

If upgrading now is not an option, and you are running a commercial version of Sugar, please open a case with our support team to request a hotfix for the security vulnerabilities. We will then supply a module loadable package that can be applied to your current version and edition of Sugar. Please note that we will only supply hotfixes for supported versions. Support tickets can be opened via our portal or by emailing support@sugarcrm.com. If you are not familiar with the support process, please review our knowledge base article on Working With Sugar Support.

 

Release Notes

The release notes for 7.7.2.1 can be found at the following links:

 

The release notes for 7.8.0.1 can be found at the following links:

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

We have officially released versions 6.5.25 for all editions. The reason for this patch is SugarCRM recently detected security vulnerabilities that have since been carefully investigated and addressed. As always, we take data security and the protection of your private information very seriously at SugarCRM. We have taken action to minimize potential risks.

 

For more information regarding the specific advisory, please refer to the following Security Advisory announcement:

 

Following our investigations, we have no reason to believe that the vulnerabilities were exploited. However, we recommend that you take the immediate steps below to ensure that your data stays protected:

 

On-Demand Customers

If you are hosted in Sugar On-Demand, no action is required as this vulnerability has been patched in our On-Demand environment.

 

On-Site Customers

If you host your instance On-Site (in any environment outside of our Sugar On-Demand environment), please  visit our Download Manager to download the latest patch for your release, 6.5.25, which addresses these vulnerabilities. Community Edition patches are available through SourceForge. Our Installation and Upgrade Guide contains the appropriate guidance to apply this patch to your instance.

 

If upgrading now is not an option, and you are running a commercial version of Sugar, please open a case with our support team to request a hotfix for the security vulnerabilities. We will then supply a module loadable package that can be applied to your current version and edition of Sugar. Please note that we will only supply hotfixes for supported versions. Support tickets can be opened via our portal or by emailing support@sugarcrm.com. If you are not familiar with the support process, please review our knowledge base article on Working With Sugar Support.

 

Please note that version 6.5 will no longer be supported as of April 15, 2017. At that time, we will no longer provide customer support, maintenance patches, or bug fixes for 6.5. More information about the Sugar End-of-Life can be found on the Supported Versions page.

 

Release Notes

The release notes for 6.5.25 can be found at the following links:

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

We have officially released version 2.3.1 of the Sugar plug-in for Microsoft Outlook!

 

This latest release addresses bugs identified in prior releases of the Outlook Plug-in, and also includes a new option to edit the Sugar category label and color. 

 

Information on fixed bugs and the new category option can be found in the MS Outlook Plug-in Release Notes 2.3.1.

 

Installation, upgrade, and usage documentation for this release can be found at the following links:

MS Outlook Plug-in User Guide 2.x

MS Outlook Plug-in Installation Guide 2.x

 

Users on 7.x.x versions of Sugar can either download the plug-in from our Download Manager with an appropriate download key or by going to their user profile in the application and selecting the 'Downloads' tab. Please review the Supported Platforms for the Outlook Plug-in before installing.

 

If you want to ensure you are up-to-date on all our latest releases, please click the ‘Follow’ button under the Releases space in the community.

We have officially released SugarCRM Mobile 4.1.1!

 

This latest release addresses bugs identified in prior releases, specifically regarding single sign-on expiration. We have also made the following compatibility updates in version 4.1:

  • Updated SugarCRM Mobile 4.1.x is now only supported for use with Sugar 7.7 and above.
  • Updated For iOS users, SugarCRM Mobile 4.1.x now requires iOS 9 or above.

 

You can review more details about this update through the following release notes:

SugarCRM Mobile for Android Release Notes 4.1.1

SugarCRM Mobile for iOS Release Notes 4.1.1

 

All existing installations of SugarCRM Mobile will be upgraded through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application store for your device or using the following links:

Google Play Store

Apple App Store

 

If you want to ensure you are up-to-date on all our latest releases, please click the 'Follow' button under the Releases space in the community!