• To Grow Your Business, Invest in CRM Software First for a Great Customer Experience

    To Grow Your Business, Invest in CRM Software First for a Great Customer Experience  Your business can grow without Marketing but will die without Customer Relationship Management (CRM) software. Exceptional cust...
    Dilshad Delawalla
    last modified by Dilshad Delawalla
  • Sugar Serve - How the New Sugar Helps Make Customers for Life

    In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. At the core of this reinvention lie Suga...
    Hussain Nasir
    created by Hussain Nasir
  • Eight Ways To Maximize Your Marketing Automation Investment

    In the past, marketing technology was looked at as a quick fix solution. However, a quick fix can never solve all of your problems and provide you with sustainable work solutions. Rather, a marketing solution will be ...
  • Unlock the Value of AI with CRM

    Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. As AI adva...
  • Using CRM to Improve Customer Onboarding

    What is Onboarding?Onboarding is the process of welcoming new customers, making sure their questions or issues are addressed, and offering new products and services as the needs become apparent. From welcome calls to ...
    Sarah Friedlander Garcia
    last modified by Sarah Friedlander Garcia
  • How to Make the Most Out of NPS Survey Results

    Customer feedback. A strong foundation of any successful business. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the he...
  • DocuSign signature with Sugar makes life easy

    Many businesses require electronic signatures on all official documents to safely and securely conduct transactions. Companies that do so may also require those e-signatures to come from trusted and reputable services...
    Dhaivat Naik
    created by Dhaivat Naik
  • Smarketing – The collaboration between Marketing Automation and CRM

    Having 5 different locations to manage all your marketing needs is confusing if nothing else. Your social media in one place, lead generation in another and email marketing as well. It’s no wonder you're st...
    Lauren King
    created by Lauren King
  • Why Your Sales Team Isn’t Using the New CRM

    A Customer Relationship Management (CRM) solution has become an essential part of the business toolkit. It can accelerate sales and cement your relationship with customers. So why hasn’t your sales team jumped i...
    Aidan Boerstra
    created by Aidan Boerstra
  • Are Stakeholders the Key to CRM User Adoption?

    Congratulations, you’ve found the perfect CRM platform for your business. But don't celebrate yet!  According to a recent McKinsey study on change management, companies with no or poor adoption plans saw 35...
    Vanlexus Franks
    created by Vanlexus Franks
  • Leveraging the Sugar Mobile SDK – Four Awesome Customizations

    The Sugar Mobile Software Development Kit just got a sweet new upgrade with wealth of new features. Those familiar with SDKs in general know that it allows developers and organizations to build native, or "responsive"...
    Hussain Nasir
    last modified by Hussain Nasir
  • 15 Reasons for 15 Years: Why W-Systems Loves Sugar

    June 1st marked the 15-year anniversary of SugarCRM, so we have dedicated the month to reminiscing on our experience alongside SugarCRM. As one of their very first Partners, and the SugarCRM 2019 Global Reseller of th...
  • Simplifying Your To-Do List

    Every business relies on tasks, calls and meetings as well as key dates and deadlines to develop successful and profitable relationships. Sugar is a fantastic tool that helps to collect and manage all your custom...
  • How to Craft a Perfect Survey for Maximum Response Rates

    Surely by now, you’ve conducted many surveys using trial and error. Every time you send one anticipating a certain number of responses, more often that not you end up disappointed. The bitter truth? People don&#...
  • Sugar 9 is Out with Some Major Advancements

    CRM (Customer Relationship Management) was built with an intent to keep all the customer data at one place. Aiming to make some of the business operations smoother and streamlined. But we all know how CRM has become m...
    Maulik Shah
    last modified by Maulik Shah
  • Enhancing Sugar's Customer Journey Plugin with Workflow

    Sugar’s Customer Journey Plugin, released in August 2016, extends Sugar® to align your sales activities with the customer’s decision stage and helps your company deliver a personalized customer experi...
    Bill Convis
    last modified by Bill Convis
  • Why Contact Centres are Turning To CRM

    The modern Customer Relationship Management (CRM) System is becoming increasingly more prominent in today’s workforce. It stores and analyzes your data providing you with insights into your next steps so that yo...
    Aidan Boerstra
    last modified by Aidan Boerstra
  • How to Utilize Surveys for Optimized Business Operations

    CRM aka customer relationship management software enhances your brand's relationship with your customers.   In today's information hungry and want everything on fingertips age, it's important to understand your ...
    Maulik Shah
    last modified by Maulik Shah
  • SugarCRM Customer Portals: Build a Way to Strong Customer Relations

    Customer Engagement is a huge word. And when you ask the business owners about what it means to them; they will come up with different responses. Not just that, they will also regale you with stories about their exper...
    Maulik Shah
    last modified by Maulik Shah
  • How to Increase Lead Conversion

    Growing your business is a worthy goal and more often than not, a must - if you aspire to get beyond that barely-getting-by level. But doing that can be terrifying because so many things can go wrong. That’s why...
    Sarah Friedlander Garcia
    last modified by Sarah Friedlander Garcia