• Why does this cause my instance of Sugar to crash?

    The formula saves without any errors. But when I save the field I get an error that crashed my instance. It's on demand, not on my server. This is my little formula. All the fields are correct and the syntax appears t...
    Howard Jennings
    last modified by Howard Jennings
  • Uncaught Domain Exception Fatal Error in Php Error Logs after Upgrade

    Hi  This is a high priority to be addressed in Production Environment. I am not able to save record in custom module when I edit the dropdown field after upgrading from Professional 9.0.1 to Enterprise 9.0.1. I ...
    Poojitha Katram
    created by Poojitha Katram
  • Custom SidePane on Support Portal

    How can i create a custom view in the side pane of the sugarCRM portal (see image)? is it the same as with the base portal?(modifying/creating  a JS controller, a PHP metadata file, and a Handlebars) if so should...
    Karen Escritorio
    last modified by Karen Escritorio
  • Adding Activity Stream or Comment Log to Quotes

    I have a client that wants to record an internal conversation about a Quote. Activity Stream is not enabled for the Quotes module and the Comment Log field has not been aded to the Quotes module.   Has anyone...
    John Boyes
    last modified by John Boyes
  • Readonly is not working for dropdown field data condition

    For readonly field based on condition i followed this guide https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_10.0/Architecture/Sugar_Logic/Dependenc…  and replicate the...
    Thiraviarajan Raman
    last modified by Thiraviarajan Raman
  • How to search Process Management by record name?

    Hi, thanks for taking the time to look at this query.   When troubleshooting Process Definitions, the Process Management page is very useful under /#pmse_Inbox/layout/casesList   However, with 80k processe...
    James Banbury
    last modified by James Banbury
  • Search filter in sugar url / link

    Hi,   I have a webform pre-populate with a phone number.   All i need to open a sugar contact module detail / list view that match this phone number. So i need to generate a link that ...
    Rahul Jain
    last modified by Rahul Jain
  • Calculating Revenue Line Item Likely Field Based On Other Field Values

    I was wondering if you can point me in the right direction for what I’m trying to do here…   When a Revenue Line Item (RLI) record is created (either during Opportunity creation or otherwise), we w...
    Vince Outlaw
    last modified by Vince Outlaw
  • How to make related field search box readonly in record.js

    I want to make read-only to the related field search box on change other field or on page load in record.js
    Laxmichand Saini
    last modified by Laxmichand Saini
  • Custom Dependency on Decimal Field

    Hi,   I have a `total_cost` that is a currency field. I need to create a custom dependency on other field based on this `total_cost` field.    Consider there is a field `limit` that should be req...
    Parithiban G
    last modified by Parithiban G
  • add a visible formula on multiselect field

    There is multiselect field "request_type" and a text area field "referred_by_other".   I want to add a visible formula on multiselect field:   when the value of "request_type" selected is “Other&#...
    Richa Goel
    last modified by Richa Goel
  • Sending Info to a specific endpoint

    Is there a way to send a notification after an event has been trigger to a specific endpoint?(other than mail)    Basically like an auto-reply when someone creates a ticket/case but instead of receiving a n...
    Karen Escritorio
    last modified by Karen Escritorio
  • Locating the scroll position at start of the quickcreate form

    When clicking "create" button in a subpanel, i want to put the scroll position (and page position) to the start of the form were the first field is. since yesterday and only in chrome browser, when clicking "crea...
    Asaf Army
    created by Asaf Army
  • Subpanel opens upwards instead of downwards on chrome browsers

    only since yesterday, and only on chrome browsers, when pushing "create" in the subpanel, the quickcreate opens upwards instead of downwards (or the system doesn't locate the scroll in the start of the quickcreate for...
    Asaf Army
    created by Asaf Army
  • Remove Global Team from all the modules

    Hello Everyone,   I am working on SugarCRM Enterprise, Version 9.2.0-dev.1 (Build 120) (Fall '19).   I have to remove Global team from all the records which I have in SugarCRM all modules. Earlier I ...
    Kishor Mali
    last modified by Kishor Mali
  • Email case creation created by default user

    We've implemented de inbound email automatic case creation. Following the next tutorial: https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/  Everything is workin...
    José Carlos Solorza
    last modified by José Carlos Solorza
  • Comment log not showing in customer portal

    I have already set up de fiel <Comment Log> in the case module, i can see it in my cases module form de sugar admin portal,but if i check the customer portal i doesn't show the corresponding field. Any idea what...
    Karen Escritorio
    created by Karen Escritorio
  • What is the best practice to synchronize external data sources with Sugar DB?

    Dear All,   Please could you let me know what is the best solution to synchronize Sugar CRM with data coming from external DB, for example with accounts and billing information extracted every night from another...
    Dario De Matteis
    last modified by Dario De Matteis
  • How can I embed a phone number from a related custom module into an email template.

    We have a custom module that contains all the detail information about each one of our stores.  We have created an email template that is sent as a followup to our customers when a purchase is made and we embed t...
    Jim Cotten
    last modified by Jim Cotten
  • want to insert into another module's Table.

    Hi Team,   I have added a custom button on custom entity next to SAVE and CANCEL. On the click of custom button i want to pick some value from the FORM and want to insert into another module's Table. &#...
    Liu Yunde
    last modified by Liu Yunde