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13 Posts authored by: mweitzel Employee

Disruption Series: Collab

Posted by mweitzel Employee Mar 16, 2017

I had the opportunity to share a coffee with Carlos Vasconcelos, CMO of Collab, in a busy Munich restaurant, to discuss how their approach to re-envisioning a modern contact center is disrupting the industry. Built from the ground up in the cloud, Collab's Nubitalk Cloud, integrates artificial intelligence through "predictive quality assurance"--helping managers determine which calls should be listened to as well as learning algorithms that match humans to agents. Collab's investment in bot technology lowers the overall cost of your contact center by adding a new layer of self service. You can get started with Nubitalk by simply enrolling on their web portal. And the best part? Enter your Sugar URL when you sign up and voila! You have an integrated contact center! 

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

Disruption Series: Xperido

Posted by mweitzel Employee Mar 14, 2017

Closing deals is hard enough. As sales professional, it's important to get accurate information in front of the customer. Generating the transactional documents that you need should be quick, easy, and intuitive--not a frustrating time sink. And it should be possible on all your devices. In this episode of our Disruption series, Erwin Buggenhout, Xperido's Channel Manager, sits down with yours truly to discuss how they are changing how documents are created and managed in Sugar. 

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

Disruption Series: AddOptify

Posted by mweitzel Employee Mar 10, 2017

Today's customer is more savvy than ever before. With almost unlimited information about you--and your competition--at their fingertips, it is paramount to deliver an extraordinary customer experience. To do this, you need to understand and map out the customer journey--then you need to operationalize it. In this latest post in our Disruption series, Martin Schneider sits down with Kristian af Sandeberg to discuss the Customer Journey Plugin and how visualizing and operationalizing the customer journey will increase adoption of Sugar and drive more business.

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

Disruption Series: Riva

Posted by mweitzel Employee Mar 7, 2017

Disruption comes in all shapes and sizes. Often, disruption starts by simply doing things in a better, more efficient way. As these changes add up and momentum builds, before you realize it, you've been disrupted! SugarCRM's partner, Riva, is driving change by bringing together two of your mission critical systems: email and Sugar. Check out Martin Schneider and Trevor Poapst as they discuss Riva's powerful email integration. It's long overdue that the way we manage email is disrupted. 

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

How many emails do you get per day? If you are like me, this number is staggering. Many of these emails are from potential partners--my "prospects" if you will. In order to manage my business effectively, it's important for me to be able to capture the information from my email directly into Sugar. Also, when corresponding with a partner, I want the latest information from Sugar right at my finger tips. Collabspot provides a seamless integration with GMail (and soon O365) to bring Sugar into your inbox. What's more, the team at Collabspot is looking ahead and beginning to disrupt the industry by leveraging "email analytics" to provide greater insight to your sales and support teams. Listen to Martin Schneider's interview with Brandon Sellers to learn more.

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

At the heart of disruption is innovation. Often, that innovation is a result of seeing things differently--recognizing patterns and trends before your competition--and being agile enough to act. In our latest post in our Disruption series, Dale Price from IBM talks about how the combination of marketing automation and Watson analytics drives better engagement by bringing more intelligence and insights throughout the marketing and sales process. By bridging the gap between marketing and sales, IBM & Sugar accelerate your ability to close more business.

 

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

Sales is hard. Especially when selling to someone you don't know. You don't have that context to help break the ice and frame the conversation. That's why a warm introduction is critically important. TrustSphere's "Links Within" is an application that helps you understand the real relationships that your organization has to your customers and prospects. In the latest installment in our "Disruption" series, Martin Schneider and Brian Lebahn discuss "Links Within" for Sugar.  As the saying goes, it's not what you know, it's who you know. With TrustSphere, you get to know a lot more people. 

Disruption Series: PandaDoc

Posted by mweitzel Employee Mar 1, 2017

There is nothing as frantic as the end of the quarter. How many times have you been rushing around searching for that last email to make sure your prospect has the right case study, customer reference or the most accurate proposal? How would you like to have that whole process aligned on a clean "buyer journey" where the information is immediate, relevant, and tailored for the prospect? Jared Fuller, VP of Sales and Business Development for PandaDoc, talks with Martin Schneider to discuss how PandaDoc is disrupting how businesses close business. 

