Michael Shaheen

Nearly everything you need to know about the Winter '20 Release

Blog Post created by Michael Shaheen Employee on Jan 13, 2020

Hello Sugar Developers!


It's that time again - we have completed a new quarterly release. Sugar 9.3 (Winter '20) is a cloud release but the updates in this version will be available to on-premise customers in the upcoming Sugar 9.0 release this Spring.


In December, we conducted a webinar highlighting the changes of Sugar 9.3. If you missed it, you can watch the recording or browse through the slides.


Here's a quick list of some of the features in this Winter '20 release:

  • A new REST endpoint has been added to return related activity records for a specified record
  • New fields were added to the Cases module
  • No-touch renewal pipeline automation has been added to SugarSell
  • There's also a new Renewals console
  • New Active Subscriptions Dashlet
  • We've added First Response SLA Reporting
  • 2 new SugarBean functions for business center calculations


Check out the below resources that have the rest of the details.