SugarCRM will be performing scheduled maintenance to the Email Archiving (SNIP) service's infrastructure on Tuesday, June 27, 2017, starting at 8:00PM PDT (GMT-7) lasting for approximately 30 minutes.
During this maintenance window, the Email Archiving service will be impacted for both On-Demand and On-Site instances with the following impacts:
- New registration and de-registration of instances with the Email Archiving service will be unavailable
- Mail delivery into instances will be delayed during the maintenance and for up to an additional 30 minutes after the maintenance window
- This will not result in any type of data loss, but emails sent into the SNIP service will not be processed immediately
After this maintenance window is complete, the source IP addresses for connections to instances will change. This is not expected to affect most customers, but administrators who have IP address restrictions in place may need to update their setting and are encouraged to contact our support team for assistance.
Please leave any questions/concerns as a comment below this post.
If you want to ensure you are up-to-date on our On-Demand offerings, please click the ‘Follow’ button under the On-Demand space in the community.