• Campaign Emails Very Slow Processing

    Good Evening,   Has anyone dealt with this error message before with campaigns? Our emails have still been sending, but every email gets the error below tagged in the log files. Our campaigns used to be really q...
    Dan Petersen
    last modified by Dan Petersen
  • Making a field a clickable link in a report

    Good Evening,   Has anyone ever made a field a clickable link in reports? Currently the Leads module is set to only have the contact name be a link in views, subpanels, and reports. I was able to make the "Organ...
    Dan Petersen
    created by Dan Petersen
  • "Your company's license for SugarCRM needs to be validated. Only admins may login.

    "Your company's license for SugarCRM needs to be validated. Only admins may login." Error pop-up all the time  I have reset a admin Password from dB and also change the license type of Admin user every time i en...
    Ambit Support
    created by Ambit Support
  • OAuth: Logout after 15 minutes of inactivity?

    Corporate has requested that I change the inactive timeout for Sugar to 15 minutes to match their security policies across their other web/desktop applications.   I have the oauth2 lifetime's as so:    ...
    John Hoffmann
    created by John Hoffmann
  • Copy reports from Test to Prod

    Does anyone know how to copy a report form one instance of Sugar to another?    I've attempted to find where Sugar stores the reports but have been unsuccessful so far. 
    Chris Bourgeois
    last modified by Chris Bourgeois
  • how to add calculated formula to a phone number field, when a 'Relate' field in the same module is chosen

    I have 2 fields where one of them is a Relate field which consists of the records in the Contacts module.    I have another field which is for a phone number   My aim is to auto-populate the phone num...
    Punit Desai
    last modified by Punit Desai
  • Sync External IDs as Bigint?

    Hi, We are a sugarondemand Enterprise customer (9.3) and are trying to implement a ZenDesk integration. To ensure ZD doesn't try to create an existing account, and to sync cases correctly, we wanted to add a Z'Desk I...
    Missy Brooks
    last modified by Missy Brooks
  • Bulk delete from csv

    Enterprise 9.3 on-demand.  I have been given a csv containing long list of bouncing emails and I need to delete the contacts associated with them.   Any options to make this easy?
    Tom Repetti
    last modified by Tom Repetti
  • Using Cases Internally

    Hi There, Seeking guidance on how we might leverage the cases functionality for internal Sugar issues. Is anyone doing this? Right now we are using the help desk ticketing system and it's just not very user friendly ...
    Annie Warren
    last modified by Annie Warren
  • Fatal error: Call to a member function nowDb() on a non-object

    Hi,   I am trying to build a backup server for development of our sugarcrm. After copying the sourcecode and importing the database and setting file and folder partition, I stiil get the following error.  ...
    Sannel Alcantara
    last modified by Sannel Alcantara
  • Studio - update fields value using formulas, without affecting existing records

    Hi guys,  Is there a way to change the value of a field in a record, using a formula for instance, without affecting existing records?   For example, in our case, when creating revenue lines records, today...
    Timothe Delhaise
    created by Timothe Delhaise
  • Collecting data from existing Leads using Sugar Campaigns

    Need to send out an email campaign to existing leads with some questions that include dropdowns for existing lead fields. We are hoping that the leads can reply and fill in the answers and have the lead updated in Sug...
    Greg Barrass
    last modified by Greg Barrass
  • Filter on empty date in ListView

    When building a filter in ListView, the date field filter options do not include Is Empty/Is Not Empty options (as it does in Reports)   Sugar Support have logged this as a defect/enhancement   Does anyone...
    Neil Conacher
    last modified by Neil Conacher
  • How can submitted tickets come in as 'New'?

    I am trying to figure out how to accomplish the goal of client portal users being able to submit their cases through a portal and by email to a specific email address.  I have accomplished both of these and ...
    J.D. Mulliken
    last modified by J.D. Mulliken
  • Matrix report by fiscal quarter

    Sugar on demand - Pro v9.0.1   Hi all  In Accounts (Organisations), I have created a tick box field called - Community Group involved on the Network (PfE Target) When this is ticked, a date field is visib...
    john mckenzie
    last modified by john mckenzie
  • Getting Internal Error When Clicking Any Field In SugarCRM Mobile

    Hello!     We had two users today who were getting a red bar at the bottom of their screen showing "Internal Error."    This was coming up no matter what they tried to click on.  Has an...
    Nicole McGath
    last modified by Nicole McGath
  • 7.6 - Create Opportunity and RLI simultaneously - change available RLI fields...?

    We have recently upgraded to v7.6 of Sugar, and one of the great new features is the ability to create an Opportunity and its associated RLIs simultaneously. However, I cannot see how you can change what fields are a...
    Philippa Grover
    last modified by Philippa Grover
  • Custom type field does not appear on report create

    Custom type field does not do not work when trying to generate a custom report, the filter does not appear on the UI
    Rodrigo Manara
    last modified by Rodrigo Manara
  • LDAP Configs are Ignored

    I have recently tried to configure LDAP on my SugarCRM Enterprise instance by following the documentation (https://support.sugarcrm.com/Knowledge_Base/Password_Management/Configuring_LDAP_Authentication_Using_Active_D...
    Eric Dupuis
    last modified by Eric Dupuis
  • Stagnant Opportunity Reminder

    We have implemented a Stagnant Opportunity Business Process Workflow, but have a minor problem that the past 1 day reminder is still occurring even when the Opportunity is Won.   I think its where I have positio...
    Greg Barrass
    last modified by Greg Barrass