Disruption Series: Act-On

Posted by mweitzel Employee Feb 24, 2017

Reaching new customers is paramount for any business to thrive and grow. With a majority of your customers, a large part of the buying decision has been made before one of your sales reps is even contacted. This is why it is critical that you are able to reach potential customers before your competition. And once you get those leads and opportunities, there is no better CRM on the planet to manage them than Sugar! In our latest Disruption Series discussion, we sat down with Doug Rickard, Act-On's Channel Manager, to learn how their marketing automation platform and Sugar work together to give you a competitive advantage and disrupt your competition. 

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

As awesome as Sugar is--and it's awesome--it never stands alone. Because we can deliver a holistic view of the customer, Sugar becomes the hub of a front office. To build that 360 degree view of the customer, you need to integrate multiple systems together. As everyone knows, integration is much easier on the white board than in practice. There are often very sophisticated requirements for de-duplication, data transformation, and access control. Next up in our Disruption Series is Magic Software. Meet Brian Pitoniak, Magic's VP of Sales & Operations. Brian will discuss how Magic's enterprise class integration platform helps companies accelerate integration and drive disruption. 

 

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

Disruption Series: 3CLogic

Posted by mweitzel Employee Feb 21, 2017

Want to talk about disruption? Then look no further than 3clogic, a SugarCRM Software Partner bringing their next generation contact center into the Sugar platform. Martin Schneider had the opportunity to catch up with Guillaume Seynhaeve, VP of Marketing and Business Development, to learn more about the 3CLogic platform, and how, along with Sugar, they are driving disruption in the marketplace.

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

Disruption is one of our industry's hottest buzzwords. We use examples like Uber, AirBnB, to illustrate how the combination of technology and agility are dramatically reshaping our business landscape. SugarCRM's partner ecosystem is a great resource to complement your Sugar platform with innovation that will help you out pace with the rapid change that is affecting business. 

 

Recently, we had the opportunity to sit down with a number of our Software partners to get their perspective on how the industry is changing. In the first of our Disruption Series, Martin Schneider talks with Peter Fogelsanger, Thunderhead's VP of Partner Enablement, discussing how their One Engagement Hub is driving digital transformation by helping customers visualize a real time view of their customer journey.  

Have your own story of disruption? Reach out to Mark Weitzel or Donna Ewart to learn how to be featured on our blog.

SugarExchange___SugarCRM_and_Write_a_New_Blog_Post___SugarCRM_Community.pngWelcome to the Partner Corner blog! We’ll use our part of the SugarCommunity to discuss topics relevant to our ecosystem, welcome new partners, remind you of some of our favorites, and update you on changes to SugarExchange. We'll also give some of our partners an opportunity to present their thought leadership through our guest blog series. However, in this first edition, we’re going to make sure everyone is familiar with SugarExchange.

 

Launched shortly after SugarCon 2015, SugarExchange is the definitive place for you to discover innovative applications that complement their Sugar environment. For example, if you would like to increase your chances of getting a warm introduction to a lead, use TrustSphere, an application that will introspect on your internal systems and show how your teams are connected to a prospective account.

 

Need a Marketing Automation solution? Go to “Campaign Management” within the Marketing category, where you’ll find partners such as Silverpop, Act-On, SalesFusion, and others. SugarExchange is also a great place to find “connectors” that integrate Sugar with popular web applications such as Docusign, Eventbrite, Box, and many, more.

 

With over 160 application listings covering eight categories, SugarCRM provides customers with a breadth of options. We’re constantly growing our partner network, improving the SugarExchange platform and looking for innovative technology that will help you create extraordinary customer relationships.

 

So pull up a chair, "virtually" by following this blog. If you've got suggestions or ideas that you'd like to hear about, drop Mark Weitzel or Donna Ewart a message.

 

Thanks for reading!

Mark W.

Sr. Director, Worldwide ISV Alliances

SugarCRM