Michael Shaheen

Just about everything you need to know about the Fall '19 Release

Blog Post created by Michael Shaheen Employee on Oct 8, 2019

Sugar Fall '19 release is officially live! There's a huge buzz around our offices for this release - it's very exciting! Fall '19 brings an updated Portal experience as well as a few other features and fixes.

 

We recently held a webinar with an overview of what is in the Fall '19 release. If you missed it, watch the recording here or view the slides from this post. Note: Sugar 9.2 (Fall '19) is a cloud-only Sugar release. On-premise customers must wait until Sugar 10.0 (Spring '20) to obtain the feature enhancements provided in this release.

 

Here's the TL;DR for those of you looking for a quick list:

  • Portal changes:
    • Header and footer UI changes
    • Mega menu configurability
    • Metadata customization
    • New fields in Contacts module
    • Portal users are now able to use Preview to view records
    • Cases, Notes, and Bugs now show in Portal by default
    • Ability to designate/identify the source of a case has been added
    • Knowledge Base dashlet added to Portal home
    • Administrators can now choose to enable "case deflection"
    • Portal FilterView and PortalListTop UI components were deprecated
    • Portal users can now search for answers to their own questions
    • Field display changes to Portal views
    • It is no longer possible to view PII from the Portal User Profile screen
    • 3 new Portal dashlets have been added
    • Improved Portal user signup
    • Admins can configure password reset options (phone, email, url)
  • Library updates
    • Jquery
    • jQuery Migrate
    • moment.js
    • Bootstrap library components
  • Business Centers Module now added to Sugar Sell

 

For details on everything in this release, check out our other Summer '19 resources:

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