• How to Make the Most Out of NPS Survey Results

    Customer feedback. A strong foundation of any successful business. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the he...
  • DocuSign signature with Sugar makes life easy

    Many businesses require electronic signatures on all official documents to safely and securely conduct transactions. Companies that do so may also require those e-signatures to come from trusted and reputable services...
    Dhaivat Naik
    created by Dhaivat Naik
  • Smarketing – The collaboration between Marketing Automation and CRM

    Having 5 different locations to manage all your marketing needs is confusing if nothing else. Your social media in one place, lead generation in another and email marketing as well. It’s no wonder you're st...
    Lauren King
    created by Lauren King
  • Why Your Sales Team Isn’t Using the New CRM

    A Customer Relationship Management (CRM) solution has become an essential part of the business toolkit. It can accelerate sales and cement your relationship with customers. So why hasn’t your sales team jumped i...
    Aidan Boerstra
    created by Aidan Boerstra
  • Are Stakeholders the Key to CRM User Adoption?

    Congratulations, you’ve found the perfect CRM platform for your business. But don't celebrate yet!  According to a recent McKinsey study on change management, companies with no or poor adoption plans saw 35...
    Vanlexus Franks
    created by Vanlexus Franks
  • Leveraging the Sugar Mobile SDK – Four Awesome Customizations

    The Sugar Mobile Software Development Kit just got a sweet new upgrade with wealth of new features. Those familiar with SDKs in general know that it allows developers and organizations to build native, or "responsive"...
    Hussain Nasir
    last modified by Hussain Nasir
  • 15 Reasons for 15 Years: Why W-Systems Loves Sugar

    June 1st marked the 15-year anniversary of SugarCRM, so we have dedicated the month to reminiscing on our experience alongside SugarCRM. As one of their very first Partners, and the SugarCRM 2019 Global Reseller of th...
  • Simplifying Your To-Do List

    Every business relies on tasks, calls and meetings as well as key dates and deadlines to develop successful and profitable relationships. Sugar is a fantastic tool that helps to collect and manage all your custom...
  • How to Craft a Perfect Survey for Maximum Response Rates

    Surely by now, you’ve conducted many surveys using trial and error. Every time you send one anticipating a certain number of responses, more often that not you end up disappointed. The bitter truth? People don&#...
  • Sugar 9 is Out with Some Major Advancements

    CRM (Customer Relationship Management) was built with an intent to keep all the customer data at one place. Aiming to make some of the business operations smoother and streamlined. But we all know how CRM has become m...
    Maulik Shah
    last modified by Maulik Shah
  • Enhancing Sugar's Customer Journey Plugin with Workflow

    Sugar’s Customer Journey Plugin, released in August 2016, extends Sugar® to align your sales activities with the customer’s decision stage and helps your company deliver a personalized customer experi...
    Bill Convis
    last modified by Bill Convis
  • Why Contact Centres are Turning To CRM

    The modern Customer Relationship Management (CRM) System is becoming increasingly more prominent in today’s workforce. It stores and analyzes your data providing you with insights into your next steps so that yo...
    Aidan Boerstra
    last modified by Aidan Boerstra
  • How to Utilize Surveys for Optimized Business Operations

    CRM aka customer relationship management software enhances your brand's relationship with your customers.   In today's information hungry and want everything on fingertips age, it's important to understand your ...
    Maulik Shah
    last modified by Maulik Shah
  • SugarCRM Customer Portals: Build a Way to Strong Customer Relations

    Customer Engagement is a huge word. And when you ask the business owners about what it means to them; they will come up with different responses. Not just that, they will also regale you with stories about their exper...
    Maulik Shah
    last modified by Maulik Shah
  • How to Increase Lead Conversion

    Growing your business is a worthy goal and more often than not, a must - if you aspire to get beyond that barely-getting-by level. But doing that can be terrifying because so many things can go wrong. That’s why...
    Sarah Friedlander Garcia
    last modified by Sarah Friedlander Garcia
  • 11 Resources That Will Improve Your Sales Skills

    Even though we live in a world that’s dominated by rapidly evolving technology, plenty of businesses are still very skeptical about every new advancement. For instance, old-school tactics are surprisingly common...
    Jennifer Karpus-Romain
    last modified by Jennifer Karpus-Romain
  • 5 Things Everyone Gets Wrong about CRM Data Migration

    A major part of any CRM implementation is migrating data. This process involves getting input from multiple departments, creating processes, and (of course) your data. Since migration is so challenging, it can be easy...
    Jennifer Karpus-Romain
    last modified by Jennifer Karpus-Romain
  • Looking for a Sugar Portal? Look for CASH!

    One of the most frequent requests we get as a leading Sugar partner is from clients that have large groups of customers or partners or other outside reps that may need access to a small portion of their CRM data, but ...
    Jesse Heller
    last modified by Jesse Heller
  • 8 Must-Have Features in an Online Survey Tool: Otherwise Don't Buy Them

    The first-ever survey was a census conducted in 3800 BCE in the city of Babylon. We’ve come a long way since then. Surveys give us measurable statistics of public opinion which would otherwise be difficult to ma...
    Maulik Shah
    last modified by Maulik Shah
  • Sugar CRM and IoT: The Synergy That Will Drive the Next Level Customer Experience

    According to Gartner, there will be more than 25 billion connected things by 2020. It means the Internet of Things is going to be a huge connected network between people-to-people, people-to-things, and things-to-thin...
    Maulik Shah
    last modified by Maulik Shah