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2020

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As we often mention in our announcements to the Sugar Community, “we take security very seriously.” It’s a simple phrase that may not do justice to the focus and attention we place on the matter. We treat security risks and vulnerabilities as the highest product priority, and have systems in place to review and analyze externally reported security risks. We do this while also running tools to analyze our code for potential but yet-uncovered security vulnerabilities. We continuously fold security improvements into each Sugar Cloud release and, on a regular basis, we provide an update to our on-premise customers as well.

 

There's a well-practiced protocol for such updates. Once we analyze, code, and test the required improvements, we inform our partners and internal teams of the availability of the release, allowing appropriate time to install the necessary updates and ensure our customers’ systems are in compliance with our latest technology. Following that period, we publicly disclose the availability of the release to customers and the general public, documenting the details of each identified issue. Our Software Development Life Cycle (SDLC) process defines that we initially develop, test, and deploy these improvements in the latest version of our software, and then integrate into all prior supported versions. Thus, Sugar Cloud customers already have these changes installed in their systems.

 

With that as background, we’re pleased to announce the availability of security updates for Sugar Version 8.0.6 and Version 9.0.3, for SugarCRM’s on-premise customers.

 

Particularly during these challenging times, I want you to know that everyone at SugarCRM is moving ahead at full speed, continuously improving the pace of innovation while placing heightened attention on the business needs of our customers.

 

Take care,


Rich Green
CTO and Chief Product Officer

 

Dominating the news cycle, COVID-19 is changing the way we do business as the nations work together to stem its spread. In the midst of these changes, Sugar’s top priority has not changed—we are still here to support the Sugar family, from our customers to our partners and employees worldwide. Sugar is operating business as usual and our commitment to your success is unwavering and steadfast, and there are a few messages we’d like to share.

 

First, we are all in this together: We may reside on different continents, in different time zones, and a part of different communities, but we are one. We are here with you to walk through this together, not only business to business, but human to human. As we continue to monitor this situation and closely follow expert advice and government directives to prioritize the health of our Sugar family, our employee base remains resilient. Our global team is already working remotely and securely from wherever they are (as they often do), causing minimal if any, interruption to our customers and daily work. Many of you are also aware that we have postponed our SugarConnection Sydney event to prioritize the health and safety of all involved. We are currently crafting a re-imagined virtual experience, which will continue for all scheduled events until we are able to, once again, meet together.

 

At Sugar, the success of our customers is also our success. With our cloud-native platform and our global team of experts, we are fully prepared to continually support you as you maneuver business continuity challenges. Our commitment to you is more than just words—it is a central pillar of Sugar. I invite you if there are any questions or concerns to reach out to me at ccharlton@sugarcrm.com.

 

Thank you for your continued trust and faith in SugarCRM. Stay safe and healthy, and we will continue to walk this journey alongside you.

 

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