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Zlatyslava Topchyi
According to Forrester's research, a single source of truth about the customers is essential to provide a seamless customer experience for 80% of companies. 43% stated that its creation across the complex IT-landscape is their top CX challenge.   You will find out how to quickly and effectively address this challenge with the ready-to-use…
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Aniruddh Vaghasia
It’s official: we are living in a world where data is the most expensive resource*. The idea that data is the new oil may just be the secret mantra of the tech giants who are growing bigger.   Their approach and perception of data is not unique but the collection, analysis, and use is unique. A few years back, Apple established a research group… (Show more)
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Derek Major
Click to view contentWe’re excited to announce SugarWest 2020!  We were originally about to announce our CRM Learning Roadshow across Western Canada in Winnipeg, Calgary and Vancouver.  However, with the precautionary measures in place across Canada we’ve decided to postpone the in-person events and launch our online webinar that we’ll be using as a spring board into… (Show more)
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Zlatyslava Topchyi
Click to view contentConfigure criteria to move Contact between Target Lists dynamically.   Why would I need it? because I am Sugar admin, Sugar evangelist or proactive community member who helps Sugar Users to meet their CRM expectations   Why is it worth attending? to discover a boosting approach for Sugar adaptation to find out how to solve tasks by myself…
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Chris Raffle
“We have finally done it! We attended meetings, toiled over designs, and delivered a new process that is going to streamline our operations while simultaneously improving our customer experience. We just need the team to adopt it, so we would like you all to... read this memo! Even better, the memo outlines the painstaking nuances to remember… (Show more)
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Hussain Nasir
Email plays a major role in business communication. As inboxes are flooded with emails, it’s important to stay organized, maintain records and streamline communication with customers.    Wouldn’t it be great to embed your CRM software within G Suite and Office 365 and conduct all your customer-related activities through a single platform?    Now… (Show more)
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Sarah Friedlander Garcia
Click to view contentSpend time with two CX industry leaders, Craig Charlton, CEO at SugarCRM, and Christian Wettre, President at W-Systems, as they discuss the recent Sugar product developments, and how SugarCRM’s vision for the future of CX will benefit your business.   Join us on March 11th at 2 PM Eastern for our upcoming webinar where our special guest, Craig…
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Jennifer Karpus-Romain
Click to view contentThere’s more to growing a business than winning new customers and clients. To experience real growth, you need to optimize, streamline, and centralize your core business processes. Then you can get the full picture of your company’s operations. For your salespeople and customer service reps to gain the insights they need, you may need to invest in… (Show more)
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Bridgett Colling
Click to view contentBy Elizabeth Mankowski   So your company acquired a new business (or you’ve been acquired yourself!). What does that mean for your CRM?  Imagine this: you’re the Vice President of Sales at Acme Co. You rolled out a newly configured SugarCRM to your field sales team last year. Adoption was strong: opportunities and leads are logged, and… (Show more)
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Jennifer Karpus-Romain
Click to view contentCustomer experience is rapidly becoming a top priority for businesses. More consumers are placing their loyalty with companies based on their experiences, rather than pricing and product. In fact, reports say that 86 percent of buyers will pay more for a better customer experience. Overall, you want to give your customers the best user experience… (Show more)
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