• How to get user roles id in sugar 7.6.0

    Hi guys,  From this post Disable record's creation I know I can do app.user.get('roles') to get the roles of a user, but it returns the roles names,  rather than the ids,  which is unfortunate....
    Adrian Dinu
    last modified by Adrian Dinu
  • Outlook Plugin management

    Hi    I'm an admin for a 400 seat on demand Sugar v9.0.1 instance. I'm doing some work with users about thier experience of the system.   When it came to the use of outlook plugin, most expressed they...
    john mckenzie
    last modified by john mckenzie
  • Account ID converter - to a more user friendly Account ID 

    Current Account ID  is 36 characters but we are looking at converting this number into a more user friend number E.g 9 digit ID. Does Sugar have any functionality to execute this or can you recommend a softw...
    Andrea Finlay
    last modified by Andrea Finlay
  • Sugar and Pendo Analytics - deactivating it

    Hi everyone, when testing Sugar 9, we (and also our Sugar partner) were very surprised to find that Sugar had implemented the service Pendo Analytics to analyze usage and user interaction with the system.   Why...
    Julia Weinhold
    last modified by Julia Weinhold
  • eSignature service and plugin for documents

    Hi,   I'm using SugarCRM Enterprise 9.1.0 and looking for alternative of "Docusign" service and plugin.   Please suggest service and plugin which can be install/configure easily like "Docusign" and le...
  • Rest v10 issue OAuth2 after upgrading to 7.9.1

    Hi all, I've got an installation of SugarCRM Pro in my own server and today I migrate from to 7.9.1.  Language different from English are broken but the very important thing is that in some cases, using ...
    Federico Ricci
    last modified by Federico Ricci
  • Delete Dropdown List

    I need to do some housekeeping on a Sugar instance and this includes removing some redundant customised dropdown lists.   In Studio you are unable to delete DD lists directly.   I am familiar with the lang...
    Neil Conacher
    last modified by Neil Conacher
  • Formula Builder; Multiplying 2 fields?

    So, I'm looking to create a new field called 'factored revenue'.   This is the formula I created but doesn't work - multiply(number($amount),number($opp_percentage_c))   So as you can see I want the amoun...
    Jame Ashcroft
    last modified by Jame Ashcroft
  • Heads-Up regarding emails in Processes in Release 9.1.0

    I had a little surprise this weekend with release 9.1.0 that I'd like to share:   For "send email" in the BPM in in release 9.0.1 and prior, you could start to type the name of a user in the "TO", "CC", or "BCC"...
    Bud Hartley
    last modified by Bud Hartley
  • Related Field Formula Issue

    I am creating a field in our report view that is a checkbox in our campaign module that determines if our system sends out a survey e-mail. Each campaign can have many appointments associated with it (appointments are...
    Steven Heath
    last modified by Steven Heath
  • Error after Upgrade from 7.8.2 to 9.0.1

    Hello, after upgrade from 7.8.2 to 9.0.1 and I started the [Quick Repair and Rebuild] and see following errors:   Mon Jul 29 14:57:18 2019 [11194][1][ERROR] Could not generate a metadata file for module Activit...
    Chun Yu Wu
    last modified by Chun Yu Wu
  • Handling leads in multiple product lines environment

    Hello,   we have a problem in calculating the leads conversion report. Our company have 4 product lines where it is possible for a lead to be interested in more than one product and different sales managers are ...
    Cosmin Costean
    last modified by Cosmin Costean
  • Tracking Customer Registration/Attendance at Offline Events

    My company does a lot of client events - happy hours, parties, VIP trips, tradeshows, etc. We are looking into ways to manage event registration and check-in so that prospect/customer engagement at these events i...
    Jacquelyn Lane
    created by Jacquelyn Lane
  • Deploying a layout does not go through

    Hi! In the module Opportunitty I have rearranged the layout and have changed from panels to tabs etc. I have taken Save and Deploy. I get Deploy Complete. Nothing changes outside of Studio.   I have taking Qu...
    Lena Andersson
    last modified by Lena Andersson
  • Auto Creating Ticket/Case every Day

    Hi,   i'm looking for a way to automatically open a ticket with specific values every day in the morning.   i could use a ticket as example and create the new one depending on that values.   is there...
    Lennart Gebauer
    last modified by Lennart Gebauer
  • Outlook plug-in for Mac

    I'm happy to share that there is now an Outlook plug-in for Mac users.  This plug-in is developed by one of our partners and does require the latest versions of both Outlook and Exchange, but it is getting very p...
    Clint Oram
    last modified by Clint Oram
  • Report Export Fails (Database failure. Please refer to sugarcrm.log for details.)

    I have experienced this in my start as an Admin in Sugar CRM (v9). Hope the solution helps others... _________________________________________________________   Clicking Export in a report results in this: ...
    Luke Ridgway
    created by Luke Ridgway
  • calculated field - if value starts with .. select this: SOLVED

    Hi,   i have a question about calculated fields. Use Case is: We'd like to cluster living-areas.    Therefore i need something like a calculated field thats selects for example Reagion1 if the zipcod...
    Lennart Gebauer
    last modified by Lennart Gebauer
  • FATAL Sugar Log Error due to field calculation

    Hello,   I have a field named "transaction_marker_c". It is used to check if the "Invoice Date" of a particular "Invoice" is before or after 2010 based off of formula:   ifElse(and(equal($transaction...
    Brittney Evans
    last modified by Brittney Evans
  • Help pinpointing proper formula

    Is it possible to create a field with a formula that populates based on which of 2 related fields has a value? I can't seem to get anything to work and need some guidance.   For example: ifElse(related($opportu...
    Jake Ashley
    last modified by Jake Ashley