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5 Posts authored by: rjukoski Employee

Mike Leatherwood,  Lead Industrial Development Manager at W.O. Grubb (and SUPER Sugar Insider) tells his story and shares some tips on CRM adoption

Roses are red, violets are blue, 

Our customers are the best, 

So we’d like to thank you!


Happy Valentine’s Day! 


CMO Insights: Becoming an Agent of Change

by Clint Oram

Our Sugar platform is different…and that’s intentional. Our customers are different…and we like it that way. You’ll never find us walking the centerline of the highway because that is not where the innovative thinkers are. Legacy CRMs walk that mundane centerline of managing people; Sugar helps people understand customers and build value through relationships.


Corner Office: What's new for the Customer Experience in 2017?

by Larry Augustin

Like flowers on Valentine's Day, prioritizing the customer experience has moved from a ‘nice to have’ to an essential component of business’ strategy. When research by Gartner reveals that 89% of organizations now expect to compete solely on this, you know you need to take it seriously.


Developers Corner: Extending Advanced Workflow and more

by Matt Marum

There’s something cool and new for all developers in the Sugar 7.8 platform. From simple changes, such as moving to PHP 5.6, to the more robust Advanced Workflows that dramatically extends extensibility, Sugar 7.8 is a tire-screeching, road-hugging sports car of a platform.


Products: Maximize Productivity with Relationship Analytics for Sugar

by Dax Farhang

In the Valentine's spirit, Relationship Analytics for Sugar adds richness and insight into your customer engagements. This add-on analyzes Sugar and email correspondence between customers and your company to build an insightful relationship map. Our customers use this tool to find contacts with strong customer relationships and help transition customers to new account managers and sales people.


ISV Spotlight: Innovation is #awesome. Innovation + experience is #awesomesauce

by Mark Weitzel 

Struggling with finding the right Valentine's gift - check out Amazon. Struggling to find ways to improve sales efficiency or adding? Before you look at your developers, check ours. We’ve got hundreds of savvy partners who think about that stuff all the time, and it’s possible they’ve already got what you need.



Customer Spotlight: Agfa Healthcare

by Tom Opdyke

A multinational corporation that develops, manufactures, and distributes analog and digital imaging products and systems, as well as IT solutions completed its worldwide Sugar deployment and achieved 139 percent ROI while staying on budget - Wow, that's sweet.


Customer Spotlight: Do You Need to See an Analyst?

by Rebecca Jukoski

The relationship doctor is in. Find a convenient time to meet with one of our SugarCRM analysts to tell us your digital transformation story. We're looking for real Mavericks here. Become one of our reference superstars.


Events: What do Chief Revenue Officers talk about when they get together?

by Jennifer Smart

We wanted to know, too. Find out as CROs from across all industries gather in New York City on April 4-5 to explore the connections between CRM, predictive analytics, and a better understanding of customer requirements to improve customer communication, retention, and loyalty. Get 20% off registration.


Events: SugarCon 2017. Bigger, more disruptive, transformative

by Karen Havstad

Don't miss this customer love fest. Our must attend customer event of the year will be held at the Hilton Union Square in San Francisco September 25-28. Watch for our Early Bird registration. Save the date - we’ve got a seat for you.

Become a Sugar Superstar

Posted by rjukoski Employee Feb 14, 2017

microphone image

We're always on the hunt for good customer stories, especially those of you who have overcome disruption in your business or industry or are creating a great customer journey map. Share these stories with colleagues looking for great examples of sales, marketing and customer service Sugar implementations.


Contact me through the community, Rebecca Jukoski, or email me, about your story and we'll help put you in the spotlight. It might be with the analysts or it could be a Sugar case study - or both.


Who knows? Your company could be a featured customer on our website or at SugarCon 2017.


You know you've got a great story that is begging to be told.


Now's the time to act.

SugarBuzz Q2 2016 Overview

Posted by rjukoski Employee Jul 28, 2016

This quarterly news from SugarCRM is all about getting the most from your Sugar investment. Read on!


The Strategic View, by Larry Augustin


New technologies are transforming industries around the world. Learn how you can use CRM to Align Initiatives, Empower Individuals, Operationalize Interactions, and Deliver Insights to stay ahead.

Developers Corner, by Matt Marum


Once again, UnCon received the highest ratings of all SugarCon content. Check out Matt Marum's recap to refresh your memory or catch up on what you missed. Matt Marum

SugarCRM's New Customer Journey Solution, by Dax Farhang


Get your map on! Learn how SugarCRM's New Customer Journey Solution can help you use Sugar to deliver better customer experiences and improve business performance.

Customer Spotlight: UNIFIN, by Rebecca Jukoski


Cool new customer video -- Unifin CIO, Robert Amper, says Sugar is a key element in sustaining the company’s 3X sales growth.

How SugarCRM is Reacting to Brexit, by Andrew Staples


SugarCRM helps smooth the bumps for companies coping with new realities.

The specified item was not found., by Mark Weitzel


If you missed SugarCon you missed a great App Throwdown -- read about it here!

SugarU, by Kevin Freitas


Wow -- Blow out for SugarU and SugarCon!

Your Success Matters Most, by Remy Malan


Getting started with Customer Journey mapping. Some practical advice from a veteran.


Customer Spotlight: UNIFIN

Posted by rjukoski Employee Jul 28, 2016

featured-customer-video-300x232.jpgThe Mexican financial services company, which specializes in leasing and factoring, chose Sugar as its Customer Relationship Management platform because it was easy to implement, integrated seamlessly with other business software and provided deeper insights about its customers.

After implementing Sugar, UNIFIN increased loan application processing efficiency by 60 percent and saw cleaner, more credible data about sales. CIO Robert Amper says Sugar is a key element in sustaining the company’s 3X sales growth.

Check out their video:



If you missed SugarCon this year, UNIFIN was one of 15 customer spotlight presenters. Check out their video presentation and or download their presentation.


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